Behind the Gates

Ed Chapman & Michael Herd
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Join us for wide-ranging conversations with guests from around the world as we approach every topic with Private Club management and leadership. Who are your hosts? Ed Chapman, CCM, PGA - a Club hospitality professional and current CEO of Royal Auckland & Grange Golf Club in New Zealand, who has worked in four countries on three continents over the past 20 years in Clubs. Michael Herd - one of the industry's leading recruiters, Head of International Search & Consulting for Kopplin Kuebler & Wallace, and Club aficionado who has placed some of the best managers at some of the most distinguished Clubs in the world. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW https://behindthegates.riverside.com/ LinkedIn: https://www.linkedin.com/company/behindthegatespodcast

  1. Jim Rohrstaff | Bag room to Boardroom

    1D AGO

    Jim Rohrstaff | Bag room to Boardroom

    The conversation delves into Jim Rohrstaff's passion for golf and his journey in creating a world-class experience in the golf industry. From his early golf experiences to his transition to Southern California, meeting industry leaders, and his philosophy of creating a great work environment, Jim shares insights on hiring the right people, balancing time, and taking his family on the journey. He also discusses the concept of hardware and software, servant mindset, and breaking through mental limits. The conversation delves into the power of risk assessment and the importance of trust in decision-making. It also explores the development of golf courses and the potential of emerging markets in the industry. Takeaways Passion for GolfCreating a World-Class Experience Risk assessmentGolf course development Chapters 00:00 Introduction and Sponsorship07:05 Servant Mindset and Desire to Please13:38 Hardware and Software Concept19:29 Balancing Time and Managing Projects26:31 Breaking Through Mental Limits44:44 Golf Course Development and Emerging Markets Links Legacy Partners | Exclusive New Zealand Real EstateTe Arai Links This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.comClub Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the worlds best mini golf courses. https://shanxminigolf.com.auThey’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too!  Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!

    55 min
  2. Behind the Gates | A brand new podcast

    MAY 10

    Behind the Gates | A brand new podcast

    The Behind the Gates podcast launches, and its hosts, Ed Chapman, CCM, and Michael Herd, discuss their experience co-hosting, their different approaches to asking questions, and the importance of authenticity in conversations. They share insights into how they got started, the fascinating conversations they've had, and the launch of the podcast with its partners. The hosts also engage the audience and encourage participation. Takeaways Importance of authenticity in podcast conversationsEngaging the audience and encouraging participation This episode is brought to you by Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.comClub Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.auThey're not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few of the world's top 100 golf courses, too!  Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment! Links https://www.linkedin.com/in/edchapmanclubindustryleader/ https://www.linkedin.com/in/michael-herd-2686598b/

    12 min
  3. #36: Navigating difficult conversations in the workplace | Spaska Ivanov

    07/31/2024

    #36: Navigating difficult conversations in the workplace | Spaska Ivanov

    Spaska Ivanov, Assistant General Manager at Rehoboth Beach Country Club in Delaware, USA, joins me in this episode of The Modern Club Management Podcast. This conversation focuses on navigating challenging conversations in the workplace. We discuss how to approach them, framing the conversation, the importance of setting clear expectations, and giving permission to others to have tough conversations. It was an enjoyable discussion about a topic that all managers need to be skilled at but something which we can only become more comfortable with by doing repetitions! I hope you enjoy his episode. If you would like to ask Spaska any questions or connect with her about this topic, she has kindly offered to share her email address. Spaska@rehobothbeachcc.com Spaska Ivanov Assistant General Manager Rehoboth Beach Country Club If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW> https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

    33 min
  4. #35: Michael Herd | Employer branding and EQ for leaders

    06/26/2024

    #35: Michael Herd | Employer branding and EQ for leaders

    Michael Herd, Head of International Search & Consulting, from Kopplin, Kuebler & Wallace joins me on this episode to discuss trends in Club management, hiring, AI, EQ, employer branding, and "The One Thing" approach to hiring. This is a wide-ranging conversation that touches on lots of aspects of the Club industry, hiring, future trends, and how employers can create a brand to make themselves the employer of choice. What creative strategies can be used to bring talented people into your teams? Listen to find out! I hope you enjoy his episode. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW> https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

    49 min
  5. #34: Richard Pennell | Following your dreams

    11/03/2023

    #34: Richard Pennell | Following your dreams

    Richard is one of my favourite people in the world. It is that simple. He has taken that big leap into following your dreams and passions, and also saying enough is enough in a job that was no longer fulfilling and nourishing, and that is inspirational. In this wide ranging conversation we dive into a myriad of topics from the joys of sabbaticals, meditation, writing, golf in general and much more. Our conversations tend to be tangential and that is one of the joys of spending time with Richard. Please enjoy this conversation and definitely also click the links below. His book is a wonderful read, as is his blog. They transport us back to being a child and reminds me of my passion for this game that has taken me on life's journey. Buy Richard's wonderful book by clicking here Subscribe to Richard's exquisite blog here If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW> https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

    49 min
  6. #33: Grace Rokela | Passion in marketing

    10/18/2023

    #33: Grace Rokela | Passion in marketing

    Today I am excited to be joined by Grace Rokela, the Marketing Director for Te Arai Links in New Zealand. In this conversation we dive into new member inductions, newsletters, the purpose of dress codes, social media, and much more. Please enjoy this conversation. This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW> https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

    34 min
  7. #28: Gregg Patterson | Researching 'RUDE'

    10/11/2023

    #28: Gregg Patterson | Researching 'RUDE'

    Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Welcome to the beginning of season 3 of the Modern Club Management Podcast. We start season 3 with the return of Gregg Patterson, this time we are discussing how to handle 'the rude'. If you're interested in learning about the different types of rude, how to handle/manage the rude, and how to help your team (and you) diffuse not only rude situations but also to see the funny side of it which is critical to our mental well-being when dealing with 'the rude'. To read Gregg's article on this subject which defines all of the different types of rude, then simply click here. Gregg is a favourite speaker within the club world and there's plenty of takeaways from this episode. Buckle up and get that notepad ready. This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.  The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW> https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

    35 min

  8. 10/04/2023

    #26: Emily Davidson | Making room for everybody

    Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Today I am speaking with Emily Davidson. Emily is the Participation and Inclusion Manager at Golf New Zealand, an organisation she has worked for since 2017. Her biggest career highlight to date was Golf NZ winning the NZ Sport and Recreation Award for Leadership in Diversity and Sport for 2022. Not being a golfer herself when she joined Golf NZ, Emily was able to bring a fresh perspective and ask the crucial disrupter questions against the doctrine of 'this is just the way we do it in golf'. This was a super interesting conversation which helped to broaden my thinking around some of the challenges facing different groups when it comes to golf. I had some great takeaways of simple things that can be done to improve the user friendliness of our website, clubhouse, and some longer time/bigger project ideas also. If you have any level of diversity within your membership then I recommend taking a listen. Thoughts and reflections Beginners having to wear full golfing attire can be a big barrier to entry. Cost is an obvious one but also imposter syndrome being created of the "all the gear, no idea" mentality and being embarrassed dressing like a golfer but not being able to play.Etiquette can come later when it's needed. Don't start off with all of these rules. It doesn't come across as welcoming to the sport.What can we do to change the image perception of golf?Why is a shirt with a collar automatically smart and a shirt without one not?Tradition and history of the game isn't a good enough reason for current dress codes, why? Because if it was, men would still be wearing plus fours and women long floaty dresses!Don't assume everyone knows where they need to go or report to when they arrive. This starts with the website. This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.  The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email david@suada.com and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW> https://shows.acast.com/the-modern-club-management-podcast Instagram: @edchapman1986 and @michaelherdkkw YouTube: The Modern Club Management Podcast LinkedIn: https://www.linkedin.com/company/the-modern-club-management-podcast/ Hosted on Acast. See acast.com/privacy for more information.

    50 min
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Trailer

About

Join us for wide-ranging conversations with guests from around the world as we approach every topic with Private Club management and leadership. Who are your hosts? Ed Chapman, CCM, PGA - a Club hospitality professional and current CEO of Royal Auckland & Grange Golf Club in New Zealand, who has worked in four countries on three continents over the past 20 years in Clubs. Michael Herd - one of the industry's leading recruiters, Head of International Search & Consulting for Kopplin Kuebler & Wallace, and Club aficionado who has placed some of the best managers at some of the most distinguished Clubs in the world. If you enjoy listening then please join your peers by subscribing through your favourite podcast listening app and leave a review to help others with similar interests find this show more easily. FOLLOW https://behindthegates.riverside.com/ LinkedIn: https://www.linkedin.com/company/behindthegatespodcast

Information

  • Creator
    Ed Chapman & Michael Herd
  • Years Active
    2022 - 2026
  • Episodes
    39
  • Rating
    Explicit
  • Copyright
    © 2026 Ed Chapman & Michael Herd
  • Show Website
    Behind the Gates

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