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Global Technology Solutions
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The ultimate tech talk podcast guided by our host, Jess Vigorito. We'll dive deep into the wide expanse of artificial intelligence and contact center technology. Follow along for weekly episodes! Sponsored by GTS. Find out more at www.globo-tek.com

Episodes

  1. The Dynamic Fusion of GTS and Zappix

    05/14/2024

    The Dynamic Fusion of GTS and Zappix

    Discover the ways that CX powerhouses GTS and Zappix can synergistically accelerate your customer experience delivery for customers, constituents, and patients. Through the alignment of artificial intelligence from GTS And visual IVR at Zappix, you can transform your business and deliver cutting-edge customer experience. Want to know more about how you can use the offerings from GTS and Zappix? Reach out to us at hello@globo-tek.com

    44 min
  2. Dealing with Responsible AI with Anant Mistry - Part 2

    04/04/2024

    Dealing with Responsible AI with Anant Mistry - Part 2

    The use of artificial intelligence is on the rise, leading to questions of ethics and responsible use around the globe. From cultural bias to egalitarian outlooks, artificial intelligence has the power to shape perspectives and enforce existing preconceptions. With technology like customer sentiment analysis that takes data-informed decisions to the next level, it's more important than ever to know our AI is responsible. So how can we protect against that? That's what our host Jess Vigorito and expert guest, Anant Mistry, detail in this in-depth discussion about responsible AI. Want to learn more about incorporating AI into your organization? Reach out to us today at hello@globo-tek.com or visit our website globo-tek.com. Find the full episode wherever you listen to your podcasts: Spotify, Apple Music, YouTube, Twitch, and our website.

    20 min
  3. Dealing with the Challenges of Responsible AI with GenAI with Anant Mistry - Part One

    03/13/2024

    Dealing with the Challenges of Responsible AI with GenAI with Anant Mistry - Part One

    Deep dive into the world of generative AI with our host Jess Vigorito and AI expert Anant Mistry. Together, they explore the nuances, biases, and power of the booming generative artificial intelligence applications within the US and around the world. Highlights include talking about hallucinations, gender biases, and effective ways of prompting. To learn more about artificial intelligence and customer experience, reach out to us at hello@globo-tek.com or visit our website at globo-tek.com.

    25 min
  4. Potential Applications of AGI in Transportation, Healthcare, and more with Dr. Atif Mohammad - Part Two

    02/02/2024

    Potential Applications of AGI in Transportation, Healthcare, and more with Dr. Atif Mohammad - Part Two

    In the second part of this episode, host Jess Vigorito and Dr. Atif Mohammad, Global Head of GenAI R&D CoE / Chief Data Officer / CISO at GTS, continue discussing the potential of artificial general intelligence. Learn more and continue to be inspired as you find out all that AGI has to offer! Interested in learning more? Reach out to us today at hello@globo-tek.com or visit our website at globo-tek.com

    29 min
  5. Potential Applications of AGI in Transportation, Healthcare, and more with Dr. Atif Mohammad - Part One

    01/04/2024

    Potential Applications of AGI in Transportation, Healthcare, and more with Dr. Atif Mohammad - Part One

    Have you ever wondered what the difference between AI and AGI is? In this episode, host Jess Vigorito and esteemed guest, Dr. Atif Mohammad, Global Head of GenAI R&D CoE / Chief Data Officer / CISO at GTS, prospect the various potential applications of developing artificial general intelligence. From healthcare to transportation, you'll look to the future with new ideas of how technology will change our lives. Interested in learning more? Reach out to us today at hello@globo-tek.com or visit our website at globo-tek.com

    24 min
  6. Leveraging AI to Accelerate and Refine Sales with Matt Doyon

    12/14/2023

    Leveraging AI to Accelerate and Refine Sales with Matt Doyon

    In this episode, Matt Doyon, CEO of Triple Session, breaks down the impacts and implications of artificial intelligence on sales. He effortlessly navigates the nuances of what it means for the modern day salesperson to leverage artificial intelligence to enhance their work. To learn more about using AI for your organization, reach out to us today at hello@globo-tek.com or visit our website www.globo-tek.com

    28 min
  7. Streamline the CX Journey with Amazon Lexbots, Part 2

    11/27/2023

    Streamline the CX Journey with Amazon Lexbots, Part 2

    In this second part of the second episode, Jess, Mike, and Carter further examine the ways that Amazon Lexbots can be used to streamline the customer experience journey. They discuss real world examples of integrating artificial intelligence and machine learning to elevate the customer experience and better address customer needs. To learn more about adopting Amazon Lexbots for your organization, reach out to us today at hello@globo-tek.com or read more on our website www.globo-tek.com

    23 min
  8. Streamlining CX with Amazon Lexbots - Mike Tacker and Carter Stickler, AWS Developers

    11/10/2023

    Streamlining CX with Amazon Lexbots - Mike Tacker and Carter Stickler, AWS Developers

    We've all experienced great customer support, but have you ever received that without contacting a human? In Episode 2, Part 1 of Bots & Bytes, we uncover the ins and outs of Amazon's Lexbots. A game changer for customer experience, you'll learn about their capabilities and limitations in delivering exceptional customer support and how they can help reduce routine interactions for agents. To learn more about our services, go to our website www.globo-tek.com or send us an email at hello@globo-tek.com

    27 min

  9. 10/27/2023

    How AI Can Improve Mental Health Outcomes with Dr. Atif Mohammad, Part 2

    In this part 2 of episode 1, Dr. Atif Mohammad further explains how AI can help improve mental health outcomes. Diving deep into the implications on technology on mental health, he enlightens us with new ideas and solutions to age old problems. To learn more about how AI could help your mental health institution, reach out to us at hello@globo-tek.com or check our our website globo-tek.com.

    27 min
  10. How AI Can Improve Mental Health Outcomes with Dr. Atif Mohammad, pt. 1

    10/04/2023

    How AI Can Improve Mental Health Outcomes with Dr. Atif Mohammad, pt. 1

    In this episode, our host Jess Vigorito opens up a dialogue with esteemed guest, Dr. Atif Farid Mohammad, about the intersection of AI and mental health. They explore topics ranging from anxiety and depression to substance abuse. Together, they dive deep into the ways that artificial intelligence and other technology can truly transform the patient-provider relationship and elevate care. To learn more about topics covered in this episode, reach out to us at www.globo-tek.com or email us at hello@globo-tek.com

    31 min
  • 10 Episodes

About

The ultimate tech talk podcast guided by our host, Jess Vigorito. We'll dive deep into the wide expanse of artificial intelligence and contact center technology. Follow along for weekly episodes! Sponsored by GTS. Find out more at www.globo-tek.com

Information

  • Creator
    Global Technology Solutions
  • Years Active
    2023 - 2024
  • Episodes
    10
  • Rating
    Clean
  • Copyright
    © Global Technology Solutions
  • Show Website
    Bots & Bytes