Behind the Ops

Christen Belcher
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Welcome to Behind the Ops is the podcast that takes you behind the scenes of how businesses really run and scale. Hosted by Christen Belcher, a seasoned leader with over 25 years of experience driving digital transformation and operational excellence, this show unpacks what truly fuels growth: the customer journey, the operating model, and the systems that connect strategy to execution. Each week, Christen sits down with operations leaders from across the U.S. for candid conversations about the dashboards, processes, and decision frameworks that power efficiency and long-term success. You’ll hear real stories, proven strategies, and practical insights - not theory - to help you build scalable, resilient, customer-centric businesses. Whether you’re an executive, operator, or builder, Behind the Ops is your go-to resource for transforming operational chaos into clarity and sustainable growth. 🗓 New episodes drop every Thursday at 8:00 AM ET. Because scaling shouldn’t feel like guesswork - welcome to the playbook for customer-centric growth.

  1. 1D AGO

    SE01 E19 The Hidden Problem in Mental Health Care | With Jacques Jospitre

    In this episode, Dr. Jacques Jospitre, psychiatrist and Co-Founder and CEO of SohoMD, shares how he built a modern mental health practice focused on delivering high-quality, affordable psychiatric care. Dr. Jospitre discusses his journey from physician and department director to entrepreneur and explains how SohoMD combines conventional psychiatry with integrative and functional medicine to address the root causes of mental health conditions. He also explores how data, clinical protocols, and decentralized team structures helped the company scale across multiple states while maintaining high standards of care. Looking ahead, Dr. Jospitre shares his vision for the future of healthcare, including the role of AI in improving patient outcomes, reducing administrative burden, and empowering providers to focus on patient care. This conversation offers valuable insights for healthcare leaders, entrepreneurs, and professionals interested in mental health innovation, healthcare operations, and the future of AI in medicine. We hope you enjoyed this episode of Behind the Ops! - Christen and the Behind the Ops Podcast team :) Connect with me:LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmartBehind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    34 min

  2. MAR 5

    SE01 E18 Scaling a Law Firm Nationwide | With Rob Levine

    In this episode, Rob Levine shares his inspiring journey from law enforcement to becoming a successful attorney and entrepreneur. He opens up about building and scaling multiple businesses, including his law firm and legal solutions companies, while creating a recognizable national brand. Rob dives deep into the importance of marketing, branding, and company culture in the legal industry. He discusses the operational challenges of managing remote teams and international offices, and how strategic systems and leadership play a key role in sustainable growth. He also shares his vision for the future including national expansion and integrating AI into legal services to improve efficiency and client experience. If you're an entrepreneur, law firm owner, startup founder, or business leader interested in scaling operations, brand positioning, or the future of AI in professional services, this episode delivers actionable insights We hope you enjoyed this episode of Behind the Ops! - Christen and the Behind the Ops Podcast team :) Connect with me:LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmartBehind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    34 min

  3. FEB 26

    SE01 E17 From Childhood Entrepreneur to Business Leader | With Allan Young

    In this conversation, Allan Young shares his entrepreneurial journey, starting from his childhood experiences to building successful businesses and franchises. He discusses the challenges and lessons learned in scaling operations, the importance of company culture, and the customer journey. Young emphasizes the need for innovation and adaptability in business, especially during rapid growth phases. He also offers valuable insights for aspiring entrepreneurs, highlighting the significance of passion, grit, and learning from failures. We hope you enjoyed this episode of Behind the Ops! - Christen and the Behind the Ops Podcast team :) Connect with me:LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmartBehind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    35 min

  4. FEB 19

    SE01 E16 From Service Values to Healthcare Leadership | With Bill Miller

    In this conversation, Bill Miller shares his journey from a Navy brat to a successful entrepreneur in the urgent care industry. He discusses the evolution of his business, emphasizing the importance of operationalizing the perfect patient experience, measuring customer satisfaction, and engaging employees. Bill reflects on the challenges of growth, the strategic decisions around capital investment, and the lessons learned throughout his journey. He highlights the significance of perseverance and adaptability in achieving business success. We hope you enjoyed this episode of Behind the Ops! - Christen and the Behind the Ops Podcast team :) Connect with me:LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmartBehind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    38 min

  5. FEB 12

    SE01 E15 Leading With Care: Medicine Meets Business | With Dr. Keith Helton

    In this conversation, Keith Helton shares his journey as a primary care physician and the evolution of his practice into a successful healthcare business. He discusses the importance of patient-centric care, innovative approaches to primary care, and the challenges of transitioning to a business model. Keith emphasizes the significance of building a strong team and culture, measuring success through patient satisfaction, and the lessons learned from operational challenges. He also highlights the importance of self-awareness in leadership and his future aspirations to continue making a difference in healthcare. We hope you enjoyed this episode of Behind the Ops! - Christen and the Behind the Ops Podcast team :) Connect with me:LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmartBehind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    30 min

  6. FEB 5

    SE01 E14 Mastering the Customer Journey in Business | With Ken Tracy

    In this conversation, Ken Tracy, Founder of Impacting Tomorrow shares his journey from a corporate career to founding a successful healthcare staffing company. He discusses the importance of strategic planning, understanding the customer journey, and the need for flexibility in business processes. Ken emphasizes the significance of hiring for soft skills, investing in training, and learning from mistakes. He also highlights the value of celebrating milestones and the transition to nonprofit work, offering key lessons for aspiring entrepreneurs. We hope you enjoyed this episode of Behind the Ops! - Christen and the Behind the Ops Podcast team :) Connect with me:LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmartBehind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    27 min

  7. JAN 29

    SE01 E13 Scaling GritHR: Insights from the CEO | With Shannon Anderson

    In this conversation, Shannon Anderson, founder and CEO of GritHR Solutions, shares her journey in the HR consulting industry, discussing the challenges and successes of scaling her business. She emphasizes the importance of establishing repeatable processes, understanding the customer journey, and effectively communicating with clients. Shannon also highlights the significance of hiring individuals with grit and coachability, as well as the need for operational changes and technology integration to support growth. She concludes with valuable advice for aspiring entrepreneurs, stressing that not all money is good money and that failure is a part of growth. We hope you enjoyed this episode of Behind the Ops! - Christen and the Behind the Ops Podcast team :) Connect with me:LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmartBehind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    33 min

  8. JAN 22

    SE01 E12 The Founder Journey Behind Success | With Akash Goel

    In this conversation, Akash Goel, co-founder and CEO of Atica, discusses his journey from a business analyst to leading a tech-driven hospitality company. He shares insights on operational efficiency, the importance of metrics for success, and the challenges of scaling a business. Akash emphasizes the need for a diverse team and a strong company culture, as well as the significance of celebrating successes and learning from failures. He concludes with advice for entrepreneurs on navigating different growth stages in their businesses. We hope you enjoyed this episode of Behind the Ops! - Christen and the Behind the Ops Podcast team :) Connect with me:LinkedIn - https://www.linkedin.com/in/christenldeeb/ Listen to Behind the Ops on these podcast platforms: Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897 Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops #behindtheops #operationspodcast #businessgrowth #scalingbusinesses #operationalexcellence #customerjourney #leadership #businessstrategy #digitaltransformation #processoptimization #efficiency #systemsthinking #businessops #growthmindset #execinsights #opsleaders #businesstransformation #scalesmartBehind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.

    33 min
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About

Welcome to Behind the Ops is the podcast that takes you behind the scenes of how businesses really run and scale. Hosted by Christen Belcher, a seasoned leader with over 25 years of experience driving digital transformation and operational excellence, this show unpacks what truly fuels growth: the customer journey, the operating model, and the systems that connect strategy to execution. Each week, Christen sits down with operations leaders from across the U.S. for candid conversations about the dashboards, processes, and decision frameworks that power efficiency and long-term success. You’ll hear real stories, proven strategies, and practical insights - not theory - to help you build scalable, resilient, customer-centric businesses. Whether you’re an executive, operator, or builder, Behind the Ops is your go-to resource for transforming operational chaos into clarity and sustainable growth. 🗓 New episodes drop every Thursday at 8:00 AM ET. Because scaling shouldn’t feel like guesswork - welcome to the playbook for customer-centric growth.

Information

  • Creator
    Christen Belcher
  • Years Active
    2025 - 2026
  • Episodes
    19
  • Rating
    Clean
  • Copyright
    © Christen Belcher