Behind the Books

Behind the Books with Kenn + Sandi
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Behind the Books is where real bookkeeping meets real life. Hosted by Kenn + Sandi from NZQBA, this podcast goes beyond the numbers to talk about what it actually takes to run and grow a bookkeeping business in New Zealand. From tricky client conversations and pricing challenges to systems, boundaries, and everything in between — nothing is off the table. We share honest insights, practical tips, and the kind of conversations Bookkeepers are already having behind the scenes. If you’ve ever felt overwhelmed, underpaid, or unsure what the “right” way is — you’re not alone. This is your space to learn, feel supported, and build a business that works for you. NZQBA – Supporting Bookkeepers, Building Community. Membership | Events | Education

Episodes

  1. 3d ago

    You don’t need to know every app: smarter software decisions with Courtney Wilson

    With thousands of apps, integrations and new software tools available, it can feel impossible for Bookkeepers to keep up. In this episode of Behind the Books, we're joined by Courtney Wilson from The Software Coach to talk about making smarter software decisions without needing to become an expert in every app. Courtney believes Bookkeepers already bring something incredibly valuable to the software conversation: they know their clients. They understand how the business operates, where the frustrations are and when something simply isn't working. We discuss why the problem isn't always the software, how people and processes can make or break an implementation, and why the "perfect" software doesn't actually exist. Courtney also shares practical advice for recognising when a client needs help, when to stick with an existing system and when it really is time for a change. This episode covers: Why Bookkeepers don't need to know every appWhy understanding your client can be more valuable than understanding the technologyHow to recognise the difference between a software problem and a process problemWhy Courtney recommends thinking carefully before recommending specific softwareHow team buy-in can make or break a software implementationWhen to stick with the software you already have and when it's time to changeWhy reporting is one of the most underused software featuresWhy saving time shouldn't always be the goal when improving your systemsHow AI is changing the software landscape and why human judgement still mattersWhy Bookkeepers are perfectly placed to spot when clients need additional support If you've ever felt like you should know more about every app in the ecosystem, this conversation is a great reminder that you don't need to have all the answers. Sometimes the real value is knowing your client, asking the right questions and recognising when it's time to bring in the right support.

    You don’t need to know every app: smarter software decisions with Courtney Wilson

  2. Sep 1

    More than “Just a Bookkeeper”: building a practice that lasts with Cassandra Scott

    What does it really take to build a Bookkeeping practice that is efficient, profitable and valuable? In this episode of Behind the Books, Kenn + Sandi are joined by Cassandra Scott, experienced Bookkeeping practice owner, industry educator and Industry Specialist at XBert. After more than 25 years running her own Bookkeeping practice in Australia, Cassandra successfully sold the business she had built. Looking back, she realised something many Bookkeepers don't always recognise: she hadn't simply created a job for herself. She had built an asset with real value. Cassandra shares what she learned along the way, from becoming an "accidental Bookkeeper" and figuring things out as she went, to building systems, managing a team and eventually preparing a practice someone else wanted to buy. The conversation explores why Bookkeepers need to think like business owners, why getting your systems and technology right early matters, and how AI and automation are creating opportunities for Bookkeepers to spend less time on repetitive work and more time providing genuine value to clients. We also talk about the changing Bookkeeping profession, the growing opportunity for Bookkeepers in advisory, the importance of soft skills, and why Cassandra believes the profession needs to get much better at recognising its own value. Plus, Cassandra explains how XBert helps Bookkeeping and accounting practices improve data quality, manage risk, build better workflows and create more consistent systems across their businesses. This episode covers: Why your Bookkeeping practice is an asset, not just a jobThe importance of getting your systems and tech stack right earlyWhy good Bookkeeping is fundamental to good accountingHow AI and automation are changing the role of the BookkeeperThe growing opportunity for Bookkeepers to move into advisoryWhy soft skills will become increasingly importantBuilding systems that support people, pricing and growthWhy Bookkeepers need to recognise and charge for the value they provideHow XBert supports data quality, risk management and workflowWhat Cassandra believes the next generation of Bookkeeping practices will look like If you're building a Bookkeeping business, growing a team, reviewing your systems or wondering what the future of the profession looks like, there is plenty to take away from this conversation.

    More than “Just a Bookkeeper”: building a practice that lasts with Cassandra Scott

  3. Aug 18

    Bookkeepers are more valuable than they think with David Morrison

    Bookkeepers often underestimate just how much value they bring to their clients. In this episode of Behind the Books, we're joined by David Morrison, New Zealand Market Lead for COUNT and a familiar face to many Bookkeepers from his years with Thankyou Payroll. David believes the bookkeeping profession is entering one of its most exciting periods. As AI continues to automate repetitive tasks, the real value of Bookkeepers isn't disappearing... it's becoming even more important. We discuss why COUNT chose New Zealand as its launch market, how AI is changing the way we work, and why judgement, curiosity and trusted client relationships will always be skills technology can't replace. This episode covers: Why Bookkeepers often underestimate the value they bringHow AI is creating more opportunities for BookkeepersWhy COUNT chose New Zealand as its launch marketThe future skills every Bookkeeper should be developingWhy curiosity and critical thinking matter more than everWhat the bookkeeping profession could look like over the next five yearsWhy human expertise will always matter If you've ever wondered what the future of bookkeeping really looks like, this conversation will leave you feeling optimistic about where the profession is heading.

    Bookkeepers are more valuable than they think with David Morrison

  4. Aug 4

    From self-doubt to success: building a bookkeeping business with Mel Weston

    In this episode of Behind the Books, we're joined by Mel Weston from Virtual Mel Business Admin Solutions. Mel shares her journey from working across multiple industries to building her own successful bookkeeping business, including the lessons she wishes she'd known when she started. We talk about pricing, confidence, finding your first clients, building a support network, and why running your own business is about so much more than just the numbers. If you've ever wondered whether you're ready to start your own bookkeeping business, or you're already on the journey and need reassurance that you're not alone, this episode is for you. We cover: How Mel found her very first clientsThe transition from hourly rates to value pricingWhy confidence is one of the biggest business challengesGrowing from solo Bookkeeper to building a teamThe importance of community and professional supportSetting boundaries while running your own businessLessons learned from growing a bookkeeping businessWhy "just do it" might be the best advice you'll hear Whether you're brand new to bookkeeping or growing an established practice, Mel's honest reflections are packed with practical advice and encouragement.

    From self-doubt to success: building a bookkeeping business with Mel Weston

  5. Jul 21

    Leadership, Customer Experience and the Future of Technology with Adriana Cavallo

    In this episode of Behind the Books, we’re joined by Adriana Cavallo, General Manager of Customer Experience at BGL Corporate Solutions. This conversation is all about customer experience, leadership, technology, and why Bookkeepers should never underestimate the value they bring to their clients. Adriana shares her journey from accounting graduate to leading customer experience across a global software company, and how BGL has grown from a desktop software provider into a global platform supporting thousands of businesses across multiple countries. We also dive into the changing role of Bookkeepers, the impact of AI and automation, and why creating exceptional client experiences is becoming one of the biggest opportunities for businesses in the profession. This episode covers: Adriana’s 13-year journey through 10 different roles at BGLHow customer experience has evolved from a "nice to have" to a business priorityWhy great leaders create safe spaces for people to learn and growOvercoming imposter syndrome and building confidence in leadershipThe importance of systems, processes, and continuous improvementHow AI and automation are changing bookkeeping and compliance workWhy Bookkeepers need to evolve beyond data entry and compliance tasksThe role technology plays in creating better client experiencesThe power of community, connection, and industry relationshipsPractical advice for building a sustainable and future-focused bookkeeping business If you've ever wondered how to create a better experience for your clients, how technology is reshaping the profession, or what successful businesses are doing differently, this episode is packed with practical insights and valuable takeaways. 🎧 Listen now and discover why customer experience may be one of the most important investments you can make in your bookkeeping business.

    Leadership, Customer Experience and the Future of Technology with Adriana Cavallo

  6. Jul 7

    More than payroll: building a business that gives back with Vicki Campbell & Phil Jacklin

    In this episode of Behind the Books, we're joined by Vicki Campbell and Phil Jacklin from Thankyou Payroll. This conversation is about far more than payroll. We explore what it looks like to build a business that genuinely puts people, purpose and community first, and why success doesn't have to come at the expense of making a positive impact. Vicki and Phil share the story behind Thankyou Payroll's unique social enterprise model, how they've embedded generosity and sustainability into everyday business decisions, and why authentic relationships remain at the heart of everything they do. We also discuss the changing role of Bookkeepers, payroll challenges facing New Zealand businesses, workplace culture, stewardship ownership, and what businesses can do to create lasting impact. This episode covers: The story behind Thankyou Payroll and its social enterprise missionWhy purpose-driven businesses attract great peopleBuilding stronger relationships with Bookkeepers and clientsPayroll challenges facing New Zealand businessesCashflow, compliance and the future of payrollSteward ownership and protecting a business's missionSustainability in everyday business decisionsCreating a workplace culture people genuinely loveWhy authenticity builds trust with clientsPractical advice for businesses wanting to make a positive impact If you've ever wondered whether a business can successfully balance people, profit and purpose, this episode is full of practical ideas and inspiring stories. 🎧 Listen now and discover why business can be about so much more than the bottom line.

    More than payroll: building a business that gives back with Vicki Campbell & Phil Jacklin

  7. Jun 23

    Turn your data into decisions with Ben Liebert

    In this episode of Behind the Books, we’re joined by Ben Liebert, founder of SyncHub and Blackball Software. This conversation is all about how Bookkeepers can stop wasting time on manual data work – and start using data to deliver real value to their clients. Ben shares how SyncHub went from a one-week MVP to a globally used platform across 30+ countries, and why most businesses (and Bookkeepers) are sitting on a “treasure trove” of data they’re not actually using. We also get into how AI is changing the way Bookkeepers can interact with data, moving beyond static reports to real-time insights and better client conversations. This episode covers: Why Bookkeepers and businesses are sitting on unused dataThe real reason clean, structured data is still a challengeHow AI is changing the way Bookkeepers can use dataCommon misconceptions about dashboards and reportingWhat truly data-driven businesses (and advisors) do differentlyHow to move from manual reporting to real insightsPractical ways to start using your data better – without over complicating it If you’ve ever felt stuck in spreadsheets, unsure how to turn data into something meaningful for your clients, or wondering where AI fits into your role as a Bookkeeper – this episode is well worth a listen. 🎧 Listen now and start turning your data into better client outcomes.

    Turn your data into decisions with Ben Liebert

  8. Jun 9

    Start Strong: why onboarding changes everything with Mike Kelly & Ata McGregor

    In this episode of Behind the Books, we’re joined by Mike Kelly and Ata McGregor, Co-Founders of 2Shakes. This conversation dives into what good onboarding actually looks like in a bookkeeping business, why so many Bookkeepers struggle with it, and how better systems can save time, reduce stress, and improve the client experience from day one. Mike and Ata share the story behind 2Shakes, how it started from a government project around “authority to act”, and how it evolved into one of the most recognised onboarding and AML platforms for Bookkeepers in New Zealand. We also get into: Why onboarding is more than just paperworkCommon mistakes Bookkeepers make when taking on clientsThe risks of poor engagement letters and missing authoritiesHow AML naturally fits into onboardingWhy systems matter even for small or part-time BookkeepersScaling a bookkeeping business beyond your local areaThe reality of building a software business together as partners Plus… there are camping stories, chocolate debates, presenter voices, and one very important conversation about goat-herding Bookkeepers. This episode is practical, honest, and full of real-world insight for Bookkeepers at every stage of business. 🎧 Listen now and start turning your data into better client outcomes.

    Start Strong: why onboarding changes everything with Mike Kelly & Ata McGregor

  9. May 26

    Beyond survival mode with Sharon Francisco

    In this episode of Behind the Books, we’re joined by Sharon Francisco - business mentor, educator, podcast host, and founder of The Entrepreneurial Bookkeeper Program. This conversation goes far beyond bookkeeping systems and strategy. Sharon shares her deeply personal journey from corporate life and business coaching into building and scaling a bookkeeping business during one of the most challenging periods of her life. We talk about confidence, mindset, financial independence, and why so many Bookkeepers accidentally build businesses that consume them instead of support them. Sharon opens up about the realities of burnout, overwhelm, self-belief, and the mindset shifts needed to create a business intentionally - not just survive week to week. This episode covers: Sharon’s unexpected journey into the bookkeeping industry Building a bookkeeping business while navigating major life change Why many Bookkeepers underestimate their value The connection between mindset, confidence, and business growth How to move beyond survival mode and create a sustainable business The importance of boundaries, systems, and support Why positive thinking and visualisation matter in business The future of bookkeeping and the rise of advisory conversations Practical ways Bookkeepers can create more freedom and financial independence This is an honest, uplifting, and empowering conversation for any Bookkeeper wanting to build a business that feels lighter, more intentional, and more aligned with the life they actually want.

    Beyond survival mode with Sharon Francisco

  10. May 12

    Cashflow Under Pressure – managing debt in tough times with Mel Curwood

    In this episode of Behind the Books, we sit down with Mel Curwood, a financial coach who works closely with business owners to help them get back in control of their money - especially when things feel tight. With a background in credit control and debt prevention, Mel shares what’s really happening behind the scenes for small businesses right now. From rising costs and delayed payments to the ripple effects across industries, we explore how cashflow pressure is showing up - and what can actually be done about it. We also dive into why debt collection isn’t the “magic fix” many people think it is, where outdated payment habits like the 20th of the month came from, and how small changes in communication and systems can make a big difference. This episode covers: Why debt collection isn’t always the solution people expectThe real impact of cashflow pressure across businesses and industriesWhere common payment habits come from - and why they no longer workPractical ways to improve cashflow, including deposits and faster invoicingThe role Bookkeepers play in supporting clients through financial stressHow better conversations and clearer expectations can reduce risk If you’re a Bookkeeper supporting clients through tough times, or a business owner feeling the pressure yourself, this is a must-listen.

    Cashflow Under Pressure – managing debt in tough times with Mel Curwood

  11. Apr 28

    Building Confident Bookkeepers – Leaine Jones

    In this episode of Behind the Books, we sit down with Leaine Jones, founder of Smart Books, to talk about what really builds confident, capable Bookkeepers. With over 20 years in the industry, Leaine shares how she “fell into” bookkeeping, the reality of building a business from scratch, and why confidence often matters more than technical knowledge. From shoebox receipts to cloud software, we explore how the profession has evolved - and what hasn’t changed. We also dive into the gaps she saw in traditional learning, which led to the creation of Smart Books, and why practical, real-world education is what Bookkeepers actually need to succeed. This episode covers: How Leaine built her bookkeeping business and transitioned into educationThe importance of confidence, community, and continuous learningWhy Bookkeepers are often undervalued - and how to change thatReal client stories (including one unforgettable “work undies” receipt)Practical advice for Bookkeepers at every stage If you’re a Bookkeeper looking to grow, or a business owner wanting to understand the real value behind the role, this is a must-listen. #BookkeeperConfidence #PracticalTraining #BusinessGrowth #ClientRelationships

    Building Confident Bookkeepers – Leaine Jones

  12. Apr 10

    Behind the Books: Why We’re Here

    Welcome to the very first episode of Behind the Books. In this intro episode, Kenn and Sandi turn the mic on themselves. While neither of them are Bookkeepers, they work closely alongside the profession through NZQBA – supporting, connecting, and championing the people behind the numbers. They share why they started the podcast, what they’ve seen behind the scenes of the bookkeeping industry, and why community matters more than ever. You’ll also get a glimpse into their working dynamic, what drives them, and the kind of conversations you can expect in future episodes. This podcast is about real people, real stories, and the reality of running and supporting small businesses – without the jargon. In this episode: Why Behind the Books existsWhat Kenn and Sandi see from working alongside BookkeepersThe role of community in a profession that can feel isolatingA behind-the-scenes look at how they work (and keep things fun) Whether you’re a Bookkeeper, business owner, or just curious about the people behind the work – this is your starting point.

    Behind the Books: Why We’re Here
  • 12 Episodes

About

Behind the Books is where real bookkeeping meets real life. Hosted by Kenn + Sandi from NZQBA, this podcast goes beyond the numbers to talk about what it actually takes to run and grow a bookkeeping business in New Zealand. From tricky client conversations and pricing challenges to systems, boundaries, and everything in between — nothing is off the table. We share honest insights, practical tips, and the kind of conversations Bookkeepers are already having behind the scenes. If you’ve ever felt overwhelmed, underpaid, or unsure what the “right” way is — you’re not alone. This is your space to learn, feel supported, and build a business that works for you. NZQBA – Supporting Bookkeepers, Building Community. Membership | Events | Education

Information

  • Creator
    Behind the Books with Kenn + Sandi
  • Years Active
    2026
  • Episodes
    12
  • Rating
    Explicit
  • Copyright
    © 2026 New Zealand Qualified Bookkeepers Association
  • Show Website
    Behind the Books