Banking on Innovation

Welcome to Personetics’ Banking on Innovation podcast, where banking leaders driving customer-centric Innovation to share their stories and reveal their insights on how financial data-driven personalization impacts business results and banking customers’ financial wellbeing. Hosted by Jody Bhagat, President of Americas at Personetics, the biweekly podcast helps executives in banks, fintechs and banking providers consider how to lead customer-driven Innovation in their own organizations. Guests on the show include CEOs, Chief Digital Officers and Retail Banking Heads from the country’s leading regional, big banks and credit unions, so you can learn from those on the cutting edge. In each episode, guests share key learnings from their personal journey to success before exploring what it takes to execute on customer-driven innovation and provide consumers with personalized experiences that supports their financial wellness. Topics include the evolution of customer expectations, how mid-sized banks can compete on customer innovation, how to use data to improve the impact on member experiences, how to embed customer personalization in a digital environment and more. Each episode ends with the guest’s answer to the same question: what will customers expect in the next three-to-five years, for which the industry is not well prepared? Banking on Innovation is brought to you by Personetics, the leading global provider of financial data-driven personalization and customer engagement solutions for the financial services industry. Personetics serves over 100 banks and financial institutions across 32 global markets, helping 135 million bank customers worldwide manage their money more efficiently and increase their financial wellbeing Tune in to learn and be inspired.