RevOps and Hops

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Patrick Campbell (Founder, CEO, ProfitWell) and Michael Klett (Co-Founder, CTO, Chargify) get together to demystify and deconstruct RevOps with insight from industry leaders who are pioneering the field. Join them on the RevOps mission as they float down the San Antonio River consuming craft beers and conducting exclusive interviews to lay the foundation for RevOps success.

에피소드

  1. RevOps and Tools with Mike Couch

    2020. 03. 17.

    RevOps and Tools with Mike Couch

    Key takeaways You need to find the right number of SaaS tools in the context of helping your customers Find the tool that fits the solution that you are going for, not the ego of the person buying it It’s ok to overspend, as long as people are using the tool the right way and it’s benefiting the customer, it will pay off  People do things differently but getting their buy-in and understanding where they are coming from will lead to better alignment and communication

    24분
  2. RevOps and Pricing

    2020. 03. 10.

    RevOps and Pricing

    Prioritization can sometimes lack when it comes to pricing but with 60 products, you have to prioritize  Understand what levers you’re going to pull with pricing, even if it’s one product The idea of a chief diplomat and bringing every delegate to the table when it comes to pricing - get buy in Value doesn’t go away, it just migrates

    23분
  3. RevOps and Sales/Customer Success

    2020. 03. 03.

    RevOps and Sales/Customer Success

    Key Takeaways Delighting the customer is what really leads to success (retention/expansion) Customer delight needs to be a company-wide culture phenomenon Each customer touch point you have should be a building conversation, not a repeat of the last Bring in customer success during the sale to avoid repetition and create clarity

    24분
  4. Measuring the Success of RevOps with Armando Biondi

    2020. 02. 25.

    Measuring the Success of RevOps with Armando Biondi

    Armando believes revenue growth is the most decisive measure of growth; however, there are important metrics to keep track of per stage of growth. You don’t have to reinvent the wheel. The functions are already there. (History shows us that, especially with the rise of RevOps.) Everything is going to change and break at different stages  Adapt if things break. KPIs will change over time and it’s not going to be perfect.

    23분
  5. Building a RevOps Function with Jason Reichl of GoNimbly

    2020. 02. 18.

    Building a RevOps Function with Jason Reichl of GoNimbly

    Topics we cover:  Generalists vs specialist. Both impactful in their own way, but having a generalist that can do it all, will help with RevOps. “Know what you don’t know.” Learn how to be nimble and do other things. Centralization—when you bring all your teams together, you lose the silo syndrome.  Beat your competitors through implementing operations to get ahead.

    29분
  6. The Rise of RevOps with Scott White

    2020. 02. 11.

    The Rise of RevOps with Scott White

    Topics covered in this episode Scott has a methodical approach to RevOps at Chargify.  Customer outcomes somewhat interchange with the idea of RevOps. Customer outcomes—the success your customers are having because your product is having an impact on their business, in turn, providing the revenue. Get your product and engineering team to buy into the importance of RevOps by showing them the impact their work has on the customer. Although sales, marketing, and customer success teams are hitting their goal, it doesn’t always mean the business is. Align each team with the same goals

    27분
  7. Demystifying RevOps

    2020. 02. 04.

    Demystifying RevOps

    Here's what we cover: RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title.  RevOps is one of the fastest growing job titles in the SaaS world. Businesses need permission to get out of their silos and enable revenue operations.  MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. You need a RevOps team or manager focused on revenue. They will help align teams and all the different metrics.

    17분
  8. Authenticity via personalization with Proof's Dave Rogenmoser

    2020. 01. 28.

    Authenticity via personalization with Proof's Dave Rogenmoser

    Welcome to the first episode of RevOps and Hops, a show that breaks down everything about Revenue Operations while enjoying some of the best hops around. Sit down with Chargify CTO Michael Klett and Patrick, as they unravel the mysteries of RevOps.In this episode they discuss the relationship between RevOps and marketing with Dave Rogenmoser, CEO of Proof, and how it’s not just marketing or sales anymore—it’s about helping. Some talking points below. (edited)  Being authentic with the customer hits home. It’s not marketing or sales anymore, it’s about helping. You can’t have a relationship without authenticity. Market past the conversion to keep those customers around longer and boost LTV. Someone who runs RevOps needs to care about every section of the flywheel.

    25분
  9. Introducing RevOps and Hops

    2020. 01. 27.

    Introducing RevOps and Hops

    RevOps and Hops

    23초

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Patrick Campbell (Founder, CEO, ProfitWell) and Michael Klett (Co-Founder, CTO, Chargify) get together to demystify and deconstruct RevOps with insight from industry leaders who are pioneering the field. Join them on the RevOps mission as they float down the San Antonio River consuming craft beers and conducting exclusive interviews to lay the foundation for RevOps success.

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    2020년
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