***Content Warning*** Before we begin, this episode contains discussion of mental health and suicide. If you're struggling, please reach out to the 988 Suicide and Crisis Lifeline by calling or texting 988. Some losses split your life into a before and an after, and this conversation is about what it actually looks like to keep living anyway. This week, I sit down with Cristie North, a longtime mortgage industry leader and founder of the Taylor Hagan Memorial Foundation, who lost her son, Taylor, to suicide in 2017. She speaks from nearly a decade of turning unimaginable pain into meaningful work at the intersection of grief, leadership, and healing. Together, we explore how prevention often begins with something much simpler and more human than people realize: creating spaces where people feel safe enough to be honest, vulnerable, and truly heard before their pain becomes isolation. We also talk about leadership in a way I think many people need right now, in a season when we're rethinking what good leadership even looks like. Cristie shares how losing Taylor changed the way she leads, teaching her that empathy, vulnerability, and connection are not "soft skills,” they are essential to trust, innovation, and lasting impact. One of the most meaningful parts of our conversation is around the idea of "collateral beauty," the unexpected depth, perspective, and compassion that can emerge through suffering without minimizing the loss itself. Key Takeaways: Prevention starts long before a crisis; it starts with the kind of presence you build every day. Results are the output, and the heart is what actually drives them. When a leader admits they’re not at their best, it doesn’t erode trust; it builds it. The goal isn’t to get over what you’re carrying, it’s to learn to carry it in a way that doesn’t break you. Being truly seen by people who understand your loss is what transforms grief. There’s a difference between being hopeful and being intentional about hope. One is passive, the other is a choice. Timestamps: 00:00 Introduction 01:37 Cristie’s story and the foundation 03:15 What prevention actually looks like 05:37 Leadership with heart 10:47 Supporting employees through grief 15:30 The role of vulnerability in leadership 18:30 What to do with the parts of life we never asked to carry 21:32 How to ask for help and find hope again 24:34 Collateral beauty in loss 28:07 Living your best life after loss 31:32 If you’re struggling, here are resources to help Resources Mentioned: Taylor Hagen Memorial Foundation NAMI (National Alliance on Mental Illness) American Foundation for Suicide Prevention All There Is Podcast by Anderson Cooper Companioning the Bereaved by Alan Wolfelt Option B by Sheryl Sandberg The Wisdom of the Bullfrog by Admiral William McCraven Turn the Ship Around by L. David Marquet Connect with Cristie: Taylor Hagen Memorial Foundation: https://thmemorialfoundation.org/ LinkedIn: https://www.linkedin.com/in/cristie-north-59a3419/ Connect with Me: LinkedIn: https://www.linkedin.com/in/tracyannclark08/ Instagram: https://www.instagram.com/buildingthinkers/ Blueprint for Thought: https://building-thinkers.kit.com/24cdc43dcf More About Building Thinkers: I'm your host, Tracy Clark, and this is where potential becomes reality through deliberate curiosity, reflection, practice, and play. The Building Thinkers podcast is based on the realization that there's exponential potential in the things we build. And so, in my little corner of the internet and podcasting land, I want to take my 12 favorite problems, these are my constant curiosities, and I want to go deeper. I want to build thinkers. This is a community of multi-potentialites who may be disoriented by all the possibilities of success we envision but haven't yet achieved. If any of that sounds like you, come listen in. Welcome to the Building Thinkers podcast.