All Things Conflict

Maria Arpa MBE
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Who doesn't have conflict in their lives? Whether at work, at home or somewhere out in the world we are all affected by conflict even when it is indirect. The impact of poorly managed conflict can devastate lives. With 30 years’ experience mediating conflict and training peacemakers, Maria has held people’s hearts through everything from workplace hostility, board room battles, belligerent teenagers, separated parents at loggerheads to neighbours at war, street gang rivalries, threats to life and business deals gone wrong. In this podcast Maria lifts the lid on why we fight and how we can resolve conflict and design it out of our lives. Maria’s mission is to reduce unnecessary human suffering through conscious awareness, facilitated dialogue and trauma healing, using her communications tool, the Dialogue Road Map.

  1. 12/17/2025

    Building Bridges: How Stand Out Supports Prisoners in Their Journey to Reintegration

    In this episode of All Things Conflict, Maria Arpa engages in a profound conversation with Penny Parker, a former corporate lawyer turned advocate for restorative justice and prisoner support. Penny shares her journey from volunteering in prisons to founding Stand Out, an organisation dedicated to helping individuals reintegrate into society after incarceration. The discussion delves into the transformative power of restorative justice, the challenges faced by those leaving prison, and the importance of addressing the underlying issues that lead to criminal behaviour. With insights drawn from her extensive experience in the prison system, Penny emphasises the need for compassionate support and the value of listening to the voices of those affected by crime. This episode is a compelling exploration of justice, rehabilitation, and the human stories behind the statistics. KEY TAKEAWAYS Restorative Justice and Personal Connection: Engaging in restorative justice programs, like Sycamore Tree, allows for deep, meaningful conversations that help individuals in prison confront their issues directly, fostering personal growth and accountability. Importance of Support During Reintegration: Organizations like Stand Out provide crucial support for individuals transitioning from prison to society, focusing on practical help, emotional support, and life skills to aid in their reintegration and reduce recidivism. Volunteer Impact: The presence of volunteers in prisons can create a unique and impactful environment, as they are often seen as independent and trustworthy figures, which can encourage individuals to open up and engage in the rehabilitation process. Understanding the Root Causes of Offending: Many individuals in prison have complex backgrounds filled with trauma and unmet needs. Addressing these underlying issues is essential for effective rehabilitation and reducing future offending. Economic and Societal Benefits of Rehabilitation: Investing in rehabilitation programs not only helps individuals reintegrate successfully but also reduces the financial burden on society caused by recidivism, making it a more sensible use of public funds. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Standout - https://www.standout.org.uk/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    45 min

  2. 12/11/2025

    The Broken System: Hesham Puri Discusses the Challenges of Legal Aid and Justice - Republished

    In this episode of "All Things Conflict," Maria welcomes Hesham Puri, a criminal defense lawyer and director at MK Law. They delve into the complexities of the criminal justice system, discussing the emotional and psychological toll it takes on clients and their families. Hesham shares insights from his extensive experience, highlighting the challenges faced by defendants, including the lengthy and often traumatic journey through the legal process. The conversation touches on the broken aspects of the system, the importance of legal representation, and the need for restorative justice practices. Hesham emphasises the necessity of support for clients beyond legal advice, advocating for a more compassionate approach to justice that addresses the root causes of crime and fosters community responsibility. KEY TAKEAWAYS Understanding the Criminal Justice System: Navigating the criminal justice system can be traumatic and confusing for clients, who often find themselves overwhelmed by legal jargon and lengthy processes. It's crucial for clients to have a knowledgeable lawyer to guide them through this complex journey. Impact of Delays: The criminal justice system is currently experiencing significant delays, with cases taking years to resolve. This prolonged uncertainty can have severe emotional and psychological effects on defendants and their families, as well as on the legal professionals involved. Evidence vs. Truth: There is a distinction between evidence and truth in legal cases. Evidence can be misinterpreted or insufficient, leading to potential miscarriages of justice. Defendants often struggle to gather their own evidence due to lack of resources and support. Legal Aid Challenges: The legal aid system has faced cuts and restrictions, resulting in a two-tier justice system where those who can afford private representation receive better outcomes than those reliant on legal aid. This disparity raises concerns about fairness and access to justice. Restorative Justice: Introducing restorative justice programs could help address the root causes of crime and reduce the number of individuals entering the criminal justice system. By focusing on repairing harm and fostering dialogue between victims and offenders, the system could promote healing and accountability. BEST MOMENTS "My real job is trying to assist and advise those who find themselves in the criminal justice system, either being investigated or charged." - Hesham Puri "The journey is up and down and I say to clients look there'll be good days and bad days." - Hesham Puri "Evidence doesn't equal truth." - Hesham Puri "If you've got money, you will have a fairer system. If you're on legal aid, we do the best we can within the parameters of the funding." - Hesham Puri "I think I would like to somehow introduce some sort of restorative justice program within the system." - Hesham Puri Maria's Training ⁠https://www.peacefulsolutions.org.uk/training/⁠ SOCIAL LINKS ⁠www.centreforpeacefulsolutions.org⁠ ⁠www.peacefulsolutions.org.uk⁠ ⁠www.workplacehuddle.com⁠ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. ⁠https://disruptivemedia.co.uk/⁠

    38 min

  3. 12/10/2025

    The System Is Failing Us — But THIS Is How We Fix Our Communities

    In this episode of All Things Conflict, Maria Arpa engages in a conversation with Fabian Sharp, the CEO of the South Kilburn Trust in London. With over 30 years of experience in community development, Fabian shares his insights on the complexities of modern community challenges, including rising youth violence, mental health issues, and the erosion of trust in institutions. The discussion highlights the importance of fostering genuine connections within neighbourhoods and the need for communities to mourn and heal from past traumas. Fabian emphasises the potential for grassroots organising and collaboration to empower residents, create meaningful change, and build resilient communities. Together, they explore the necessity of moving beyond a culture of domination to one of cooperation and understanding, ultimately aiming for a future where communities can thrive despite adversity. KEY TAKEAWAYS Community Empowerment: Building resilient communities requires empowering residents to take ownership of their local issues and solutions, rather than relying solely on government or external organizations. Complexity of Modern Conflicts: Neighbor disputes have evolved from simple issues to complex problems involving mental health, economic deprivation, and social disconnection, necessitating a deeper understanding and more comprehensive approaches to conflict resolution. Importance of Relationships: Successful community development hinges on fostering genuine human relationships and connections, which can help mitigate fear and mistrust among residents. Need for Support Structures: Initiatives aimed at community building must be supported with adequate resources and frameworks to prevent them from failing due to lack of guidance or funding. Acknowledgment of Past Failures: For communities to heal and move forward, there must be recognition of past injustices and failures by service providers and institutions, alongside a commitment to creating spaces for mourning and dialogue. BEST MOMENTS "If we work together and we lift each other up... then we can truly change society rather than relying on government and politicians to do it for us." - Maria Arpa "The neighbour disputes continue... but things have become significantly harder in communities to navigate." - Fabian Sharp "The truth is, is that in our communities that are experiencing this level of dysfunction, the amount of things that need to be done is so massive." - Fabian Sharp "We have to find a way of empowering those groups to be able to genuinely impact and influence the environment that they inhabit." - Fabian Sharp "The need for communities to be able to mourn, grieve, express themselves... is really important." - Fabian Sharp Maria's Training https://www.peacefulsolutions.org.uk/training/ SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Fabian Sharp https://www.southkilburntrust.org/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    41 min

  4. 11/26/2025

    Understanding Mistakes: How Fear and Shame Shape Our Responses to Conflict

    In this episode of "All Things Conflict," Maria welcomes back philosopher Paul Baker for a thought-provoking discussion on the theme of justice in the context of systemic failures and scandals. They explore the pervasive nature of cover-ups and the human tendency to avoid accountability due to fear of punishment and shame. Paul introduces his concept of "systemic win," emphasising the importance of fostering better relationships and learning from mistakes rather than perpetuating cycles of denial and harm. The conversation delves into various historical and contemporary examples of injustice, highlighting the need for a shift towards generative justice that not only addresses wrongs but also seeks to improve systems and relationships. As they navigate complex issues surrounding ethics, transparency, and the consequences of actions, Maria and Paul challenge listeners to rethink their understanding of justice and consider how to create a more compassionate and accountable society. KEY TAKEAWAYS Systemic Win Philosophy: The concept of systemic win emphasizes fostering positive interactions where individuals bring out the best in each other, moving towards better outcomes rather than getting caught in cycles of conflict and negativity. Understanding Justice: There is a need to redefine and understand what justice truly means, as many current systems may inadvertently cause harm to innocent individuals associated with those who have committed wrongdoings. Fear of Punishment: The fear of punishment often leads individuals to deny mistakes and engage in cover-ups, which perpetuates a cycle of dishonesty and conflict rather than encouraging accountability and learning from errors. Generative Justice: Instead of merely restoring the status quo, the focus should be on generative justice, which aims to create better outcomes and healing processes for all parties involved, particularly those who have been harmed. Transparency and Communication: Establishing a culture of transparency and open communication is crucial in addressing mistakes and conflicts. This involves not only acknowledging errors but also creating an environment where individuals feel safe to admit their shortcomings without fear of retribution. Maria's Training https://www.peacefulsolutions.org.uk/training/ SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    43 min

  5. 11/20/2025

    All Things Conflict Special - Healing the Healers With Jane Stevens

    In this All Things Conflict Special episode, Maria engages in a profound conversation with Dr. Jane Stevens, a dedicated NHS doctor who shares her transformative journey from clinical practice to exploring the deeper aspects of healthcare and well-being. After experiencing burnout and resigning from her leadership role, Dr. Jane embarked on a doctoral program focused on organizational change, where she delved into the neglected "work of the soul" in healthcare. The discussion touches on the importance of self-care, compassionate communication, and the need for organizations to support their staff. Dr. Jane also highlights her initiatives during the pandemic, including retreats for NHS staff and the implementation of practices like sophrology and non-violent communication. This episode emphasizes the significance of community, gratitude, and the responsibility of healthcare systems to nurture both their employees and patients, ultimately advocating for a more humane approach to care. KEY TAKEAWAYS Importance of Staff Well-being: There is a strong belief that taking care of healthcare staff leads to better patient care. This principle emphasizes the need for organizations to prioritize the well-being of their employees to create a healthier work environment. Personal Journey and Reflection: The journey from being a passionate doctor to experiencing burnout highlights the challenges within the healthcare system. This experience led to a deeper understanding of the need for systemic change and personal reflection on the impact of organizational stress. Neglected Work of the Soul: The concept of "the necessary neglected work of the soul" emphasizes the importance of addressing emotional and psychological needs within healthcare. This involves finding language and practices to articulate and support the deeper aspects of care and healing. Community and Connection: Building community and fostering connections among colleagues is essential for creating a supportive work environment. Initiatives like retreats and open dialogues can help staff process their experiences and promote a culture of care. Focus on Salutogenesis: Shifting the focus from disease to health and well-being, known as salutogenesis, encourages healthcare professionals to consider factors that promote health. This approach can lead to a more holistic understanding of patient care and personal well-being. Maria's Training https://www.peacefulsolutions.org.uk/training/ SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    43 min

  6. 11/19/2025

    Transforming Lives: The Oswin Project's Innovative Approach to Rehabilitation

    In this episode of "All Things Conflict," Maria Arpa welcomes Fiona Sample, the CEO of the Oswin Project, which supports individuals with criminal convictions in their reintegration into society. The conversation delves into the innovative work being done to reduce reoffending rates, particularly in the Northeast of England, where the reoffending rate stands at a staggering 67%. Fiona shares inspiring success stories of individuals who have transformed their lives through the project's mentoring and training initiatives, including a café and bakery established within a prison. The discussion also highlights the challenges of securing funding and navigating bureaucratic hurdles in the criminal justice system, emphasizing the need for a shift in societal attitudes towards rehabilitation. With a focus on the importance of human kindness and the potential for change, this episode offers a thought-provoking exploration of justice reform and the complexities of the prison system. KEY TAKEAWAYS Importance of Rehabilitation: The conversation emphasizes that rehabilitation is crucial for reducing re-offending rates, with the Oswin Project achieving a remarkable 4% re-offending rate compared to the Northeast's average of 67%. Challenges in Funding and Innovation: Establishing projects like the Oswin Project faces significant hurdles, including difficulties in securing funding and navigating bureaucratic processes, which often stifle innovation in the criminal justice sector. Human Kindness vs. Risk Management: The discussion highlights the balance between human kindness and risk management, suggesting that fostering supportive relationships can mitigate risks while providing second chances to individuals with criminal convictions. Need for Systemic Change: There is a call for a clearer definition of the purpose of prisons, advocating for a shift towards rehabilitation rather than mere punishment, and for the government to take a more proactive role in supporting innovative rehabilitation programs. Stigma Around Offenders: The conversation addresses the stigma associated with sex offenders, arguing for a reclassification of these individuals to provide them with better opportunities for rehabilitation and reintegration into society, thereby reducing recidivism. Maria's Training https://www.peacefulsolutions.org.uk/training/ SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com The Oswin Project https://oswinproject.org.uk/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    46 min

  7. 11/12/2025

    Transforming Lives: Rosie Brown on Empowering the Disadvantaged Through Cook's Raw Talent Program

    In this episode of "All Things Conflict," Maria Arpa welcomes Rosie Brown co-CEO of Cook, a food brand known for its home-cooked frozen meals. Rosie shares her passion for creating positive change in society through her company's impact programs, particularly the Raw Talent initiative, which helps individuals facing barriers to employment, such as those with a history of prison, homelessness, or mental health issues. The conversation delves into the importance of building healthy relationships and community support in the workplace, as well as the need for intentional healing and rehabilitation within the justice system. Rosie emphasizes that true transformation requires not just job placement but also addressing the complex human needs of individuals, fostering a culture of accountability, and creating an environment where everyone can thrive. The episode highlights the interconnectedness of society and the collective responsibility to uplift the most disadvantaged, ultimately benefiting all. KEY TAKEAWAYS Business as a Force for Good: Cook, co-led by Rosie Brown, emphasizes that businesses can positively impact society by supporting community initiatives and employing individuals facing barriers to employment. Raw Talent Program: This initiative focuses on helping people with barriers such as addiction, homelessness, and mental health issues reintegrate into the workforce through training, support, and job placements, aiming for sustainable employment. Holistic Approach to Employment: The program not only provides job training but also addresses personal development aspects like confidence, conduct, and goal-setting, recognizing that trauma and complex life experiences can hinder job retention. Community and Relationships: Building a supportive workplace culture is essential for success. The importance of community, relationships, and feeling valued is highlighted as crucial for individuals transitioning back into work. Call for Systemic Change: There is a need for more intentional healing and rehabilitation within the justice system, ensuring that individuals leave prison in a better position than when they entered, which could help reduce re-offending rates. BEST MOMENTS "We really believe that business can be a force for good in the world." - Rosie Brown "It's not just jobs and a rotating door but actually we're doing the proper rehabilitation and healing towards sustainable lives." - Rosie Brown "You can't just start on a day job and have that community relationships, feeling seen, feeling valued on day one." - Rosie Brown "I think we need to recognize that a huge number of people in prison are there because of very complex lives." - Rosie Brown "I think the word that's missing from our justice system is mercy, and you can't have justice without mercy." - Maria Arpa Maria's Training https://www.peacefulsolutions.org.uk/training/ SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    36 min

  8. 11/05/2025

    From Prison to Purpose: John Burton's Journey of Transformation and Empowerment

    In this episode of "All Things Conflict," Maria Arpa welcomes John Burton, a former prisoner turned social entrepreneur, who shares his remarkable journey from a life of crime to founding Inside Connections, a company dedicated to helping individuals reintegrate into society after incarceration. John discusses his experiences growing up in Liverpool, his struggles with drugs and crime, and the transformative moments that led him to change his life. He emphasizes the importance of employment in reducing reoffending rates and highlights the innovative training programs his organisation offers to support those coming out of prison. Throughout the conversation, John reflects on the power of lived experience in shaping effective rehabilitation strategies and advocates for more inclusive approaches within the justice system. This inspiring dialogue showcases the potential for change and the impact of compassion in addressing societal challenges. KEY TAKEAWAYS Transformative Journey: The individual shared a powerful personal story of transformation from a life of crime and imprisonment to one dedicated to helping others reintegrate into society and find employment. Importance of Employment: Emphasizing that stable employment is crucial for reducing recidivism, the individual developed an app and a training program to connect ex-offenders with job opportunities and essential services. Lived Experience in Justice Reform: There is a strong belief that individuals with lived experience in the criminal justice system should be involved in shaping policies and practices, as they can provide valuable insights that policymakers may lack. Focus on Rehabilitation: The need for more open conditions and rehabilitation programs in prisons was highlighted, advocating for a system that prioritizes preparing inmates for successful reintegration into society. Consequences of Actions: The individual stresses the importance of thinking before acting, particularly in high-stress situations, and encourages others to consider the long-term consequences of their choices to avoid repeating past mistakes. BEST MOMENTS "The biggest threat to progress and growth is often the internal conflict and the poor communication between team members." - Maria Arpa "I knew at an early age we couldn't get work... sometimes you've just got to fend for yourself." - John Burton "If we've got employment going out the gate, then it's going to reduce the risk of anyone reoffending." - John Burton "You have to think of the consequences... hitting him is just going to take all that away." - John Burton "I would start building more Cat D open estates and start doing closed conditions and give more rehabilitation time for people." - John Burton Maria's Training https://www.peacefulsolutions.org.uk/training/ SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

    38 min
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About

Who doesn't have conflict in their lives? Whether at work, at home or somewhere out in the world we are all affected by conflict even when it is indirect. The impact of poorly managed conflict can devastate lives. With 30 years’ experience mediating conflict and training peacemakers, Maria has held people’s hearts through everything from workplace hostility, board room battles, belligerent teenagers, separated parents at loggerheads to neighbours at war, street gang rivalries, threats to life and business deals gone wrong. In this podcast Maria lifts the lid on why we fight and how we can resolve conflict and design it out of our lives. Maria’s mission is to reduce unnecessary human suffering through conscious awareness, facilitated dialogue and trauma healing, using her communications tool, the Dialogue Road Map.

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