Better Debt

InDebted
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Better Debt

Hear the latest market insights and new perspectives that are shaping the future of debt collection, from speakers across the global credit and collections industry. Hosted by InDebted's CEO & Founder Josh Foreman, Better Debt helps you stay on top of:• Market and data informed insights that are shaping how consumers are engaging with their debt• How to leverage the most recent innovations and advancements• Ways to challenge the status quo, evaluate your collections strategy and truly measure success 

Episodes

  1. The future of collections in Canada

    JUN 19

    The future of collections in Canada

    How is the Canadian collections landscape evolving? And what can global creditors learn from it? In this episode of Better Debt, InDebted CEO Josh Foreman is joined by Kevin Pretty (Strategic Account Executive, Equifax Canada; President of RMA Canada) and Blair DeMarco-Wettlaufer (CEO, Kingston Data and Credit; Executive Director, RMA Canada) to explore the unique trends, challenges and opportunities in Canada’s collections sector. They discuss: Pressures facing collectors in 2025 — from economic volatility to consumer engagement and iOS 26 call screening The rise of digital-first collections strategies and what’s holding back adoption of AI How Canada’s unique regulatory and cultural environment differs from the US,  and why that matters The role of RMA Canada in helping members navigate regulation, professional development, and industry collaboration Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    59 min
  2. Prepare now or pay later: strategic collections investments in economic headwinds

    MAY 2

    Prepare now or pay later: strategic collections investments in economic headwinds

    "We're either getting on board with AI or getting left behind. When things start moving at such a dramatic growth curve, what other option do we have?" In this compelling discussion, industry veterans Adam Parks (Founder, Receivables Info) and Josh Foreman (CEO & Founder, InDebted) examine the critical strategic investments collection organisations must make to navigate the challenging economic landscape ahead — from AI adoption to digital communication strategies. Key takeaways include: AI's accelerating adoption: The percentage of collection companies exploring AI saw a 40% increase in just one year. Despite initial skepticism, 61% of companies now find AI to be a worthwhile investment, with that number rising to 75% for larger companies. The shift to customer-centric collections: How collections has transformed from a performance-driven operation to an e-commerce business focused on customer experience, with some leading organisations now measuring consumer repeat purchase likelihood based on the collections organisation they interact with Economic warning signs: Analysis of TransUnion's data showing alarming trends in credit originations and consumer payment behaviors that signal potential market disruption exceeding 2008 recession levels Strategic workforce solutions: Practical approaches to talent challenges when 88% of companies report hiring difficulties, including technology augmentation to do more with less Digital communication imperatives: Why the shift to mobile (some agencies seeing 90% mobile traffic) and self-service options (88% now using payment portals) are no longer optional, but essential for survival in the new collections landscapeWelcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    55 min
  3. Digital collections done right: hard truths & untapped opportunities

    MAR 3

    Digital collections done right: hard truths & untapped opportunities

    Why aren’t digital collections delivering the expected ROI for many organisations? In this candid discussion, industry veterans Scott Hamilton (CEO, ARM Tech Advisors), Kristyn Leffler (CPO, InDebted), and Josh Foreman (CEO & Founder, InDebted) share unfiltered insights about what actually works in modern collections technology. Drawing from decades of collective experience, our speakers explore: The data disconnect: Why poor data hygiene and lack of business context between creditors and collectors continues to undermine even the most promising digital initiativesMistakes to avoid: Common pitfalls that sink technology projects, from inadequate measurement to “side of desk” implementations that aren’t given proper resourcesThe customer journey perspective: Why successful digital strategies must consider the entire experience rather than just implementing isolated channelsFuture opportunities: How AI, sentiment analysis, and real-time data aggregation are creating opportunities for organisations willing to invest in a more sophisticated approachInvestment strategies that pay off: Why upfront analysis and proper integration are critical to digital success, and why patience and persistence are necessary to avoid abandoning initiatives prematurelyWelcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    41 min
  4. Collections in 2025: Opportunities for agencies, law firms and debt buyers

    FEB 7

    Collections in 2025: Opportunities for agencies, law firms and debt buyers

    Digital transformation is reshaping collections, and organisations across the industry are adapting to stay competitive. From debt buyers to law firms, and third-party agencies to fintech companies — everyone's asking the same questions: How do we modernise effectively? When should we do it ourselves versus outsource and partner? And how do we maintain compliance while improving the customer experience? In this insightful discussion, Mike Cassidy, COO of Velocity Portfolio Group, joins Josh Foreman, InDebted's CEO and Founder and Brad Bone, Managing Director (US) at InDebted, to explore: • How emerging technologies like AI could transform both consumer experience and operational efficiency — and why establishing clear guardrails will actually accelerate innovation by giving organisations the confidence to adopt these tools safely • Why education and understanding of new technologies is crucial before implementation, with real insights from industry leaders on what's working (and what isn't) • RMAI's crucial role in industry education and advocacy, with Michael Cassidy sharing his vision as candidate for the RMAI Board of Directors • Making the most of your data assets through strategic partnerships, and why trying to build everything in-house might be holding you back Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    44 min
  5. Transforming enterprise collections with InDebted and Receeve

    JAN 28

    Transforming enterprise collections with InDebted and Receeve

    What happens when a leading third-party collections partner joins forces with an enterprise-grade collections decisioning software provider ? Following InDebted’s recent acquisition of Receeve, this conversation explores how the two companies’ strengths complement each other to create something uniquely powerful in the collections space. InDebted CEO Josh Foreman and Receeve Founder Paul Jozefak discuss: Next-generation collections: Building an enterprise platform that automates and visualises the entire collections process, moving beyond simple communication tools AI and automation: Why both companies prioritised AI capabilities from day one, and how this shared vision will help drive stronger performance at lower cost Complementary capabilities: Uniting Receeve’s first-party collections software with InDebted’s proven digital collections expertise to serve clients across the entire collections lifecycle Enterprise innovation: How enterprise organisations can take quantum leaps ahead in modernising their collections through smart orchestration layers that work with existing infrastructure, not against it Future opportunities: The potential to expand into managed services, responding to growing market demand for flexible, hybrid collection solutionsWelcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    33 min
  6. US politics & regulation: what collection leaders need to prepare for 2025

    12/12/2024

    US politics & regulation: what collection leaders need to prepare for 2025

    Recent developments in politics and regulatory frameworks are creating new considerations for the US collections industry. From Trump's return to the presidency to New York City's new debt collection requirements, organisations face both challenges and opportunities. But what do these changes mean for consumer outcomes and operational innovation? In this timely discussion, InDebted's CEO and Founder Josh Foreman, and Chief Risk and Compliance Officer Laura White, share insights into: The power shift between federal and state regulators, and how this impacts collections strategy across different jurisdictions How new technologies could revolutionise consumer experiences — if regulations can keep pace with innovation Why well-intentioned consumer protection measures might actually be driving worse outcomes, and how to address this disconnect Critical lessons from markets where principle-based regulation is enabling better consumer outcomes and more innovative solutionsWelcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    30 min
  7. Innovating and diversifying your collections panel

    07/08/2024

    Innovating and diversifying your collections panel

    Implementing new and innovative collections solutions is a big leap for many organisations. But there’s no time like the present, and customer preferences are clear - digital, personalised solutions are here to stay. By diversifying your collections operation, you can improve your customer experience, minimise risk, and innovate your collections - all while maximising your recoveries to new heights. Learn from someone who’s done it all before, as Justin Parker from 2nd Order Solutions (previously, Upstart, SoFi, Synchrony and CitiBank) joins this episode of Better Debt to share how you can: Vendor selection: How to know when it’s the right time to partner with an external agency, screen potential partners for alignment to your values & business goals, or diversify your existing collections panel to bring fresh expertise and try new ways of engaging customersVendor management: How to drive performance through KPIs and healthy competition such as scorecard methodology for your collections partnersVendor strategy: How to implement a champion/challenger approach to put your existing suppliers to the test and compare digital and traditional channels Watch the live recording of the episode here.  #CollectionsPanel #Recoveries #BetterDebt Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better. Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    44 min
  8. Scalability & resilience: Setting your collections up for success with CPS230

    05/13/2024

    Scalability & resilience: Setting your collections up for success with CPS230

    Most banks are required to have a program in place to comply with APRA's updated CPS230 standards from July 2025. But what does this mean for collections departments? In this Better Debt episode, we explore how the need to scale with resilience applies to both in-house teams and external agencies. Join our host Josh Foreman (CEO & Founder, InDebted) alongside industry leaders David Malcolm (Risk Management Specialist, PwC Australia) and Poli Konstantinidis (Industry SME, Previously Experian & Latitude) to unpack: • The key themes of CPS230 and why it's relevant to collections • The customer experience and business benefits of scalability in operational resilience • How collections departments and external agencies can leverage technology to get ready for the new standards • Key market trends today, and their alignment with CPS230 Watch the live recording of the episode here.  #CPS230 #APRA #FinancialServices Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    44 min
  9. AI and Machine Learning Masterclass

    03/25/2024

    AI and Machine Learning Masterclass

    Where do you start with implementing AI in Financial Services? Get the download from industry experts Josh Foreman (CEO & Founder, InDebted), Mike Zhou (Chief Data Officer, InDebted), Jo Mikleus (AI Strategic Advisor & Non-Executive Director) and Duhita Khadepau (Senior Manager - Enterprise Data, Cuscal Limited) on: The differences, distinctions and applications of machine learning, data science and AI Aligning ML and AI strategy to your business goalsInnovating and de-risking within highly regulated environmentsWins and setbacks from implementing AI and machine learning - what has our panel learnt along the way?Watch the live recording of the episode here.  #AI #MachineLearning #AICollections Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    52 min
  10. Scaling a global collections function

    03/25/2024

    Scaling a global collections function

    Learn how scaling experts Klarna built their collections function from the ground-up to take their collections across continents. Live in 45 countries for over 150 million active customers, hear from Jan Hansson, their VP Collections to uncover: Lessons from building a collections function from the ground-upHow to scale collections across continents with different regulators, consumer preferences and multiple providersConsumer differences across regions and how to apply these insights into your multi-market operationsHow growing fintechs can sift through financial services providers to find a partner that meets your needs now, and in the futureWatch the live recording of the episode here.  #Klarna #Fintech #DebtCollection Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    47 min
  11. Supporting borrowers in a shifting economy

    03/25/2024

    Supporting borrowers in a shifting economy

    Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons, this episode explores: TransUnion’s trusted macroeconomic data, diving into key trends shaping the current climateWhat's happening in the unsecured credit market across product types, balances and delinquenciesWhat this all means for the customer experience creditors and collectors need to provide, when savings are low and households are stretchedand the question on everyone's minds - is a recession still coming, and if so, what market signals should you be keeping an eye on?Watch the live recording here. #USEconomy #USCollections #DebtCollection Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    46 min
  12. What's in store for AI and the collections industry?

    03/25/2024

    What's in store for AI and the collections industry?

    Discover the possibilities of AI and collections with Resurgent's Kristyn Leffler (VP, Digital Strategy & Operations), Josh Foreman (CEO & Founder, InDebted) and Tim Collins (General Counsel, InDebted).  Unpack:  The possibilities of AI in collections, from training to customer experience and even AI agents;How your business can adapt to these new technologies, and;We’ll explore the ethical and regulatory considerations of AI within the collections industry. Now, it’s more important than ever to understand how AI will transform collections as we know it. Watch the live recording of the episode here. #indebtedAI #betterdebt #indebted #debtcollection #ai Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.

    1 hr
  • 12 Episodes

About

Hear the latest market insights and new perspectives that are shaping the future of debt collection, from speakers across the global credit and collections industry. Hosted by InDebted's CEO & Founder Josh Foreman, Better Debt helps you stay on top of:• Market and data informed insights that are shaping how consumers are engaging with their debt• How to leverage the most recent innovations and advancements• Ways to challenge the status quo, evaluate your collections strategy and truly measure success 

Information

  • Creator
    InDebted
  • Years Active
    2024 - 2025
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © 2025 Better Debt
  • Show Website
    Better Debt

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