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From robotics to artificial intelligence (AI) and evolving ways to report out data/analytics, there’s no shortage of opportunities for building service contractors to embrace the latest in emerging technology solutions.
We spoke with Ryan Ferons (Pioneer) and Connor Haas (Merchants Building Maintenance) to better understand how contractors are thinking about technology for their frontline workers, as well as back-of-house operations.
Tune in as they share their perspective on where our industry is heading, what we must do to embrace disruptive trends, and a few points to help demystify the buzz behind AI, too. After all, not all that glitters is gold.

Connor Haas is a regional manager at Merchants Building Maintenance, where he oversees operations for hundreds of cleaning staff and numerous floor crews across multiple states. A third generation janitor, Connor has deep roots in the building maintenance industry, which have shaped an extensive understanding of the operational workflow and effective management skills.

Merchants Building Maintenance, a family owned and operated company since its founding in 1961, prides itself on its commitment to excellent service and self-performed work. Merchants is headquartered in Los Angeles, California, and operates out of 13 branch offices in nine Western states.

Ryan Ferons is a seasoned technologist and software engineer with over a decade of experience making cool stuff on the internet. Ferons’ career has been a remarkable journey through diverse industries ranging from background screening, aviation, energy, and most recently building services, where he's consistently delivered cutting-edge solutions.

As the director of software development at Pioneer, Ferons leads the charge in architecting and deploying transformative systems, such as Cora and CleanCode, revolutionizing operational efficiency.

With a passion for technology and an unwavering commitment to innovation, Ryan continues to spearhead progress and drive technological innovation that not only meets but anticipates industry needs. His expertise serves as a guiding force for teams seeking to innovate disruptive processes.
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What does good business disruption look like? What does it take to be a leader who embraces disruption? We sat down with Mike Maddock, entrepreneur, writer and speaker at the BSCAI Executive Management Conference, to get answers to these question and more.

In his session, Mike will focus on the questions leaders must ask themselves to grow and build a team that thrives even in the most difficult circumstances. Tune in for a preview and get tips for how to shake up the status quo within your own organization.
BSCAI’s Executive Management Conference takes place April 25-27 in Championsgate, Florida. Learn more about Mike’s session at the event online.
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Connect With BSCAI Online
bscai.org
bscai.org/exec
facebook.com/bscaipage
twitter.com/BSCAI
linkedin.com/company/building-service-contractors-association-international/

BSCAI enjoyed record turnout at the Contracting Success Conference in Las Vegas this past November. Tune in to hear feedback from attendees who took a break from the show floor to share perspective on the value the event offers, the benefits of BSCAI membership and more.

On this episode of Contracting Conversations, Terry Watson, Vice President of Sales with Tennant Co, and Cameron Waite, Founder and CEO of Real Life Robotics, discuss how robotics play a role in the cleaning industry, what innovations lay on the horizon, and how BSCs can learn to embrace emerging technologies in their day to day operations.

On this episode of Contracting Conversations, Brett Gilliland, CEO and Founder of Elite Entrepreneurs, discusses what inspired him to start his own company, as well as the tenets of what differentiates a good CEO from a great CEO.

On the inaugural episode of season 5, BSCAI speaks with Justin Forsett, CEO and Founder of Hustle Clean and 2023 Executive Management Conference speaker about how perseverance serves as the cornerstone of entrepreneurship and why taking failure in stride contributes to a business's longevity.