17 episodes

The BSCAI podcast series, Contracting Conversations, will present new ideas, solutions, and tips for contract cleaning and facility services. Each episode will interview a different business owner, entrepreneur, industry leader, or subject-matter expert on relevant topics and current events. Topics in this series will cover the industry’s pandemic response, as well as industry dynamics impacting contractors, customer insights, company culture, business growth, leadership, professional development, and many more.

We look forward to sharing these thoughts and insights with you!

BSCA‪I‬ BSCAI

    • Business
    • 5.0 • 9 Ratings

The BSCAI podcast series, Contracting Conversations, will present new ideas, solutions, and tips for contract cleaning and facility services. Each episode will interview a different business owner, entrepreneur, industry leader, or subject-matter expert on relevant topics and current events. Topics in this series will cover the industry’s pandemic response, as well as industry dynamics impacting contractors, customer insights, company culture, business growth, leadership, professional development, and many more.

We look forward to sharing these thoughts and insights with you!

    All in the Family: One BSC’s Journey Running a Family Business

    All in the Family: One BSC’s Journey Running a Family Business

    For Ryan Hendley, CBSE, IH Services Incorporated is more than just a job.

    The company was started by his father and mother in 1955. When he graduated high school, Hendley didn’t want to enter the family business. But after ten years of working as a teacher and a coach, Hendley knew it was time.

    BSCAI talked with Hendley about what it means to run a family business and what it’s like now that his son Chad is by his side.

    In this episode, you will hear:
    - How to build a family business from a small operation to a multi-regional outfit
    - How to be an effective leader
    - The importance of understanding all aspects of a business
    - Hendley’s advice for other family business owners

    • 30 min
    What Makes an Emerging Leader – A Conversation with Kathleen Bands

    What Makes an Emerging Leader – A Conversation with Kathleen Bands

    When it comes to leadership, Kathleen Bands knows a thing or two. Bands, who is the CEO of My Cleaning Service, was raised in the building service contract industry and watched as her grandfather—and then her parents—built their business from the ground up. Now at the helm, Bands says she’s bringing the company into the future.

    Bands recently was awarded the BSCAI 2020 Contracting Profits Emerging Leader Award, which recognizes individuals under the age of 40 who have made significant contributions in the industry. Bands said she is honored to receive the award. She sat down with Contracting Conversations to discuss her leadership style, working at a generational family business and how young women in the industry can assert themselves.

    In this episode, you will learn:
    - How young people—especially young women—can start showing their leadership skills now
    - Seizing leadership opportunities in small and large ways
    - The challenges of running a family business
    - Why modernizing is essential now more than ever

    • 30 min
    Stand Out with Social Media

    Stand Out with Social Media

    There’s no better way to advertise your business than through social media. While most of us have some experience using social media for personal reasons, many don’t realize the benefits social media can have for business accounts. 4M Building Solutions Director of Marketing Danielle Vidal-Johnson sat down with Contracting Conversations to discuss the importance of social media, and how anyone—even newbies—can get started. Hear her speak more on this topic at Contracting Success+, BSCAI’s first-ever virtual conference.

    In this episode, you will hear:
    - Determining what kind of social media presence you want
    - How to start developing a social media plan
    - Easy steps to start a social channel
    - What mistakes to avoid
    - Free tools that anyone can use

    • 23 min
    COVID-19 Disinfection and Safety Course Aims to Help Frontline Cleaners Be Prepared

    COVID-19 Disinfection and Safety Course Aims to Help Frontline Cleaners Be Prepared

    BSCAI recently launched its COVID-19 Disinfection and Safety Course, a comprehensive educational tool for frontline workers. From worker safety to disinfection techniques, this new program is designed to make frontline workers feel secure, safe and prepared to tackle COVID-19. Steve Ashkin, president of the Ashkin Group and one of the designers of the course, sat down with Contracting Conversations to discuss the course and why it is more important than ever.

    In this episode, you will hear:
    - Materials covered by the course
    - Why frontline cleaners need to be empowered now more than ever
    - How education can help not only your workers, but your customers as well
    - Why—and how—building service contractors should advocate for cleaning for health vs. cleaning for appearance

    • 38 min
    Leading Through Crisis—How Building Service Contractors Can Come Out of COVID-19 on Top

    Leading Through Crisis—How Building Service Contractors Can Come Out of COVID-19 on Top

    COVID-19 has upended the way we do everything: From the way we work and learn to how we interact with others, the pandemic has pushed many of us to the edge. For building service contractors, the stay-at-home orders have put a dent in business-as-usual. That’s why Troy Hazard—author, speaker and businessowner—wants to inspire you to rise above it.

    Hazard is a keynote speaker at Contracting Success+. We sat down with him to discuss what it means to lead through crisis. In this episode, you will hear:
    - Things businessowners can do right now to help weather the COVID-19 storm
    - Identifying opportunities amid crisis
    - Using past crises to understand what works and what doesn’t
    - Adjusting your attitude to lift up your business and your customers

    • 21 min
    The Hero Effect – Creating a Culture of Heroes at Every Level

    The Hero Effect – Creating a Culture of Heroes at Every Level

    What does it mean to be a hero? For some, it conjures images of superheroes. For Contracting Success+ Keynote Speaker Kevin Brown, you don’t need to have a cape or super human powers to be a hero. For business owners and leaders, a hero starts with the power of positivity. Leaders should rise to challenges, face them head-on, and work on being the best versions of themselves at home and in the office.

    In this episode, you will hear:
    - Understand how to bring out the hero in yourself
    - Facing problems head-on
    - Using positivity and optimism to move forward—but not be blind to problems
    - Acknowledging how a home-work balance impact your ability to lead

    • 35 min

Customer Reviews

5.0 out of 5
9 Ratings

9 Ratings

MJDB44 ,

Chef’s kiss

This is the janitorial podcast I have been waiting for! If you’re looking for quality information about how the pandemic is affecting cleaning contractors, you’ll be delighted by host Katie Jacobson and her skillful interviewing. Three thumbs up!

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