Answers For Elders Radio Network

Senior Resource Podcasts
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Answers for Elders is the North Star in Navigating Senior Care.  Our content is designed to Empower Seniors and their Families through the Daunting Journey of Aging. Featuring our host, Suzanne Newman and top industry providers across the USA, together, we support, coach and assist seniors, caregivers and their families in finding the best independent solutions in world of aging, with a comprehensive line-up of topics covering Health & Wellness, Life Changes, Living Options, and Money & Law.

  1. 9月6日

    Seeking Care for a Senior? How to Find Communities That Share Your Values

    What do a senior care company's values mean to your family, and why do they matter if you're looking for care for your senior loved one? And how do you read between the lines to discover whether they actually uphold those values? People can say whatever they want. They can say 'we work with people so they never have to move again.' But how do we know that that's true? Daphne Davis of Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show to talk about how to find out. Daphne says, "So some of the things that I kind of pay attention to are, what is their attrition rate of care stat? How many times has a management team changed? Those are big indicators for me of stability, and I make it my business to know the ownership and know what going on. I do a little research. I figure out things that are going on in the building. "I want to see how many people actually greet me as I'm walking through the building when I'm touring. Are they feeling empowered to do their job? Is there a culture of customer service? Is there a joy? Do I feel joy as I'm walking through the hallways, or are people afraid of their job and have tunnel vision and can only do this but can't go either way? Do I see somebody helping someone as I'm going through the building? I pay attention to the whole staff, not just to the person who's touring with me, not just the executive director, but the whole staff: the person who's taking care of the building, the person who's making the food, the person who's serving the food. "That's why I go at different times... Find out how the day starts. How crazy is it? What happens at 3:00 in the afternoon? The activities are starting at four. Are people helping people come out of their room? Are they inviting them? Are people building relationships between resident to resident? Is that happening? Are they finding commonality? "Here's a benefit to you, the consumer. Someone like myself goes to networking events, and we get to have all kinds of conversations. They get to have breakfast or lunch or be at an after-hours event, and we get to have regular conversation. Boy, do I get to learn a lot during regular conversation... Just who are these people that are actually choosing to be in an industry of care support, keeping someone's life meaningful? Do they get it? That would be hard for you, the consumer, to figure out, but that's what you get from a good placement advisor." Learn more: Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.Pinnacle Senior Placements at Answers for EldersAbout Daphne DavisHear more podcasts with Daphne Davis

    8 分钟

  2. 9月6日

    Top 3 Things to Know About a Senior Community

    Are senior care organizations and the cottage industry living up to your personal standards of care? Do they stand for something? Daphne Davis of Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show to talk about the top three things that people need to understand and ask when seeking senior care for their loved one. 1) Who owns the entity, whether it be an individual home of six people, or a large community that has memory care, assisted living, and independent living. 2) Is the building owned by the same business, or does the owner contract with a management company? Daphne says, "These are all things the general consumer would have no idea about. Why is it important to you? Because you need stability. If there's a financial piece [of the equation], if there is not a never-ending bucket of money to pay for mom or dad's care, you need to know what happens when they run out of money. How is that handled? If there's a change in ownership, are they going to honor your contract that you started and, you've got three years into paying privately, or now new ownership says, 'Oh, no, we don't convert to Medicaid, Medicare, Medicaid after three years, it's now five years.' And now you're in a world of hurt. "Does this company ... have the ability to properly support their staff, to reward wonderful behavior, to be able to keep them educated, to teach them new ways of doing activities of daily living, to talk to somebody who has dementia. Do they pay attention to those things? That's why the ownership is important." 3) The actual care itself. Daphne says, "What is a care ratio? There are great algorithms that companies use now based on how many minutes somebody spends time with your loved one and then what your care cost is. And from that minutes, they're constantly adjusting, in theory, how many people are on the floor, how many people are available to actually respond to a call button. How many people are available during the morning hours, when we're getting people dress cleaned up, showered, and to the breakfast table, how many people are there to help? Learn more: Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.Pinnacle Senior Placements at Answers for EldersAbout Daphne DavisHear more podcasts with Daphne Davis

    7 分钟

  3. 9月6日

    Why Your Values Matter When Seeking Senior Care

    Why do your values matter when it comes to senior care? Daphne Davis of Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show talk about finding your senior loved one's values and then how to go about asking whether a senior care provider can meet those values. Suzanne asks, "What is what are Pinnacle's highest values?" Daphne says, "The number one value that Pinnacle' holds is, when we are working with a client and a family, that client does not have to move again. And how do we make that happen? How do we make sure that we can support that number one value? And it comes through us gathering information about our client and discovering their highest values. And from that, it behooves me to know communities of care well enough to know can they support the family's values. "So let's give an example. It just happened recently that I was asking a lot of 'nosy questions' and I hadn't even met this woman yet. The daughter is in Kingston, Washington and mom is two and a half hours away. And so we're having this conversation. And I'm getting to know the history of this woman and I'm getting to know a little bit about her personality. And my next step is to meet her face-to-face and to be able to get a sense of who she is, what things really matter to her. Does she want to have someone that's constantly over her and guiding her every day? Does she want some autonomy? Does she want to have the independence to be able to make her own decisions? Does she want to hear a loudspeaker come on and tell her it's 2:00 and there's bingo in the lobby. Does she want to have somebody that just sees her across the room and she's trying to stand up out of a chair and just needs a little elbow help, but not have to push a button to wait for somebody to help her. Who is this person that I can help find her next place to live to her last breath. "That takes a lot of work to find out everything about location, about finances, about who's the family support, where her doctors at, what are her interests. Do I know something about her interests that's happening in another community? And so that's how I go through upholding my highest value. "Now, you as a family, you're going to them identify some highest values. And some of them that I hear are something like: I want the place to be clean, and it needs to smell good, and good Food would be important... Those are kind of standard... But your family member is leaving their home. Your family member is not going to know how many steps it is between the back of the couch and getting to the door of the bathroom if they're furniture walkers. How much is trust important to your family member in order to function? Or are they trusting in themselves? Where are they at in the spectrum? What is their personality like? And so these are some of the values that you have to think about... "How do you even ask questions? If you're going out and you're looking at — let's start with assisted living — questions such as: how many people are on the floor from 8 a.m. to 8 p.m.? And how quickly does that person that's touring you around that community know the answer? Who's there between 8 p.m. and 8 a.m., and how will my parent get help if they need it?" Learn more: Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.Pinnacle Senior Placements at Answers for EldersAbout Daphne DavisHear more podcasts with Daphne...

    10 分钟

  4. 9月6日

    Seeking Senior Care? What Are Their Values?

    Finding our a senior care organization's highest values is key to assessing whether they're a good fit for a senior loved one needing care. Daphne Davis of Pinnacle Senior Placements joins Suzanne Newman on the Answers for Elders Radio Show to talk about how to find out what those values are. Daphne says, "As families, you need to first identify the values, and I'll help you with that. As a senior advisor, I will help you identify what that looks like. And it would be my job then to find the communities that that mirror your values. "If you're working by yourself, it's your job, then, to think of the questions... If my value is that my mom doesn't have a fall again, or we want to mitigate falls, that's a value. My mom's falling in our own home. What kind of questions do you ask of a community? And they can't be, yes/no, they need to be open-ended questions, to really get to the heart of how does this play out in a community of care. It doesn't matter if it's a small one or a big community of care, but how do I ask the questions of finding out the truth? Because everybody can give you the canned answer, but there's the art form of finding out what's behind the canned answer, And that's where the trained professional can help you. So I will advocate for that as a placement advisor. And there is a place for us — more than ever — for the consumer to not do this by themselves." Suzanne adds, "Way back when when I worked for Tony Robbins, he did a program called Date with Destiny. And one of the things is, is we prioritized our highest values. What does that mean, what does that value mean? My number one value was contribution. I felt like I needed to be giving something. Well, guess what? That's probably why I'm not a millionaire as I did my job. But the thing that's interesting is that when we look at, you know, how do we identify our highest values, we have to understand what is that value mean to you and how do you how does that play out in a community?" Learn more: Reach Pinnacle at 1-855-734-1500 or visit PinnacleSeniorPlacements.com.Pinnacle Senior Placements at Answers for EldersAbout Daphne DavisHear more podcasts with Daphne Davis

    10 分钟

  5. 8月30日

    How Partnerships and Coaching Help Senior Living Communities

    Chateau Retirement cares about residents and employees equally. They were committed to making investments to demonstrate this value. How did the relationship begin, and why Reverb? Where was Chateau as an organization and what led them to pursue external support? Emily Senff, Reverb’s Practice Director for People Development, and Leadership Coach Anu Aurora join Suzanne Newman on the Answers for Elders Radio show. Emily says, "All of our coaches and consultants are very seasoned leaders who have organizational expertise, who have led businesses, teams. And so they really understand the complexity of it, what it means to build and develop healthy teams who can communicate and collaborate and support each other. So we're very lucky to have such a talented team." Suzanne adds, "And we as a community in the Chateau world, and as far as seniors go, we're very lucky to have somebody like you helping us develop the staff that care for our most vulnerable." Emily Senff is Reverb’s Practice Director for People Development. She is responsible for the strategic leadership of Reverb’s leadership development and coaching services. Her superpower is building relationships with clients to understand their pain points and needs, and matching them to Reverb’s exceptional team of consultants, facilitators, and coaches. Before Reverb, Emily was a seasoned leadership development and talent management leader and also worked in nonprofit. Anu Aurora has over 25 years of experience developing leaders at all levels as an industry leader and leadership coach. Anu coaches leaders to identify core issues, make the complex simple, move them past their blocks, and create transformational results. Anu brings with her international experiences from 3 continents; industry skills from aerospace, high-tech, defense sector, and corporate engineering management background as a Director in a Fortune 50 company. Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit Chateau on the web or call 800.960.1944. Visit Chateau's specialist page on Answers for Elders. Learn more about Reverb Consulting at Reverb People. Mentioned in this episode: Chateau Retirement Chateau Retirement

    11 分钟

  6. 8月30日

    A Commitment to Staff Helps Senior Living Families

    Chateau's commitment to its people helps the families they work with. At Chateau Retirement, leadership development and coaching services make it all better. Tamra Godfrey, CEO of Chateau Retirement, and Emily Senff, Reverb’s Practice Director for People Development, join Suzanne Newman on the Answers for Elders Radio show. Emily says, "Tamra and the leadership team and everyone at Chateau is thoughtfully thinking about support at every level of the organization. Sometimes with organizations, that type of personalized, tailored support is often at a senior leadership level. That's different here at Chateau. They want to make sure that the support and the commitment is felt at every level of the organization. It matters to families and residents because they feel like employees are really well treated. They're taken care of. And when you feel really well-taken-care-of and happy, and feel like you're getting support, you exude and represent that in the work that you do." Emily Senff is responsible for the strategic leadership of Reverb’s leadership development and coaching services. Her superpower is building relationships with clients to understand their pain points and needs, and matching them to Reverb’s exceptional team of consultants, facilitators, and coaches. Before Reverb, Emily was a seasoned leadership development and talent management leader and also worked in nonprofit. Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit Chateau on the web or call 800.960.1944. Visit Chateau's specialist page on Answers for Elders. Learn more about Reverb Consulting at Reverb People. Mentioned in this episode: Chateau Retirement Chateau Retirement

    15 分钟

  7. 8月30日

    How Teambuilding Improves Senior Living

    This week, Answers for Elders is talking about people development at Chateau Retirement Communities. This is important to anyone that is seeking a senior living community, or any kind of provider that instills trust. You have to trust them. How many organizations actually talk about how they develop their people? And it should be important to everyone that is seeking senior care. These are important questions to ask, about the people development of an organization. Tamra Godfrey, CEO of Chateau Retirement, and Anu Aurora with Reverb People join Suzanne Newman on the Answers for Elders Radio show. Reverb helps Chateau to grow their leaders so they can be more strategic in their work and outlook. In a time when residents (and employees) have more needs, Reverb supports Chateau leaders to focus critical thinking, curiosity, empathy, and social skills. Ultimately organizations have to not only nurture and develop these skills, but also figure out how to look for these skills in hiring. A growth mindset is so important for organizations to thrive. Chateau continues to show investment in this work, their people and residents. Anu says, "A lot of my coaching is strengths-based and value-based. Part of the initial work I do with the clients is understanding what their personal values are, and what are their superpowers, super strengths. And I always feel that if individuals can align their work along those two, that everything else falls into place. "They come because they believe in this work. They come because they have very high compassion, their sense of belonging and commitment. And those are their values. For most of them. I share those values, and their superpowers might be different, very mixed. That's why we are better together, because one person brings one superpower, the other one brings another power, and they start to see that, yeah, I am bigger with this person because this is what I bring and this is what the other person brings. And to recognize that we complement each other." Anu Aurora has over 25 years of experience developing leaders at all levels as an industry leader and leadership coach. Anu coaches leaders to identify core issues, make the complex simple, move them past their blocks, and create transformational results. Anu brings with her international experiences from three continents; industry skills from aerospace, high-tech, defense sector, and corporate engineering management background as a Director in a Fortune 50 company. Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit Chateau on the web or call 800.960.1944. Visit Chateau's specialist page on Answers for Elders. Learn more about Reverb Consulting at Reverb People. Mentioned in this episode: Chateau Retirement Chateau Retirement

    20 分钟

  8. 8月30日

    How Staff Development Improves the Lives of Senior Living Residents

    What makes the lives of senior living residents flourish? At Chateau Retirement, leadership development and coaching services make it better. Tamra Godfrey, CEO of Chateau Retirement, and Emily Senff, Reverb’s Practice Director for People Development, join Suzanne Newman on the Answers for Elders Radio show. In the USA today, families are more overwhelmed and confused than ever when trying to find the right resource for their senior loved ones. Since COVID, so many organizations have cut corners—reducing staff, compromising values, and lowering the quality of care. Chateau Retirement has remained steadfast for the past 25 years—holding true to its values and continuing its commitment to both their employees and the residents they serve. That commitment is not just something Suzanne has heard about or observed from afar, but rather personally experienced as a daughter when her mom lived at Chateau. Emily says, "I think values also is like less about what people say or what's up on the wall and how they actually, like, treat and interact with others. And so to be able to witness, you know, employees at Chateau and how they partner internally and Cross-functionally and then in turn see how they serve their residents, I mean, I think that speaks volumes. That's how you know." Emily Senff is Reverb’s Practice Director for People Development. She is responsible for the strategic leadership of Reverb’s leadership development and coaching services. Her superpower is building relationships with clients to understand their pain points and needs, and matching them to Reverb’s exceptional team of consultants, facilitators, and coaches. Before Reverb, Emily was a seasoned leadership development and talent management leader and also worked in nonprofit. Chateau Retirement provides independent living, assisted living, and memory care services. They have been locally owned and family operated for more than 25 years. Chateau Retirement has three communities in Washington's Seattle/Puget Sound area: Chateau Pacific in Lynnwood, Bothell Landing in Bothell, and Chateau Valley Center in Renton. Visit Chateau on the web or call 800.960.1944. Visit Chateau's specialist page on Answers for Elders. Learn more about Reverb Consulting at Reverb People. Mentioned in this episode: Chateau Retirement Chateau Retirement

    19 分钟
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Answers for Elders is the North Star in Navigating Senior Care.  Our content is designed to Empower Seniors and their Families through the Daunting Journey of Aging. Featuring our host, Suzanne Newman and top industry providers across the USA, together, we support, coach and assist seniors, caregivers and their families in finding the best independent solutions in world of aging, with a comprehensive line-up of topics covering Health & Wellness, Life Changes, Living Options, and Money & Law.

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