Beyond CX

Boxfusion Consulting
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Beyond CX is a podcast by Boxfusion Consulting that delves into technology insights and stories, in and beyond the world of Customer Experience (CX) with experts from across industry. The show is hosted by Andy Stevens, a CX evangelist with extensive experience in developing and implementing enterprise technologies for companies worldwide. The podcast is produced by Boxfusion Consulting, an award-winning CX consultancy that delivers game-changing experiences for Enterprises, using the latest technology innovations. Learn more: www.boxfusion.com

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  1. #04 - Caroline Carruthers: Unlocking the Value of Data

    2024. 11. 14.

    #04 - Caroline Carruthers: Unlocking the Value of Data

    In this episode, Caroline challenges the conventional wisdom that having more data automatically results in better outcomes. The discussion highlights the need for organizations to shift their focus from simply accumulating data to strategically using it to tackle specific challenges through cross-department collaboration. Caroline Carruthers is an award-winning data expert, author, and one of the first women to be Chief Data Officer in the UK. She has played a pivotal role in guiding numerous organisations towards becoming data-enabled enterprises. Visit out website: www.boxfusion.com

    7분
  2. #03 - Caroline Carruthers: AI with Purpose & the Boiling Frog

    2024. 10. 10.

    #03 - Caroline Carruthers: AI with Purpose & the Boiling Frog

    Caroline returns to Beyond CX Podcast to continue her discussion with Andy Stevens to discuss the impact of Generative AI on public perception. They dive into AI with purpose, its potential for enhancing accessibility, the importance of quick wins, and the fascinating ‘boiling frog’ analogy to tackle long-standing organisational issues for improvement. Caroline Carruthers is an award-winning data expert, author, and one of the first women to have held the role of Chief Data Officer in the UK. She has played a pivotal role in guiding numerous clients towards becoming data-enabled enterprises. To learn more about us visit: www.boxfusion.com

    12분
  3. #02 - Caroline Carruthers: Data Ethics in the Age of AI

    2024. 09. 12.

    #02 - Caroline Carruthers: Data Ethics in the Age of AI

    In this episode of Beyond CX, Andy Stevens talks to Data Evangelist Caroline Carruthers about ethical concerns surrounding Gen-AI. They discuss how organisations can address these concerns by establishing clear lines of accountability and fairness in their data governance framework and practices. Caroline Carruthers is an award-winning data expert, author, and one of the first women to hold the role of Chief Data Officer in the UK. She has played a pivotal role in guiding numerous organisations towards becoming data-enabled enterprises. To learn more, visit: www.boxfusion.com

    11분
  4. #01 - Jake Patterson: AI & Conversational Service

    2024. 08. 09.

    #01 - Jake Patterson: AI & Conversational Service

    In the first episode of Beyond CX, our host Andy Stevens interviews Jake Patterson to explore conversational service technologies like chatbots, Generative AI, and knowledge bases, and their usage in Enterprise. They delve into the hype surrounding gen-AI, innovative possibilities and the factors to consider when designing service experiences for internal and external users. Jake Patterson is a Principal Consultant and Conversational AI Lead at Boxfusion. To learn more about Boxfusion, visit: www.boxfusion.com

    10분
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소개

Beyond CX is a podcast by Boxfusion Consulting that delves into technology insights and stories, in and beyond the world of Customer Experience (CX) with experts from across industry. The show is hosted by Andy Stevens, a CX evangelist with extensive experience in developing and implementing enterprise technologies for companies worldwide. The podcast is produced by Boxfusion Consulting, an award-winning CX consultancy that delivers game-changing experiences for Enterprises, using the latest technology innovations. Learn more: www.boxfusion.com

정보

  • 제작진
    Boxfusion Consulting
  • 방송 연도
    2024년
  • 에피소드
    4
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    전체 연령 사용가
  • 저작권
    © Boxfusion Consulting
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    Beyond CX