Business Without BS

Oury Clark

Your weekly dose of real-world business intelligence. No gurus, no fluff - just practical lessons from people who’ve built, scaled, failed, adapted, celebrated, and done it all again. We don’t admire success from afar - we dissect it, decode it, and deliver the lessons straight to you. Subscribe for weekly insights and free resources that strip away the jargon and deliver the real-world lessons you wish you'd got at business school.

  1. Most Firms Get Marketing Wrong, Here's Why - Mark Palmer

    1D AGO

    Most Firms Get Marketing Wrong, Here's Why - Mark Palmer

    Mark argues most SMEs fail at marketing because they misunderstand the customer, the market and the value they actually provide. About this episodeMark Palmer dismantles the modern marketing fog: founders often make stronger marketers than the marketers they hire, most values pages are fiction, and copying competitors is a reliable way to shrink margins. He argues marketing’s core job has not changed: understand the customer, understand the market, then build something worth buying. The conversation covers value propositions, brand positioning, why digital natives miss the bigger picture, how to hire a marketer, where partnerships create real leverage, and why some brands mutate beyond recognition. Practical, direct and grounded in real examples. About the guestMark Palmer is a brand consultant and best-selling author of The Work Smarter Guide to Marketing. He runs Maverick Planet, advising global brands and high-growth UK businesses on positioning and growth. He has shaped brands for Google, Vodafone, Lego, English Cricket and more. Key moments00:00 - Why Facebook profits from scam adverts00:54 - How marketing became fragmented and misunderstood03:55 - How to tell if someone actually understands marketing05:10 - Why founders often outperform hired marketers07:56 - The Unilever brand key and nine-question process09:59 - How Grey Goose changed the vodka market14:45 - Guinness Zero and the rise of low-alcohol positioning16:58 - Why company values drift and lose meaning19:01 - How large platforms get away with poor service22:57 - What startups must prove to investors27:26 - Why most marketers confuse tactics for strategy34:41 - The power and risk of brand partnerships44:53 - Five practical rules every founder should follow Mentioned in this episodeAirbnb - Example of redefining a market rather than competing narrowlyAperol Spritz - Used to explain category expansion and cultural trendsApple - Case study in consistent positioning and product-led brand buildingBBC - Referenced in discussion on value drift and public trustBen Grubbs - Ex-YouTube leader investing in creator-driven brandsBMW - Example of brand stretch, mutation and positioning disciplineBoeing - Used to illustrate gaps between stated values and behaviourBurberry - Case study on repositioning and over-extensionChannel 4 Paralympics - Example of exceptional brand-buildingDiageo - Later purchaser of Grey GooseGood Good Golf - Creator-led brand built from YouTubeGrey Goose - Demonstrates market reframing and super-premium creationGuinness / Guinness Zero - Example of using consumer trends to repositionHermes / Evri - Renaming after reputation issuesLego - Example of brand stretch from toys to entertainmentLondon Business School - Where Mark teaches foundersMac vs PC campaign - Classic Apple positioning exampleMeta / Facebook / Instagram - Discussion on fraud, values and regulationNatWest - Used to highlight poor customer experienceOpenAI - Values drift examplePimm’s - Seasonal brand trapped by narrow positioningQuickBooks - Clear value proposition caseSerious Fraud Office - Referenced in discussion on corruption patternsSmirnoff / Absolut - Vodka category comparisonsThames Water - Monopoly behaviour and brand issuesTicketmaster - Friction and reputation exampleVirgin Media - Values vs behaviour mismatch Find the guestLinkedIn: Website: Follow Business Without BSWebsite: https://withoutbs.com YouTube: https://youtube.com/@bwblondon Instagram: https://instagram.com/bwblondon X / Twitter: https://x.com/bwb_london LinkedIn: https://www.linkedin.com/company/business-without-bs Apple Podcasts: https://podcasts.apple.com/gb/podcast/business-without-bs/id1528844106 Spotify: https://open.spotify.com/show/6J1YMncmYCLODOKi8A0CFU 🎧 Business Without BS - straight talk from people who've actually built things.

    1h 17m
  2. 6D AGO

    How New UK Property Rules Hit Landlords and Renters - Jemma & Michael of Oury Clark

    Oury Clark partners lay out how new UK property rules reshape renting, leaseholds and development in 2026 and beyond. ### About this episode Three major UK property reforms land at once — renters’ rights, leasehold reform and commonhold — and Jemma and Michael from Oury Clark explain why these shifts change timelines, cashflow and asset planning for founders far more than headlines suggest. The tension: clearer protections for tenants and leaseholders versus increased friction and uncertainty for landlords and developers. They walk through how notice periods, court delays, marriage value abolition, 990‑year extensions, business rates and proposed rent review bans really operate in practice. Founders get a practical read on what to plan, what to expect and what to avoid. ### About the guest Jemma Hotter and Michael La Fuente are partners at Oury Clark, advising UK and international businesses on property, commercial and regulatory matters. They specialise in translating complex UK real estate rules into practical decisions for founders, investors and operators. ### Key moments - [00:00] — Why three reforms hit the UK property system at once. - [02:53] — How renters’ reform redistributes power between landlords and tenants. - [07:00] — Why four‑month notices and court delays reshape landlord cashflow. - [09:57] — New restrictions on discrimination, deposits and bidding wars. - [14:50] — Why yearly rent reviews may trigger annual increases, not stability. - [18:04] — Leasehold explained: value, mortgages and the 80‑year cliff. - [27:00] — How 990‑year extensions and scrapping marriage value change pricing. - [36:05] — Ground rent caps and who loses out when premiums disappear. - [43:01] — Commonhold: how it works, why it never took off and what changes next. - [52:00] — Business rates overhaul and what multipliers actually mean. - [59:02] — Commercial rent reviews and the push to end upwards‑only clauses. - [01:05:43] — Winners, losers and the unintended effects across the market. ### Mentioned in this episode - **Doomsday Book** — Historical reference when discussing 999‑year terms. - **Metro / Evening Standard** — Examples of media reporting on rental pressures. - **Valuation Office Agency** — Body calculating rateable values. ### Find the guest LinkedIn: https://www.linkedin.com/company/oury-clark ### Follow Business Without BS Website: https://withoutbs.com YouTube: https://youtube.com/@bwblondon Instagram: https://instagram.com/bwblondon X / Twitter: https://x.com/bwb_london LinkedIn: https://www.linkedin.com/company/business-without-bs Apple Podcasts: https://podcasts.apple.com/gb/podcast/business-without-bs/id1528844106 Spotify: https://open.spotify.com/show/6J1YMncmYCLODOKi8A0CFU 🎧 Business Without BS — straight talk from people who've actually built things.

    1h 12m
  3. Why your boss is the real AI threat - Dave Birss

    APR 29

    Why your boss is the real AI threat - Dave Birss

    Dave Birss says you won't be replaced by AI - you'll be replaced by a leader who's been told the wrong story about it. About this episodeDave Birss is back on Business Without BS - author of the Sensible AI Manifesto, co-founder of the Gen AI Academy, and a man who's taught a million-and-a-half people how to use AI without setting their business on fire. He walks Andy and Andrew through what he calls a "corporate poopocalypse" — what happens when you apply AI to a business that hasn't cleaned up its own mess. The episode covers the Sensible AI Manifesto's six points, the CREATE prompting framework, the three Cs for checking AI output, the adequacy trap, why judgment is the most undervalued skill of the next decade, and the practical playbook for rolling out AI across a team without sending the whole organisation into a panic. About the guestDave Birss co-founded the Gen AI Academy with Helena, where they run AI training across governments, the UN, and Fortune 500 companies. He wrote the Sensible AI Manifesto and GPT Junior, the kids' AI book and video course now in over 100 schools. Before all that he spent his career in advertising and creativity, which is where most of his frameworks come from. Key moments[02:46] The Roomba poopocalypse - why AI applied to a dysfunctional business spreads the mess, not the productivity.[05:46] Corporate barnacles - the institutional plaque costing every business 40% in fuel and speed.[08:04] Sensible AI Manifesto Point 1: use AI to augment skills, not to outsource tasks.[09:15] The two-list exercise: tasks that piss you off vs tasks you wish you could do more of. Only the second list is the real opportunity.[12:11] AI slap - 96% of leaders think AI raises productivity, 77% of staff feel buried by unrealistic expectations.[13:48] The adequacy trap - why AI users get stuck at "good enough" and never break through.[22:51] The other five Manifesto points: use data responsibly, support employees, assign AI leaders, keep learning, always add a human layer.[26:40] The CREATE prompting framework — Character, Request, Examples, Adjustments, Type, Extras.[37:59] The three Cs for checking AI output: Confirm, Check, Craft. Why most people skip the third one.[55:14] How business owners keep their thinking sharp: do the work on paper before you open the laptop.[1:01:03] What humans still beat AI at - conceptualisation, creative voice, and judgment. The judgment one matters most.[1:14:17] The line that pisses Dave off: "you won't be replaced by AI, you'll be replaced by someone using AI." His correction is sharper.[1:18:09] The three-stage AI value pyramid — cost cutting → skill amplification → unlocking what wasn't possible before. 80% of companies are stuck on stage one.[1:24:18] How to roll out AI across a team in an afternoon: align with business strategy, declare an AI amnesty, pave the desire lines. Mentioned in this episodeSensible AI Manifesto — Dave's six-point framework for applying AI without breaking your business. Currently being turned into a book.Gen AI Academy - the training company Dave co-founded with Helena, working with governments, the UN and Fortune 500s.GPT Junior - Dave's book and video course teaching kids how to use AI properly, currently in over 100 schools.Perplexity - Dave's preferred AI tool for fact-checking because it gives you the sources.Cal Newport - referenced for the long-form-reading argument and the case that children reading for pleasure is the strongest predictor of life outcomes.Range (David Epstein) - the case for generalists over hyper-specialists; Dave says the book describes him.Yann LeCun - recently left Meta over the limits of next-token prediction; arguing AI needs world models, not just language.Roomba poopocalypse - the family-and-the-dog metaphor that opens the episode and frames the whole thing.Marc Andreessen / lump of labour fallacy — the framing for why we systematically underestimate the new jobs that emerge from disruption.RAF desire lines - the Nissan-hut path-paving story; Dave's metaphor for letting staff show you how AI is already being used.Combinedly - the AI tool Andrew's firm is testing for client-sentiment analysis and email drafting. Find the guestLinkedIn: https://www.linkedin.com/in/davebirss/ Gen AI Academy: https://thegenaiacademy.com/ Follow Business Without BSWebsite: https://withoutbs.com YouTube: https://youtube.com/@bwblondon Instagram: https://instagram.com/bwblondon X / Twitter: https://x.com/bwb_london LinkedIn: https://www.linkedin.com/company/business-without-bs 🎧 Business Without BS — straight talk from people who've actually built things.

    1h 39m
  4. The Branding Mistake Costing You Customers — Matt Hunt

    APR 22

    The Branding Mistake Costing You Customers — Matt Hunt

    Matt Hunt built a 300-million-ball business without a co-packer and without betting on supermarket shelves to do the work for him. About this episodeMatt Hunt is 11 years into building The Protein Ball Company — 300 million balls sold, 14 export markets, 60,000 bags leaving Worthing every day. He's done it by manufacturing himself, hedging with private label and export, and — after Covid wiped out 80% of the business — rebuilding from the bottom up through gyms and coffee shops before going back to supermarkets. Andy gets Matt into the detail: why private label is a hedge not a compromise, what a category buyer actually charges you for shelf space, and the graveyard exercise that Leeds agency Robot Foods ran to strip his branding down to "Ballsy by nature." About the guestMatt Hunt co-founded The Protein Ball Company with his wife Hayley in 2014. He also built OLUVS — the first olives-in-a-bag brand, sold live on QVC and supplied into airline catering with Ryanair, easyJet, Delta and United — and The Great British Porridge Company, which went on Dragon's Den, got offers from all five Dragons, and walked away on contractual terms. He specialises in scaling natural-ingredient food brands without handing control to a co-packer. Key moments[02:46] The single decision that built a 300-million-ball business: manufacture it yourself, don't hand it to a co-packer.[07:04] "No one cares as much as you do" — why outsourcing production leaves your quality in someone else's hands.[14:08] Cash flow is king. Money on the water, 90-day US terms, and why a million in receivables can still put payroll at risk.[24:12] Building from the bottom up — gyms, coffee shops, office blocks (Cafe Nero, Nuffield, HSBC) before Tesco.[27:10] How a category manager kills a challenger brand — the Organic Meltdown vs Lindt story at Waitrose.[36:09] What a shopper decides in two seconds — colour, font, tone, not ingredient claims — and why the agency forced Matt to strip the front of pack.[37:00] The graveyard exercise — Robot Foods' pre-mortem where Matt had to write his brand's obituary, list what killed it, and work backwards to stop it dying.[39:55] Where "Ballsy by nature" came from — anger at the protein-bar category and pride in sourcing the best.[52:34] When to say no to a private-label deal: conflict of interest, bad margin, or it dilutes your own brand. Why it's still 50% of the business.[58:00] Plan A, Plan B, Plan C — why every ingredient now needs three sources, and olives are up 45% in a year.[1:14:00] First-hire advice: keep your day job until the side hustle overtakes it. Hiring an office and staff too early is how you kill the thing. Mentioned in this episodeRobot Foods — Leeds branding agency behind the "Ballsy by nature" rebrand and the graveyard exercise (a pre-mortem: imagine your brand has died, write its obituary, work out what killed it).OLUVS — Matt's earlier brand. First olives-in-a-bag. Supplied into airline catering with Delta, United, Ryanair, easyJet.The Great British Porridge Company — Matt's third brand. Went on Dragon's Den, got offers from all five Dragons, walked away on contractual terms.QVC — where OLUVS sold live; older demographic, urgency-driven, better than people admit.Whole Foods Market — US stockist, 600 stores, private-label arrangement.Cafe Nero, Flying Coffee Bean, Black Sheep Coffee, Nuffield, Virgin Active — the bottom-up placement strategy.Pets Corner — 150-store launch partner for the dog-treat line.Joe Wicks' "Killer Bar" — parody protein bar exposing category additives; tailwind for natural brands like Matt's.Perfect Ted, Trip Drinks — examples of brands that hit the shelf running with the right backing.Stephen Bartlett — cited as the right-person-in-the-right-place factor behind Perfect Ted's scale.Mr Beast — influencer chocolate bar, discussed as a cautionary tale on quality.GLP-1 / Ozempic — why bite-sized dense-nutrition snacks are a growing category. Find the guestLinkedIn: [paste Matt Hunt's LinkedIn URL here — not stored in the Episodes sheet yet] The Protein Ball Company: https://theproteinballco.com Follow Business Without BSWebsite: https://withoutbs.com YouTube: https://youtube.com/@bwblondon Instagram: https://instagram.com/bwblondon X / Twitter: https://x.com/bwb_london LinkedIn: https://www.linkedin.com/company/business-without-bs Apple Podcasts: https://podcasts.apple.com/gb/podcast/business-without-bs Spotify: https://open.spotify.com/show/business-without-bs 🎧 Business Without BS — straight talk from people who've actually built things.

    1h 18m
  5. The Real Impact of the Employment Rights Act

    MAR 31

    The Real Impact of the Employment Rights Act

    EP 413 - The UK’s new Employment Rights Act is being framed as a major step forward for workers. But what happens when stronger protections collide with the realities of hiring, risk, and running a business? In this episode, we sit down with leading employment lawyers to unpack the biggest changes: from the reduction in unfair dismissal thresholds to new restrictions on “fire and rehire,” and longer tribunal timelines. For large corporations, these shifts may be manageable. For SMEs - which create the majority of UK jobs - the implications could be far more significant. We explore the unintended consequences of well-meaning policy: Will businesses become more cautious about hiring? Does reducing flexibility increase risk? And could this ultimately impact job creation? This is a grounded, practical conversation about how employment law works in the real world and what both employers and employees need to understand as the rules change. Chapters: 00:00 New Rights - Big Risks 01:51 Meet Oury Clark's Employment Law Experts 02:07 Is It Good or Bad 03:15 Why This Act Exists 04:45 Top Changes Overview 05:03 Unfair Dismissal Cut 06:17 Tribunal Deadlines Extended 07:20 Sexual Harassment Duties 08:40 Fire and Rehire Ban 10:48 Redundancy Rules Tighten 12:21 Fair Work Agency Powers 13:23 April Changes Rundown 14:50 Unfair Dismissal Deep Dive 17:36 Hiring Gets Harder 19:44 Contracting and EOR Rise 28:34 Tribunals Backlog and ACAS 32:03 AI Fuels More Claims 36:59 Compensation Cap Removed 42:09 Any Upsides to Reform 44:25 Fire and Rehire Explained 45:12 Fire and Rehire Basics 46:04 Five Fair Dismissal Reasons 46:57 SOSR and Business Change 50:38 New Rules and Restricted Variations 53:23 Tribunals and Enforcement Delays 54:42 Performance Management Reality 56:47 Protected Conversations Explained 01:01:21 SSP Changes and Sickness Absence 01:05:20 Occupational Health and Return Plans 01:07:57 Sexual Harassment Duties Expand 01:14:51 Practical Steps Before April 01:19:14 Growth Concerns and Global Competition 01:24:29 Myths Rapid Fire 01:25:45 Final Thanks and Sign Off Follow us: Instagram TikTok Linkedin Twitter Facebook

    1h 26m

About

Your weekly dose of real-world business intelligence. No gurus, no fluff - just practical lessons from people who’ve built, scaled, failed, adapted, celebrated, and done it all again. We don’t admire success from afar - we dissect it, decode it, and deliver the lessons straight to you. Subscribe for weekly insights and free resources that strip away the jargon and deliver the real-world lessons you wish you'd got at business school.

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