Behind The Chain

Joey Luttrull

I've spent the last decade as a headhunter, partnering with some of the world’s largest and most influential companies & brands, I've had a front-row seat to the mechanics behind how businesses are built—from their leadership structures and talent strategies to their operational models and cultural DNA.What’s always fascinated me is that while every company might aim for growth and innovation, how they get there varies dramatically depending on the industry they’re in. The way a cutting-edge eCommerce brand scales is worlds apart from how a legacy Logistics provider evolves or how a high-street Retail giant adapts to digital transformation. These intricacies are often overlooked, yet they shape the way industries function, grow, and impact the wider world.Through countless conversations with Founders, Executives, and hiring managers, I began to see patterns—and differences—that sparked a deeper curiosity: What makes each of these arenas tick? What challenges do they face behind the scenes? How do the people at the helm make decisions that ripple across the economy, employment, and society at large?That’s why I launched Behind the Chain.This podcast is a place where we unpack the business models, leadership mindsets, and industry dynamics that define different sectors—from eCommerce to healthcare, manufacturing to fintech, and beyond. I sit down with the operators, thinkers, and builders who are in the trenches, bringing their stories to light so we can better understand how industries really work behind the chain of command, decisions, and outcomes. It’s part curiosity, part professional obsession—and 100% driven by a desire to uncover the layers of business that often go unseen.Whether you're a Founder, CEO, aspiring Execuitive OR simply fascinated by the architecture of business, Behind the Chain offers a rare lens into what it really takes to build and scale in today’s ever-changing landscape.

  1. Achieving the Best-in-Class Results, Global Returns E-commerce Expert: Giorgio Vitale

    2일 전

    Achieving the Best-in-Class Results, Global Returns E-commerce Expert: Giorgio Vitale

    Join us on Behind The Chain for episode #18, with Special Guest - Giorgio Vitale, Co-Founder & CRO of Back.Tech!  In this exclusive episode, Joey explores the world of reverse logistics with Giorgio. He enlightens us on how he sees it differently, that for too long, returns have been treated as an operational cost. Processed after the fact, based on assumption, and written off as the price of doing business. But now, Back solutions brings verification and control into the returns process, with every return being assessed before a decision is made. Condition is verified, policies are applied instantly, and the right outcome is determined upfront. Back.Tech exists to fix a broken part of retail. Returns. Joey & Giorgio chat around the pillars of: • What makes a strong consumer returns network & how BackTech optimises this • Case Study - where he has improved performance through reverse logistics • How ESPR origins of product data has improved over the years and why is it so important to the consumer experience • Where the biggest challenges are coming from in Global E-commerce operations Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    59분
  2. Market Leading Transparency for Major eCommerce Brands, with CEO: Stuart Hill

    4월 18일

    Market Leading Transparency for Major eCommerce Brands, with CEO: Stuart Hill

    Join us on Behind The Chain for episode #17, with a very Special Guest, Stuart Hill the Founder of Trakii and Asset Guard!  He started his CEO Journey in 2012 at wnDirect, then went onto lead FARTECH as SVP and demonstrated remarkable growth of the company on a global scale, but most recently propelled DHL eCommerce UK through a 16% sales increase, by aligning global objectives with his strategy intelligence. In this exclusive episode, Joey sits down with Stuart Hill, now the Founder of Trakii & Asset Guard. They explore his unbelievable journey at the CEO, Chairman and Advisor of many major logistics companies. Nearly 50 years of age, the advice he'd give to him former self as a dad of four and successful business owner, is to "make time, be present. Put the phone down and pay attention, life goes fast". And, on the business front he encourages anyone to start, now - "you can handle more than what you think and go with your gut no matter the cost!" You just have to believe in what your doing before you see it...  Joey & Stu chat around the pillars of: • The secret to leadership transition and what makes a strong leader • His current take on the Luxury eCommerce landscape • How has Trakii & Asset Guard developed, and impacted the customer experience • Stu's predictions are for post-purchase space over the next 5 years Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    39분
  3. How an Ocean Freight & Supply Chain Consultancy Founder Thinks, with Keith Gaskin

    4월 2일

    How an Ocean Freight & Supply Chain Consultancy Founder Thinks, with Keith Gaskin

    Join us on Behind The Chain for episode #15, with Special Guest Keith Gaskin, Founder & Owner of ShiftX!  Keith's career is a demonstration of excellence to anyone working their way to the top in Logistics, from his early days having to hold his own, going on to establish himself at SEKO Logistics with his Co-Owners. His experience is invaluable, as he reflects on how to be a global sales and commercial expert across the industry, and how to win business timely and effectively.  No reason to stop now - having moved away from the freight forwarding realm several years ago, he now has a Supply Chain Consultancy empowering business in the marketplace, and is very passionate about his most recent project of founding ShiftX - a solutions orientated 4PL that supports major Brands!  Joey & Keith chat around the pillars of: • The reasons for starting-up a new 4PL company, and the challenges that have come with it? • What benefits do you see when combining new tech in a traditional market place? • How is ShiftX facing up to the complexities of current affairs? • What are your predictions for the industry over the next 5 years? Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    1시간 5분
  4. Luxury Global Delivery Solutions, Like You’ve Never Seen: Mitul Shah

    3월 20일

    Luxury Global Delivery Solutions, Like You’ve Never Seen: Mitul Shah

    Join us on Behind The Chain for episode #14, with Special Guest Mitul Shah, Ex Leader at Harrods!  Recently departed his role as an accomplished General Manager of luxury and white-glove delivery operations at Harrods, recognised for leading high-performance teams and delivered exceptional service to ultra-high-net-worth (UHNW) clients. He built frameworks that are different to many other Logistics companies - Mitul took cross-border and international freight shipping to a another dimension! He specialised in managing his large operational teams of over 600 people, to be prepared for and communicate every outcome of world-class delivery at a global level, with very niche clientele!  Joey & Mitul chat around the pillars of: • How did Mitul start working in such a niche area of Logistics and with some of the most wealthiest clientele? • How did he build and evolve a sustainable logistics solution to some of the most remote places on the planet? • What impact did technology have within the solutions & where is it heading next? • What’s next for him - are there any personal projects or goals that await? Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    1시간 10분
  5. How a Freight Forwarding Founder Now Thinks as a Serial Investor & Board Advisor: David Emerson

    3월 4일

    How a Freight Forwarding Founder Now Thinks as a Serial Investor & Board Advisor: David Emerson

    Join us on Behind The Chain for episode #12, with Special Guest David Emerson, now Investor & Board Advisor, and ex Owner, SVP & CCO of SEKO Logistics!  Just when he thought he'd seen it all - David's story is a Logistics masterclass and will have you pinching yourself in amazement, from his early days at Expeditors International, right through to flexing his muscle at SEKO Logistics with his Co-Owners. His experience takes us far behind the chain on this one, on how to be explicitly successful in the industry and how this leads to full control of opening new doors. That's right, now an Investor, he has no intentions of hanging the boots up just yet - orchestrating AI powered tech has had something to say about that!  Joey & David chat around the pillars of: • Combining experience with youth to enhance the future of the Logistics Industry • The secret to investing in strong, sustainable Logistics businesses • What should new Founders within the Logistics technology space be conscious of in today’s market? • What are his predictions for the Industry over the next 5 years? Listeners will get insights into real-world examples of market leading delivery solutions to facilitate and support retail innovation and eCommerce.  Listen & Enjoy. Subscribe to our Youtube Channel where you can catch the live episode - www.youtube.com/@BehindTheChain-Podcast Sponsors:  If you are a Logistics Technology Company or Major eCommerce Fashion Brand. Let's talk - joey.luttrull@edgewellsupplychain.com

    55분

소개

I've spent the last decade as a headhunter, partnering with some of the world’s largest and most influential companies & brands, I've had a front-row seat to the mechanics behind how businesses are built—from their leadership structures and talent strategies to their operational models and cultural DNA.What’s always fascinated me is that while every company might aim for growth and innovation, how they get there varies dramatically depending on the industry they’re in. The way a cutting-edge eCommerce brand scales is worlds apart from how a legacy Logistics provider evolves or how a high-street Retail giant adapts to digital transformation. These intricacies are often overlooked, yet they shape the way industries function, grow, and impact the wider world.Through countless conversations with Founders, Executives, and hiring managers, I began to see patterns—and differences—that sparked a deeper curiosity: What makes each of these arenas tick? What challenges do they face behind the scenes? How do the people at the helm make decisions that ripple across the economy, employment, and society at large?That’s why I launched Behind the Chain.This podcast is a place where we unpack the business models, leadership mindsets, and industry dynamics that define different sectors—from eCommerce to healthcare, manufacturing to fintech, and beyond. I sit down with the operators, thinkers, and builders who are in the trenches, bringing their stories to light so we can better understand how industries really work behind the chain of command, decisions, and outcomes. It’s part curiosity, part professional obsession—and 100% driven by a desire to uncover the layers of business that often go unseen.Whether you're a Founder, CEO, aspiring Execuitive OR simply fascinated by the architecture of business, Behind the Chain offers a rare lens into what it really takes to build and scale in today’s ever-changing landscape.