Built Not Bought - The Service Business Podcast

Brett Hevers
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Built, Not Bought is a podcast about what it really takes to run a service business. Hosted by Brett, who’s spent over 15 years in the cleaning and service industries, it’s straight talk about pricing, customer service, dealing with clients, and keeping things running without the stress. No hype, no overcomplicated business theories—just real experiences, lessons learned, and practical advice from someone who’s been there. If you own a service business or are thinking about starting one, this is for you. New episodes every Tuesday at 10 AM.

Episodes

  1. 04 - What It’s Like Running a Service Business (Part 1)

    MAR 24

    04 - What It’s Like Running a Service Business (Part 1)

    Running a service business is about long hours, mental load, admin chaos, and the kind of stress no one really talks about. In Part 1 of this episode, I talk about what it’s actually like running a business. From the pressure of being the one who does everything, to the reality of working through burnout, chasing money, and the constant thought loop that never switches off—even after hours. If you're thinking about starting a business or already in the thick of it, this might be for you. Got thoughts or your own story to share? Email me at brett@shinexgroup.com.au or head to www.shinexgroup.com.au for more info and resources.

    27 min
  2. 03 - Customer Service: The Skill That Will Make or Break Your Business

    MAR 17

    03 - Customer Service: The Skill That Will Make or Break Your Business

    Customer service isn’t just about being polite—it’s about making life easy for your customers and giving them a reason to come back. In this episode, I talk about what good customer service actually looks like, why it’s just as important as the quality of your work, and how small changes in the way you communicate can set you apart from the competition. I also share real stories about dealing with difficult customers, handling complaints, and the power of repeat business and word of mouth. Got a question or want to get involved? Visit www.shinexgroup.com.au or email me at brett@shinexgroup.com.au.

    24 min
  3. 02 - Pricing, Stop Undervaluing Yourself

    MAR 10

    02 - Pricing, Stop Undervaluing Yourself

    Too many service business owners set their prices too low, either because they think it’ll get them more work or they’re worried people won’t pay higher rates. In this episode, I talk about why undercharging is a mistake, how to price based on value instead of just time, and how to deal with customers who always want a discount. Got a question or something you want covered in a future episode? Let me know. Website: www.shinexgroup.com.au Email: brett@shinexgroup.com.au

    16 min
  4. 01 - Introduction

    MAR 10

    01 - Introduction

    In this first episode, I introduce myself, share my background in the service industry, and explain why I started this podcast. I talk about my journey from working in various service businesses to running a successful oven and BBQ cleaning business. I also cover what this podcast is about, who it’s for, and what you can expect from future episodes. This isn’t about complicated business theories or corporate strategies. It’s real talk about running a service business—pricing, customer service, dealing with clients, and making things work without burning yourself out. If you have a question or a topic you want covered, get in touch. Website: www.shinexgroup.com.au Email: brett@shinexgroup.com.au Music by SoulProdMusic

    16 min
  • 4 Episodes

About

Built, Not Bought is a podcast about what it really takes to run a service business. Hosted by Brett, who’s spent over 15 years in the cleaning and service industries, it’s straight talk about pricing, customer service, dealing with clients, and keeping things running without the stress. No hype, no overcomplicated business theories—just real experiences, lessons learned, and practical advice from someone who’s been there. If you own a service business or are thinking about starting one, this is for you. New episodes every Tuesday at 10 AM.

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