Bits and Bytes by Byteworks

Matthew P. Scott and Joey Wenzler

A Broad array of topics in the technology space  Informative, relevant, and engaging. Without the self-serving narrative. We aim to share industry best practices, drive awareness, and discuss what thought leaders share. Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offers substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market.

  1. hace 1 día

    🎙️ Bits and Bytes: Rebooted 🚀

    In this rebooted episode, Adam and Joey announce a new direction for the Bits and Bytes podcast, featuring more focused topics and real stories, with support from producers Sepideh and Emma.  Join the discussion on generational shifts in technology from Walkman and Discman to iPod and iPhone, and how today's kids have grown up with AI.  Adam and Joey explore AI's rapid improvement, the risks of not knowing what's real, and growing cybersecurity concerns as AI breaks guardrails and bad actors exploit organizations.  The hosts also discuss using AI as a helpful draft without letting it replace human thinking, and describe building more human-sounding AI agents using imperfections like "um" and strategically using callers' names, along with other strategies.  They preview future episodes featuring some IT heavy hitters focused on peace of mind, leadership visibility, problem-solving, and lessons learned in business and enterprise networking. 00:00 Cold Open Banter 00:54 Podcast Reboot Plans 03:03 Aging and Gray Hair Talk 04:14 Tech Generations Walkman to iPhone 07:01 AI Gets Real and Risky 10:19 Sibling Stories and Middle Child Energy 14:03 Gold Panning Nuggets and AI Advice 15:43 How Companies Trial AI Agents 17:47 Making AI Sound Human 18:54 Humanlike Speech Tricks 19:46 Name Use Balance 20:53 Afterschool Agent Demo 22:48 Cheerleading Customers 24:27 MySpace Tangent 25:44 Meet The Producer 26:25 Spitball Future Guests 27:55 James Vision And Sleep 29:29 Networking Meets Leadership 31:45 Learning From Problems 33:48 Jeremiah Vs James 35:30 Stories And Asking Help 36:38 Reboot Wrap Up Visit us online at Byteworks.com and follow us on LinkedIn, Facebook, Instagram, X, and TikTok.

  2. 27 mar

    Bits and Bytes: Episode 21 - How Networks are bought, built, managed, and refreshed

    What if the world thought of networking as a utility?  In episode 21 of the Bits and Bites podcast, the hosts welcome guests Adam Kingery, SLED master and Xan Stevenson, Head of Partner Sales at Meter, to discuss how networking has evolved and why it’s being treated as a “fourth utility” that businesses can’t operate without.  They contrast traditional networking—complex bills of materials, large upfront CapEx, multi-vendor tools, licensing tiers, and unpredictable refresh cycles—with Meter’s vertically integrated, outcome-based approach that focuses on uptime, predictable costs, lifecycle management, and simpler procurement.  The conversation highlights challenges in public sector environments like K-12 growth, security camera expansion, bandwidth demands, redundancy, and staffing retirements. They also explore Meter Command, a proactive support and AI-driven interface designed to help manage, troubleshoot, and potentially automate network operations while allowing customers varying levels of control through co-management models. 00:00 Welcome and Guests 00:36 Why Networks Matter 02:22 How Networking Evolved 04:32 Zan’s Meraki to Meter 07:17 Public Sector Network Reality 08:11 BOM Complexity and Costs 09:56 Budgeting and Future Proofing 11:30 Meter Outcome Model 15:34 Co-Managed Operations 20:07 Proactive Support and Integration 22:48 Command and Autonomous Networks 26:11 Unified Network Visibility 26:39 User Experience Troubleshooting 27:30 Autonomy Without Job Loss 28:58 IT Talent Shift Ahead 33:49 Why Meter Is Different 34:39 Vertical Integration Benefits 36:47 Apple Style Subscription Analogy 39:36 All In Pricing Simplicity 43:49 Proving Scale and Credibility 45:35 Traditional Renewal Pain Points 50:07 Right Fit and Wrap Up

  3. 19/09/2025

    Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience

    In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience.  They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets.  The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment.  Tune in to learn how AI can streamline operations and enhance customer interactions across various industries. Have a question for the show? Email us: podcast@byteworks.com To a pitch-free podcast, Matt & Joey 00:00 Introduction and Episode Kickoff 00:25 Meet the Hosts and Guests 00:41 Discussing WebEx Agents 01:10 AI in Education: Real-World Applications 02:12 Evolution of Chatbots to AI Agents 02:53 Omnichannel Customer Experience 04:48 AI Agents in Schools: A Case Study 07:00 Benefits of AI Agents for Schools 09:39 AI Agents Enhancing Customer Service 17:56 Future of AI in Customer Experience 21:23 The Future of AI in Households 22:11 Revolutionizing School Districts with AI 22:59 Addressing IT Challenges with AI 23:29 Personal Experience with MFA Reset 25:43 AI in Customer Service and Contact Centers 32:47 Implementing AI Responsibly 36:03 Steps to Integrate AI in Your Business 40:40 Conclusion and Future Prospects

  4. 15/08/2025

    Bits and Bytes: Episode 19 - Built to Last: How Network Resilience Powers Innovation

    Discover how a resilient and dependable network is more than just uptime - it's about enabling innovation, agility, and speed. In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support. We welcome Jeff Monson, IT Director, Endpoint Clinical &  Michael Moir, Principal Engineer, Autodesk Thank you for subscribing to our channel on YouTube  (@byteworks01) Following us on LinkedIn @byteworks And checking out our site:  www.Byteworks.com Have a question for the show? Please email us: Podcast @ byteworks.com To a Pitch-Free Podcast, Matt & Joey Hosts of Bits and Bytes by Byteworks #techpodcasts #itinfrastructure #security #byteworks

  5. 03/07/2025

    Bits and Bytes: Episode 18 - IT Infrastructure in M&A - A Playbook for Due Diligence and Integration

    We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration.   Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy.  He has done this repeatedly.  He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations Have a question for us? Email the show  Podcast@byteworks.com  #mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology

  6. 04/04/2025

    Bits and Bytes: Episode 17 - IT in Healthcare - Steven McWilliams, CIO, Georgia Hospital Association

    #ittrends in #healthcare 🏥🥼 👩🏻‍⚕️ We explore the role technology plays in advancing patient care and serving the medical professionals who administer this care 👨🏻‍⚕️ - Technology's role in managing ongoing health (#wearables, #iot ) - #AI's development in assisting physicians (radiology scans, consultative note-taking) - Financial funding struggles in healthcare (especially in rural areas) to gain access to the best technologies - Sophistication of bad actors attempting to gain access to #h...

  7. 07/02/2025

    Bits and Bytes: Episode 16 - Managing Critical Incidents Seamlessly with Tom Willouby, Singlewire

    Every second counts during Active Shooter situations, weather emergencies, and other crises. Response is needed immediately, but oftentimes it's too late... We welcome Singlewire Regional Sales Manager, Tom Willoughby The importance of effective communication and the benefits of Informacast in streamlining emergency notifications and improving overall communication systems. • Revenue has been growing significantly, outperforming the market with double-digit growth. • Emer...

  8. 02/12/2024

    Bits and Bytes: Episode 15 - Securing Operational Technology: Tackling Today’s Critical OT Security Challenges with Brian Brammeier, CEO, Opscura

    Join hosts Joey and Matt as they dive into Operational Technology (OT) security, exploring the unique challenges and urgent need for solutions in protecting critical infrastructure and industrial environments. This episode features an industry expert who breaks down three key aspects of OT security: the biggest challenges, why it’s relevant right now, and how companies can stay secure amid evolving threats. With cyber risks on the rise and the convergence of IT and OT systems, this con...

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A Broad array of topics in the technology space  Informative, relevant, and engaging. Without the self-serving narrative. We aim to share industry best practices, drive awareness, and discuss what thought leaders share. Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offers substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market.

Información

  • Creador
    Matthew P. Scott and Joey Wenzler
  • Años de actividad
    2023 - 2026
  • Episodios
    22
  • Clasificación
    Apto
  • Copyright
    © 2026 Bits and Bytes by Byteworks
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    Bits and Bytes by Byteworks