Automation Station Capgemini

Any business in any sector will be aware of “automation” as the hottest topic of the past two years. But what does it actually mean? Where does it happen? In the IT department? In the Finance department? And is it really realising the benefits that the vendors promise?

Automation has existed for many years. It has become a word with too many definitions, be it technology focused, process orientated, or value driven. As a result, automation can seem too complex and lead to uncertainty around where and how it should be deployed.

Intelligent automation can help eliminate frictions impacting our client’s people, processes, and technology, enabling them to implement a data-driven augmented workforce that leads to a more frictionless enterprise.

In an increasingly chaotic and competitive marketplace, organizations are turning to their core functions to move beyond routine service provision and become key business-enabling units. For most progressive companies, it’s the IT department that’s stepping up as the business’ leading innovation partner – and automation is their flagship tool.

Automation – albeit in reaction to a global pandemic - has enabled a huge portion of the working population to work from home and to work differently – but there’s more to remote working when it comes to automation.

We know that digital-ready organizations have been able to respond better to the pandemic than those that have lagged. So, as we seem to be emerging from this global crisis – scarred but not broken – what lessons have we learned to shape “the new normal”?