15 episodes

Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. 
Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.
About Crawford
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Beyond the Claim Broadspire

    • Business
    • 5.0 • 30 Ratings

Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. 
Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.
About Crawford
Privacy Policy 

    How to Become a Claims Advocate at the Broker Level

    How to Become a Claims Advocate at the Broker Level

    As a broker, you place a mind-boggling breadth of coverage in a lot of different industries. It’s a vast universe perfectly suited to a lifelong learner who wants to shape the future of brokerage.

    Hear our conversation with Donna MacConnell, SVP, Managing Director, Claims at IMA Financial Group, Inc.:
    Donna’s nonlinear career trajectory from psychology to SVP
    The emerging theme of specialization in insurance
    Respect for expertise and a call for DEI in the field

    More information about Donna and today’s topics:
    LinkedIn Profile: https://www.linkedin.com/in/donna-macconnell-bab9967/
    Company Website: https://imacorp.com/

    Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or our website.

    Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player. 

    • 26 min
    Why Trucking Claims Are Seeing Record Payouts w/ Tom McLaughlin

    Why Trucking Claims Are Seeing Record Payouts w/ Tom McLaughlin

    Once, it was medicine that saw high volumes of claims, being seen as deep pockets.
    Now, it’s trucking.
    But like any other claim, with the proper preparation and mitigation, you can avoid the high payouts.
    So says today’s guest, Tom McLaughlin, Senior Dirertor of Risk Management and Claims at TFI International, who joins the show to cover the fast-paced world of trucking claims.
    Join us as we discuss:
    Why payouts are reaching record highs in the trucking industry
    Why transparency is the key to handling overzealous plaintiffs
    The future of trucking and risk in the industry 


    Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
    Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

    • 29 min
    TPA vs Corporate: How Do They Stack Up w/ Jaclyn Chapman

    TPA vs Corporate: How Do They Stack Up w/ Jaclyn Chapman

    A career can take you to many new and unexpected places.
    With a field as diverse as claims management, moving from one area to another can be daunting.
    But if you’re thinking of exploring other facets of the industry, it helps to know what other veteran adjusters have learned along their storied — though not necessarily linear — career paths.
    And today’s guest, Jaclyn Chapman, Senior Global Claims Manager at Primo Water Corporation and former med student, knows a little something about career transitions. She joined the show to share the insights she’s picked up along the way.
    Join us as we discuss:
    TPA vs corporate claims
    How the pandemic has affected workers’ comp
    Why the great resignation is forcing businesses to innovate their claim management    


    Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
    Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

    • 27 min
    Handling Claims in the Retail Space: What's Changed and What Needs to Change w/ Jenny Novoa

    Handling Claims in the Retail Space: What's Changed and What Needs to Change w/ Jenny Novoa

    Handling claims in retail throughout the COVID-19 pandemic has been a huge undertaking. But when you add cultural differences and differing laws into the mix, it can become very challenging very quickly.
    We speak with Jenny Novoa, Sr. Director of Risk Management & Safety, about how retail has changed — partly shifting online, the status of diversity in the workplace, and what to expect in 2022.
    Join us as we discuss:
    How responsibilities of risk managers have changed throughout the pandemic
    Understanding the dramatic decrease in claims & what to expect in 2022
    the importance of diversity & inclusion in companies  


    Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
    Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

    • 30 min
    What Companies Get Wrong About Return-to-Work w/ Darren Cartwright

    What Companies Get Wrong About Return-to-Work w/ Darren Cartwright

    When someone has an illness or an injury, we tend to tell them to take all the time they need… except when it’s a work-related injury.
    Then, most companies rush to get a modified work program in place — and this inconsistency can be a costly mistake.
    In today’s show, guest Darren Cartwright, Claims Consulting Practice Leader at Woodruff Sawyer, explains how companies can avoid this costly — and even illegal — mistake.
    Join us as we discuss:
    Why treating various disabilities differently is a huge error
    How companies can improve their leave-of-absence policies
    How to remove the silos between disability and workers’ compensation  


    Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
    Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

    • 27 min
    There’s No ‘Right Path’ to Claims w/ Simon Camaj

    There’s No ‘Right Path’ to Claims w/ Simon Camaj

    When it comes to a career in claims, you need to be a translator.
    You need to clearly articulate complex topics to people who may be unfamiliar — often during stressful times.
    And the only way that's possible is when you start with listening.
    For today’s guest, Simon Camaj, LAD and Voluntary Benefits National Practice Leader at Mercer, that comes naturally. Simon’s non-traditional career journey to claims has taught him the universal value of making sure one’s mission — no matter what the role — is never lost in translation.
    Join us as we discuss:
    The universal lessons Simon has learned across his storied career
    The power of empathy and communication in claims
    Why alignment is more important than technology   


    Need more claims strategy in your life? Check us out on Apple Podcasts, Spotify, or on our website.
    Listening on a desktop & can’t see the links? Just search for Beyond the Claim on your favorite podcast player.

    • 23 min

Customer Reviews

5.0 out of 5
30 Ratings

30 Ratings

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