Behind The Chain

Joey Luttrull

I've spent the last decade as a headhunter, partnering with some of the world’s largest and most influential companies & brands, I've had a front-row seat to the mechanics behind how businesses are built—from their leadership structures and talent strategies to their operational models and cultural DNA.What’s always fascinated me is that while every company might aim for growth and innovation, how they get there varies dramatically depending on the industry they’re in. The way a cutting-edge eCommerce brand scales is worlds apart from how a legacy Logistics provider evolves or how a high-street Retail giant adapts to digital transformation. These intricacies are often overlooked, yet they shape the way industries function, grow, and impact the wider world.Through countless conversations with Founders, Executives, and hiring managers, I began to see patterns—and differences—that sparked a deeper curiosity: What makes each of these arenas tick? What challenges do they face behind the scenes? How do the people at the helm make decisions that ripple across the economy, employment, and society at large?That’s why I launched Behind the Chain.This podcast is a place where we unpack the business models, leadership mindsets, and industry dynamics that define different sectors—from eCommerce to healthcare, manufacturing to fintech, and beyond. I sit down with the operators, thinkers, and builders who are in the trenches, bringing their stories to light so we can better understand how industries really work behind the chain of command, decisions, and outcomes. It’s part curiosity, part professional obsession—and 100% driven by a desire to uncover the layers of business that often go unseen.Whether you're a Founder, CEO, aspiring Execuitive OR simply fascinated by the architecture of business, Behind the Chain offers a rare lens into what it really takes to build and scale in today’s ever-changing landscape.

  1. Building Supply Chain Profitability & Automation with the CRO of FreightSuite: Joe Peak

    19시간 전

    Building Supply Chain Profitability & Automation with the CRO of FreightSuite: Joe Peak

    Join us on Behind The Chain for episode #27, with Special Guest - Joe Peak, Chief Revenue Officer at FreightSuite!  In this latest episode, Joey welcomes Joe into the studio to discuss the benefits that FreightSuite has with their cutting-edge AI-native TMS, built specifically for enterprise freight forwarders! He tells us how it's been built and backed by people who've run freight forwarding operations for a long time, that the founders wanted a real forwarder before designing the software and how it can be implemented with precision. Together, the C-level team know exactly what a bad cutover looks like and they've engineered a process that prevents it - live data migration, parallel running, role-specific onboarding and an operations solution that doesn't sleep. Joey & Joe have a chat about: • How Freight Forwarders improve on and build automation within their business • How FreightSuite implements it’s Technology • GTM strategy - what’s the current presence is in the Supply Chain sector • What the future holds for the freight forwarding arena Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    1시간 1분
  2. Franchise Growth Vs Traditional Delivery Models, with Sales Director - Peter Board

    7월 3일

    Franchise Growth Vs Traditional Delivery Models, with Sales Director - Peter Board

    Join us on Behind The Chain for episode #26, with Special Guest - Peter Board, Sales Director at Speedy Parcels!  In this latest episode, Joey sits down with Peter to discuss why he loves the multi-carrier parcel delivery service and he's just took on his own franchise! He tells us how Speedy Parcels delivers more than just parcels to customers, that they provide a flexible solution. He shares his journey to how he arrived at the company, which is people-led and has a technology-driven approach, tailoring services to meet the unique needs of any business. As the sales director he wants to establish a reliable partner to trust in and handle growing parcel needs, taking the headache away from parcel delivery. Joey & Peter chat around the pillars of: • What makes a strong Franchise within the delivery market • What the key cost differences between running a franchise network versus managing an in-house delivery workforce • How accountability and service quality differ between franchisees rather than traditional delivery models • What challenges are being anticipating with clients in the current B2B & B2C market Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    1시간 3분
  3. Smarter Supply Chain Solutions, Directing Current Affairs: Co-Founder Stephen Williams

    6월 25일

    Smarter Supply Chain Solutions, Directing Current Affairs: Co-Founder Stephen Williams

    Join us on Behind The Chain for episode #25, with Special Guest - Stephen Williams, Co-Founder & Director at Fidelity Fulfilment!  In this latest episode, Joey sits down with Stephen to discuss why he believes fulfilment should do more than move products, it's all about grow. Fidelity provides fully tailored fulfilment solutions designed around your brand's unique needs, partnering with businesses that expect more from their fulfilment provider. And, with expert teams across the UK, US, and EU, they support brands with specialist warehousing and fulfilment services across a wide range of industries. Joey & Stephen chat around the pillars of: • Where is the eCommerce market at currently, and which eCom segments are going through high growth? • Why is a tailored approach essential for the growth of brands, whether it’s B2B, retail or eCommerce? • How are Fidelity supporting brands you work with in overcoming the current affairs? • What does the future hold for Fidelity Fulfilment? Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    1시간
  4. The Journey of a High-Growth 3PL & Leadership Lessons with: Co-Founder Simon Vincent

    6월 18일

    The Journey of a High-Growth 3PL & Leadership Lessons with: Co-Founder Simon Vincent

    Join us on Behind The Chain for episode #24, with Special Guest - Simon Vincent, Co-Founder & Director at Fidelity Fulfilment!  In this latest episode, Joey sits down with Simon to discuss a simple goal; to provide accurate, fully tailored fulfilment solutions that help businesses grow. They work with brands who want more from their fulfilment partner - because Fidelity understand that your success is their success. Based in Daventry, Midlands, they are in the hotspot for Logistic warehousing with access across the UK! With teams in the UK, US, and EU, they provide a range of specialist warehousing and fulfilment services to a diverse range of industries.  Joey & Simon chat around the pillars of: • How the company has transformed with the industry landscape over the last 15 years • The key components of being a successful logistics leader in the fulfilment space • Case study - the toughest business barrier faced & how the leadership team got past it • How Fidelity Fulfilment continues to develop, despite cross-border challenges faced with the US and Europe Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    51분
  5. Leading a System the Country Relies on - Insights from Royal Mail CEO: Alistair Cochrane

    6월 8일

    Leading a System the Country Relies on - Insights from Royal Mail CEO: Alistair Cochrane

    For the first time ever, the Behind The Chain podcast team took production on-site to one of the most advanced logistics facilities in the UK — Royal Mail's Midlands Super Hub. Episode #22 has a very special guest in Alistair Cochrane, CEO of Royal Mail, giving us unprecedented access behind-the-scenes of a facility that processes millions of parcels through a vast network of automation, cutting-edge robotics, and industry-leading infrastructure. Join us as we explore how innovation, new generation technology, and leadership are transforming one of Britain's most iconic organisations, revealing what it really takes to keep the nation moving. This isn't just a podcast episode — it's a rare look inside the engine room of modern UK logistics. Joey & Alistair delve into the topics of: • Running the most renowned delivery service in the country • Aligning frontline reality with executive decisions • Modernising legacy infrastructure without breaking trust • The mission & future at Royal Mail Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    46분
  6. The Operational Transition from 3PL to 4PL with CEO & Podcast Host: Sarah Garvin

    5월 28일

    The Operational Transition from 3PL to 4PL with CEO & Podcast Host: Sarah Garvin

    Join us on Behind The Chain for episode #21, with Special Guest - Sarah Garvin, CEO at Opstrive & Smart Logistix!  In this latest episode, Joey sits down with Sarah to discuss how her companies offer the full service logistics solution; combing your brand, your vision & her expert operations. Smart Logistix is a digital first forwarder with a client portal that tells you where your shipment is, without the 14-email chain, and Opstrive provides eCommerce 3PL across the UK, Dubai and China, plus the operational architecture, KPIs and exposed costs that save 20-30% of your time and 5-10% of your margins - you scale, they handle the chaos. If you need a freight partner, an ops team that actually fixes things, or a louder voice in this industry, Sarah will give you exactly that. Joey & Sarah chat around the pillars of: • The biggest operational challenges businesses faced when moving from a 3PL model to a 4PL structure • At what stage of growth should companies consider transitioning from 3PL to 4PL • How technology, data visibility, and supply chain control support this transition • Expected leadership challenges Sarah may come up against and how to combat those Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    49분

소개

I've spent the last decade as a headhunter, partnering with some of the world’s largest and most influential companies & brands, I've had a front-row seat to the mechanics behind how businesses are built—from their leadership structures and talent strategies to their operational models and cultural DNA.What’s always fascinated me is that while every company might aim for growth and innovation, how they get there varies dramatically depending on the industry they’re in. The way a cutting-edge eCommerce brand scales is worlds apart from how a legacy Logistics provider evolves or how a high-street Retail giant adapts to digital transformation. These intricacies are often overlooked, yet they shape the way industries function, grow, and impact the wider world.Through countless conversations with Founders, Executives, and hiring managers, I began to see patterns—and differences—that sparked a deeper curiosity: What makes each of these arenas tick? What challenges do they face behind the scenes? How do the people at the helm make decisions that ripple across the economy, employment, and society at large?That’s why I launched Behind the Chain.This podcast is a place where we unpack the business models, leadership mindsets, and industry dynamics that define different sectors—from eCommerce to healthcare, manufacturing to fintech, and beyond. I sit down with the operators, thinkers, and builders who are in the trenches, bringing their stories to light so we can better understand how industries really work behind the chain of command, decisions, and outcomes. It’s part curiosity, part professional obsession—and 100% driven by a desire to uncover the layers of business that often go unseen.Whether you're a Founder, CEO, aspiring Execuitive OR simply fascinated by the architecture of business, Behind the Chain offers a rare lens into what it really takes to build and scale in today’s ever-changing landscape.