Boosted

Boost Academy of Excellence
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Boosted transforms professionals into leaders through real workplace scenarios, modern etiquette, and communication strategies. Host Trina Boos, former recruitment CEO and Boost Academy of Excellence founder, reveals the unwritten rules of professional success nobody teaches you. From business dining disasters to generational communication gaps, get actionable insights to advance your career. Technical skills get you hired, but professional presence gets you promoted.

  1. "Where Are You From?" - The Question You're Not Supposed to Ask

    2 juil.

    "Where Are You From?" - The Question You're Not Supposed to Ask

    Have you ever asked someone "Where are you from?" and watched their face light up - or watched them quietly shut down? Have you ever wondered whether that question, asked with the best intentions, might still be doing harm? Or felt the discomfort of not knowing whether to ask at all? Boosted is the podcast that reveals the unwritten rules of professional success that nobody teaches you in school. Hosted by Trina Boos, founder of Boost Academy of Excellence, this show delivers actionable tips to build your professional presence and advance your career through real workplace scenarios and human stories. To kick off Season 2, Trina shares the most personal keynote of her career - delivered live to nearly 1,000 professionals at CIBC's International Professionals Network Signature Event. The topic? A single question that divides people almost perfectly down the middle. Asked well, it builds genuine connection. Asked poorly, it can make someone feel reduced to a category, othered, like they'll never quite belong. Trina was told by etiquette experts, DEI practitioners, and HR professionals alike: never ask it. And yet her own experience - as an immigrant from Trinidad who has lived across multiple countries and cultures - told a very different story. So she set out to explore the nuance most people skip past entirely. When does this question connect? When does it divide? And how do you navigate it with care, whether you're the one asking or the one being asked? In this episode, Trina walks through real stories from her own life - including her late father's extraordinary gift for human connection, a moment that went sideways and then beautifully right, and a colleague whose own answer to this question would require a whiteboard and forty minutes. She also introduces the GRACE Framework, her five-part practical guide for navigating one of the most powerful - and most complicated - questions in professional life. This episode is essential for anyone working on diverse teams, leaders looking to build genuine cultural connection at work, immigrants and international professionals who have lived this question their entire careers, and anyone who has ever wondered whether a simple question could mean so much more than it seems. New episodes every other Thursday. Subscribe and discover how intentional presence creates the career differentiator that sets you apart. Boosted is brought to you by Boost Academy of Excellence (boostacademyofexcellence.com). Music by: In the City

    14 min
  2. First Impressions at Work: What You Have Seven Seconds to Get Right

    18 juin

    First Impressions at Work: What You Have Seven Seconds to Get Right

    Have you ever watched someone walk into a room and instantly lose the room - before they said a single word? Or felt that quiet shift the moment someone checked their phone during introductions? Or wondered why a meeting that looked promising on paper fell flat before it even got started? First impressions are made in seven seconds. And most professionals have no idea what they're actually communicating in that time. Boosted is the podcast that reveals the unwritten rules of professional success that nobody teaches you in school. Hosted by Trina Boos, founder of Boost Academy of Excellence, this show delivers actionable tips to build your professional presence and advance your career through real workplace scenarios and human stories. In this episode, Trina breaks down what a first impression actually is, what it costs when it goes wrong, and the one element most professionals never think about - before they ever walk in the door. This episode is essential for anyone stepping into a high-stakes meeting, a new role, or a professional relationship they want to get right from the start. New episodes every other Thursday. Subscribe and discover how intentional presence creates the career differentiator that sets you apart. Boosted is brought to you by Boost Academy of Excellence (boostacademyofexcellence.com). Music by: In the City Special thanks to: Shahin Nezhad and Sina Sabouri (advisors)

    10 min
  3. Eye Contact at Work: What We're Getting Wrong

    4 juin

    Eye Contact at Work: What We're Getting Wrong

    Have you ever passed over a candidate because something felt "off" - only to realize you couldn't quite put your finger on what it was? Eye contact feels like one of the most instinctive signals we read in professional life. But most of us have never stopped to ask where that instinct actually comes from. Boosted is the podcast that reveals the unwritten rules of professional success that nobody teaches you in school. Hosted by Trina Boos, founder and CEO of Boost Academy of Excellence, this show delivers actionable tips to build your professional presence and advance your career through real workplace scenarios and human stories. In this episode, Trina shares what she discovered while researching eye contact for a workshop she was developing. Much of what is written about the topic comes from a North American lens. And once she saw that gap, she couldn't unsee it. There is so much more than meets the eye, and the professional standard most of us have been applying without question is costing people more than we realize. This episode is essential for hiring managers and HR professionals who want to examine what their evaluation standards are actually measuring, leaders who work with diverse teams and want to show up more effectively, and professionals who have ever received eye contact feedback and weren't sure what to do with it. New episodes every other Thursday. Subscribe and discover how intentional presence creates the career differentiator that sets you apart. Boosted is brought to you by Boost Academy of Excellence (boostacademyofexcellence.com). Music by: In the City Special thanks to: Shahin Nezhad and Sina Sabouri (advisors)

    12 min
  4. Why Gen Z Struggles with Phone Calls at Work

    21 mai

    Why Gen Z Struggles with Phone Calls at Work

    Have you ever watched a capable, motivated employee freeze the moment the phone rings? Or noticed a new hire trailing off into silence at the end of every call, leaving the customer wondering if the line dropped? Or felt that quiet frustration when someone your age hangs up without so much as a goodbye? Phone skills, real ones, are quietly disappearing from the modern workplace. And most of us haven't stopped to ask why. Boosted is the podcast that reveals the unwritten rules of professional success that nobody teaches you in school. Hosted by Trina Boos, founder of Boost Academy of Excellence, this show delivers actionable tips to build your professional presence and advance your career through real workplace scenarios and human stories. In this episode, Trina shares what she's hearing from employers across industries. A retail store owner who gave her team scripts, printed transcripts, and step-by-step notes, only to watch every call end in awkward silence. A 21-year-old in university administration who picks up the phone 50 to 100 times a day and is met with nothing but background noise. A 23-year-old banker who finds it jarring when callers her own age hang up mid-sentence without a word. These aren't one-off stories. They're a pattern, and Trina wanted to bring it to you directly. Here is the thing: this is not a motivation problem or a values problem. It's a practice gap, and once you understand exactly how it happened, the path forward becomes clear. The household landline was a training ground nobody appreciated until it was gone. Asynchronous communication replaced real-time conversation as the default. And now AI is adding a whole new layer of hesitation around picking up the phone at all. Trina breaks down why all of this happened, why it matters more than ever as automation takes over routine work, and the three practical approaches that actually build phone confidence, for individuals and teams alike. This episode is essential for managers who want to understand what's really behind the phone anxiety they're seeing on their teams, early-career professionals who want a communication edge that most of their peers simply don't have, and anyone who leads, hires, or trains in an industry where the phone still matters. New episodes every other Thursday. Subscribe and discover how intentional presence creates the career differentiator that sets you apart. Boosted is brought to you by Boost Academy of Excellence (boostacademyofexcellence.com). Music by: In the City Special thanks to: Shahin Nezhad and Sina Sabouri (advisors)

    13 min
  5. Professional Ghosting Is Damaging Your Reputation More Than You Realize

    7 mai

    Professional Ghosting Is Damaging Your Reputation More Than You Realize

    Have you ever sent a carefully crafted proposal, followed up with a warm message, then a phone call, then one more thoughtful note - and heard absolutely nothing back? Or reconnected with someone at a conference who seemed genuinely excited to work with you, only to be met with complete silence the moment you followed up? Professional ghosting is one of those behaviours that affects almost everyone in professional life, and yet it rarely gets examined with the honesty and nuance it deserves. Boosted is the podcast that reveals the unwritten rules of professional success that nobody teaches you in school. Hosted by Trina Boos, founder of Boost Academy of Excellence, this show delivers actionable tips to build your professional presence and advance your career through real workplace scenarios and human stories. In this episode, Trina shares the story of an HR leader who approached her at a conference with such enthusiasm she nearly dropped the business card being thrust into her hand. "We have to connect. This is exactly what my organization needs." Trina returned to her office energized, followed up warmly, and heard nothing. Weeks turned into months. It is a story most professionals will recognize immediately, and it is what prompted her to bring this topic to you directly. Here is the thing: most people who ghost significantly underestimate the ripple effect of their silence. The person on the other end is not just waiting for an answer. They are in limbo, replaying the conversation, unable to move forward. And a lot of professional ghosting comes down to one thing: nobody taught us how to deliver difficult news gracefully. Trina breaks down the real skill gap behind ghosting, shares simple phrases that make closing the loop easier than you think, and walks you through exactly what to do when you are the one being ghosted. This episode is essential for professionals who want to build a reputation for integrity and clear communication, leaders who set the tone for how their teams follow up with candidates and collaborators, or anyone who has ever felt the sting of being left without an answer. New episodes every other Thursday. Subscribe and discover how intentional presence creates the career differentiator that sets you apart. Boosted is brought to you by Boost Academy of Excellence (boostacademyofexcellence.com). Music by: In the City Special thanks to: Shahin Nezhad and Sina Sabouri (advisors)

    11 min
  6. The Meeting Transparency Rule Most Professionals Break (And How It's Costing Them)

    23 avr.

    The Meeting Transparency Rule Most Professionals Break (And How It's Costing Them)

    Have you ever joined what you thought was a casual networking call, only to find yourself suddenly facing a panel of executives you weren't expecting? Or reconnected with someone over coffee, only to realize later that the "friendly catch-up" was actually competitive intelligence gathering? Meeting transparency is one of those professional etiquette rules nobody explicitly teaches you, and yet breaking it can cost you relationships you spent years building. Boosted is the podcast that reveals the unwritten rules of professional success that nobody teaches you in school. Hosted by Trina Boos, founder of Boost Academy of Excellence, this show delivers actionable tips to build your professional presence and advance your career through real workplace scenarios and human stories. In this episode, Trina shares the story of a consultant who accepted what was described as a friendly networking call, only to be ambushed by three executives conducting an unpaid consulting session. No warning. No context. Just an immediate and irreversible erosion of trust. Trina experienced almost the exact same thing recently, and it is what prompted her to bring this topic to you directly. Here is the thing: these transparency violations rarely feel like a big deal to the person doing them. A last minute surprise guest. A social call disguised as a business meeting. A casual reconnection that turns out to be competitive intelligence gathering. But on the receiving end, the damage is instant. And word travels fast. Trina breaks down five practical principles for protecting your professional relationships, and shares exactly what to say if you ever find yourself on the receiving end of an ambush meeting. This episode is essential for professionals who want to build sustainable networks based on mutual respect, leaders setting the tone for how their team conducts meetings, or anyone who has ever felt misled by a meeting that turned out to be something entirely different. New episodes every other Thursday. Subscribe and discover how intentional presence creates the career differentiator that sets you apart. Boosted is brought to you by Boost Academy of Excellence (boostacademyofexcellence.com). Music by: In the City Special thanks to: Shahin Nezhad and Sina Sabouri (advisors)

    10 min
  7. Athletic Shorts at a Networking Event: What Professional Presence Really Means

    9 avr.

    Athletic Shorts at a Networking Event: What Professional Presence Really Means

    Have you ever sized someone up based on what they were wearing before they even opened their mouth? Or felt out of place at a professional event because your appearance didn't match the room? Professional presence is one of the most talked about career skills, and yet most people are only thinking about a fraction of what it actually means. Boosted is the podcast that reveals the unwritten rules of professional success that nobody teaches you in school. Hosted by Trina Boos, founder of Boost Academy of Excellence, this show delivers actionable tips to build your professional presence and advance your career through real workplace scenarios and human stories. In this episode, Trina shares a moment from a packed networking event where a man in athletic shorts, a fitted t-shirt, and running shoes was commanding the attention of an entire room full of suited professionals. Her first instinct was to question his choice. But as she watched people gravitate toward him, she realized he understood professional presence better than almost anyone else there. He turned out to be the owner of a successful chiropractic and physiotherapy clinic, and his appearance wasn't careless. It was completely intentional, perfectly aligned with his professional identity, and reinforcing his expertise before he said a single word. Here's the thing: most professionals think professional presence is about following a dress code. But it goes so much deeper than that. Trina breaks down the three pillars of professional image, appearance, words, and actions, and explains why all three need to align authentically with who you are and what you do. Research shows that professionals who cultivate their image consistently earn 20% more than their peers. And with so many companies calling people back to the office, presence now needs to translate across every setting, in person, on video calls, and at networking events. This episode is essential for professionals navigating the return to office, anyone who has ever felt unsure about how to show up authentically in professional settings, or leaders who want to build a reputation that opens doors before they even speak. New episodes every other Thursday. Subscribe and discover how intentional presence creates the career differentiator that sets you apart. Boosted is brought to you by Boost Academy of Excellence (boostacademyofexcellence.com). Music by: In the City Special thanks to: Shahin Nezhad and Sina Sabouri (advisors)

    12 min
  8. Are Blanket Device Bans Necessary in Meetings? (A Nuanced Approach to Device Etiquette)

    26 mars

    Are Blanket Device Bans Necessary in Meetings? (A Nuanced Approach to Device Etiquette)

    Have you ever checked your phone during a meeting and watched the speaker's energy completely shift? Or felt dismissed when someone glanced at their screen while you were presenting? As companies mandate returns to the office, they're confronting technology habits we developed during remote work - and some, like JP Morgan's Jamie Dimon, are responding with complete device bans. Boosted is the podcast that reveals the unwritten rules of professional success that nobody teaches you in school. Hosted by Trina Boos, founder of Boost Academy of Excellence, this show delivers actionable tips to build your professional presence and advance your career through real workplace scenarios and human stories. In this episode, Trina shares a moment she's still embarrassed about years later. During a strategy meeting, mid-presentation, she reached for her phone - just for a second, just to check one thing. When she looked up, she watched her employee's shoulders drop and her voice lose confidence. That split second communicated a message Trina never intended: "What's on my screen is more important than what you're saying." The impact was devastating, even though her intention was innocent. Here's the thing: Jamie Dimon's blanket ban on devices addresses a real problem - research shows we check our phones every 37 minutes, guaranteeing disruption in every meeting. But one-size-fits-all policies miss something crucial: context matters, and professional judgment matters even more. Trina shares the three-meeting framework she developed at her former recruitment agency, where device policies were intentionally different for status meetings (laptops open), strategy sessions (devices away), and team building (intentional tech use). She also reveals the simple equation that helps professionals navigate device etiquette regardless of company policy: Purpose + Expectations = Protocol. This episode is essential for professionals returning to in-person work, leaders setting team norms around technology, or anyone who wants to build a reputation as someone who shows up fully present - the kind of person who gets promoted. New episodes every other Thursday. Subscribe and discover how intentional presence creates the career differentiator that sets you apart. Boosted is brought to you by Boost Academy of Excellence (boostacademyofexcellence.com). Music by: In the City Special thanks to: Shahin Nezhad and Sina Sabouri (advisors)

    10 min
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À propos

Boosted transforms professionals into leaders through real workplace scenarios, modern etiquette, and communication strategies. Host Trina Boos, former recruitment CEO and Boost Academy of Excellence founder, reveals the unwritten rules of professional success nobody teaches you. From business dining disasters to generational communication gaps, get actionable insights to advance your career. Technical skills get you hired, but professional presence gets you promoted.

Informations

  • Création
    Boost Academy of Excellence
  • Années d’activité
    2025 - 2026
  • Épisodes
    20
  • Classification
    Tous publics
  • Copyright
    © Boost Academy of Excellence
  • Site web de l’émission
    Boosted

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