Beyond the Algorithm Podcast

Alex Chich

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Deconstructing how winners decide on marketing.

7월 16일

Why Loyalty Won't Grow Your Brand - with Byron Sharp

In this episode of Beyond the Algorithm, Alex Chich sits down with Byron Sharp (Ehrenberg-Bass Institute, author of How Brands Grow) to unpack why brands actually grow: through availability, being easy to remember the moment someone buys and easy to buy, not through loyalty or retention. What we get into: - Why most lost sales were never a real competition, the buyer just never thought of you - Mental vs physical availability, and why both decide how much a brand is worth - Why loyalty and "delighting" customers barely move growth, and what does instead - The over-segmentation trap: why a growing brand steals from every segment - Why boring, consistent brands like Toyota quietly win - The Law of Small Numbers: why you shouldn't react to a few days of dashboard data - Distinctive brand assets: how a colour (think the McDonald's yellow) does the heavy lifting Chapters: 00:00 Intro: the sale you lose before you're ever considered 01:02 Who is Byron Sharp and the Ehrenberg-Bass Institute 03:04 Why you can't understand customers through empathy alone 04:41 The Law of Small Numbers, and why ad spend rarely shows up next week 10:51 Our real job: getting onto the consideration list 17:06 Reach is not optional: mental vs physical availability 18:18 Be everywhere: Amazon, apps, and even the discounters 28:23 The positioning myth: why brands steal from every segment 30:06 The narrow-avatar / "1,000 true fans" trap 40:58 Distinctive brand assets and memory structures 42:48 Does great branding really need a $100k budget? 46:08 How small companies can access world-class marketing science 48:00 Wrap-up Links from the episode: Ehrenberg-Bass Institute: https://marketingscience.info/ How Brands Grow: https://marketingscience.info/learn-with-us/books Byron Sharp on LinkedIn: https://www.linkedin.com/in/professorbyronsharp Beyond the Algorithm with Alex Chich. Deconstructing how winners decide on marketing. Real strategies, unfiltered conversations, and the systems behind scalable growth. https://uawc.agency/beyond-the-algorithm Subscribe for new episodes on YouTube, Spotify, and Apple. #marketing #ecommerce #branding #HowBrandsGrow #ByronSharp #EhrenbergBass #MarketingScience #MentalAvailability #DTC #podcast
7월 16일

Why Loyalty Won't Grow Your Brand - with Byron Sharp

In this episode of Beyond the Algorithm, Alex Chich sits down with Byron Sharp (Ehrenberg-Bass Institute, author of How Brands Grow) to unpack why brands actually grow: through availability, being easy to remember the moment someone buys and easy to buy, not through loyalty or retention. What we get into: - Why most lost sales were never a real competition, the buyer just never thought of you - Mental vs physical availability, and why both decide how much a brand is worth - Why loyalty and "delighting" customers barely move growth, and what does instead - The over-segmentation trap: why a growing brand steals from every segment - Why boring, consistent brands like Toyota quietly win - The Law of Small Numbers: why you shouldn't react to a few days of dashboard data - Distinctive brand assets: how a colour (think the McDonald's yellow) does the heavy lifting Chapters: 00:00 Intro: the sale you lose before you're ever considered 01:02 Who is Byron Sharp and the Ehrenberg-Bass Institute 03:04 Why you can't understand customers through empathy alone 04:41 The Law of Small Numbers, and why ad spend rarely shows up next week 10:51 Our real job: getting onto the consideration list 17:06 Reach is not optional: mental vs physical availability 18:18 Be everywhere: Amazon, apps, and even the discounters 28:23 The positioning myth: why brands steal from every segment 30:06 The narrow-avatar / "1,000 true fans" trap 40:58 Distinctive brand assets and memory structures 42:48 Does great branding really need a $100k budget? 46:08 How small companies can access world-class marketing science 48:00 Wrap-up Links from the episode: Ehrenberg-Bass Institute: https://marketingscience.info/ How Brands Grow: https://marketingscience.info/learn-with-us/books Byron Sharp on LinkedIn: https://www.linkedin.com/in/professorbyronsharp Beyond the Algorithm with Alex Chich. Deconstructing how winners decide on marketing. Real strategies, unfiltered conversations, and the systems behind scalable growth. https://uawc.agency/beyond-the-algorithm Subscribe for new episodes on YouTube, Spotify, and Apple. #marketing #ecommerce #branding #HowBrandsGrow #ByronSharp #EhrenbergBass #MarketingScience #MentalAvailability #DTC #podcast
7월 2일

The Real Reason Customers Buy: Emotional Targeting with Talia Wolf

Everyone has access to GA4. So why is everyone still stuck on the same conversion rate? In this episode, Alex Chi sits down with Talia Wolf - founder of GetUplift, author of "Emotional Targeting," and one of the most respected voices in conversion optimization - to unpack why the brands that win aren't the ones with the most data. They're the ones obsessed with the emotions behind every purchase. Talia explains why attribution matters less than ever, how to actually understand your customers (not just box them into a spreadsheet), and why your messaging — not your design or your button colors — is what makes you stand out. We also get into how small e-commerce brands with little traffic can outmaneuver the giants, why you should never let ChatGPT write your copy, and the 3-step framework Talia uses to 10x conversions. If you sell anything online, this one will change how you look at your website. CHAPTERS 00:00 Intro 00:35 Talia's mission & the "Emotional Targeting" book 02:13 Why you should worry less about tracking 05:57 How to actually research your customers (interviews, surveys, social listening) 09:00 Self-image vs. social image: the two biggest drivers of conversions 10:08 GA4 & Clarity tell you the "where" — not the "why" 12:10 Why "10 quick tests" listicles aren't enough anymore 13:17 Talia's favorite research method: social listening on Reddit 16:10 Can you run CRO with low traffic and no big data? 18:31 Messaging first, design second — and why 19:46 Should you use ChatGPT to write your copy? (Talia's hard no) 24:02 Brand consistency on AND off your website 28:07 The 223 emotional triggers — and the 2 that matter most 34:57 Talia's 3-step framework: research, emotional audit, meaningful tests 38:52 The truth about A/B tests: most of them fail 41:08 Can small brands really beat the giants? The economy of trust 43:51 Why a simple iPhone video builds more trust than a polished ad About Talia Wolf: Talia is the founder of GetUplift and author of "Emotional Targeting." She helps brands grow by optimizing their entire customer journey around emotion and psychology — backed by thousands of A/B tests. 📘 Get the book & learn more: https://www.taliawolf.com | https://getuplift.co 🔗 Connect with Talia on LinkedIn & Instagram ABOUT BEYOND the Algorithm team: Check more about us and our podcast on UAWC agency website
6월 11일

Are you making these email marketing mistakes?

Summary In this interview, Sergey, a team lead specializing in email marketing and AI projects, shares expert insights on optimizing Klaviyo accounts for e-commerce success. Discover key strategies for account audits, tracking, flows, and avoiding common pitfalls to maximize revenue and customer engagement. Key Topics Klaviyo account audit checklistTracking and attribution in KlaviyoOptimizing email flows and personalizationTakeaways Regularly audit your Klaviyo account focusing on attribution and tracking.Ensure flows are set up with correct triggers and filters to avoid missed opportunities.Use dynamic variables and personalization to increase email relevance.Monitor deliverability and integration health to prevent revenue loss.Guest NameSergey titles Mastering Klaviyo: 10 Essential Audit Tips for E-commerce SuccessThe Ultimate Guide to Klaviyo Flows and TrackingSound Bites "Klaviyo is a set it and forget it channel.""50-50 chance of successful A/B tests.""Use profile filters to prevent overlap."Chapters 00:00 Introduction to Email Marketing and Klaviyo 03:43 Understanding Klaviyo's Attributed Revenue 06:55 Importance of Tracking in Klaviyo 09:38 Auditing Klaviyo Accounts: Key Steps 13:57 Optimizing Pop-Ups for Email Sign-Ups 17:08 Effective Sign-Up Offers and Strategies 19:51 A/B Testing for Sign-Up Forms 22:26 Understanding Welcome Flows and Their Importance 35:16 Optimizing Abandonment Flows for Better Engagement 36:37 Distinguishing Between Abandoned Cart and Checkout 41:26 Monitoring Deliverability and Integration Issues
4월 12일

Stop Losing Money to Bad Customer Support

The conversation with Oleg Krasnov delves into the importance of customer support for businesses of all sizes, emphasizing the need for a customer-centric approach and the impact of support on customer retention. Oleg shares insights on hiring for support roles and the value of empathy in customer interactions. The conversation covers a wide range of topics, including the hiring process, the importance of values, and the role of AI in customer support. Oleg shares insights on the hiring process, the significance of motivation and values, and the use of values as a tool for culture-building. Additionally, he discusses the evolution of customer support and the challenges and opportunities presented by AI. Takeaways Customer support is a core capacity for any company, regardless of its size.The right talent and environment for support roles can lead to exceptional customer experiences and low attrition rates. Hiring ProcessValues as a ToolAI in Customer Support Chapters 00:00 Hiring for Support Roles and the Value of Empathy40:30 The Hiring Process: Skills and Motivation52:30 The Importance of Values in Hiring and Culture-Building01:21:02 AI in Customer Support: Challenges and Opportunities
4월 1일

Why Fake Scarcity is Killing Your Brand

Most brands do not lose trust in one big moment.They lose it one fake sale at a time.In this episode, I break down why real scarcity builds demand, while fake scarcity makes brands look cheap.You’ll see why Apple, Hermès and Supreme win with scarcity, and why constant discounts quietly damage trust, pricing power and growth.Comment with one way you could build real scarcity into your business.

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Deconstructing how winners decide on marketing.

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Alex Chich
방송 연도

2026년
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6
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© 2026 Alex Chich
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Beyond the Algorithm Podcast