Built, Not Bought: The Case for Developing Talent from Within

Talent development might not show up on a balance sheet—but without it, growth stops cold. In this fifth episode of our Dealer Competencies series, we’re diving deep into how top HVAC companies are building crews that stick, scale, and lead from within.

Hosts Joe Jones and Dave Chatmon sit down with Jeff Johnson of Arpi’s Industries, Richard Dorman of Rite Way Heating, Cooling and Plumbing, and Lennox leaders Sean Dinel and Paul Gallivan. These industry pros break down how they’ve turned revolving doors into waitlists by hiring fresh talent, creating clear career paths, and building the kind of team no one wants to leave.

From high school recruiting to leadership pipelines, and from toxic teams to talent magnets, this conversation is packed with real strategies to future-proof your workforce and become the shop where top talent wants to stay.

ON AIR is a Lennox Learning Solutions Production.