CX RIOT RADIO

David Powers

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

  1. DEC 24

    The CX Riot Radio Christmas Special

    Merry Christmas, everyone! [Verse 1] Chestnuts roasting, phones on fire Caller says “I just need a quote” (liar) Hold music slaps like it’s 2003 “Your call is very important” — allegedly Coffee’s dead, patience thin CRM spinning like “log in again” Snow outside, chaos within Welcome to Christmas in the call center, friend [Pre-Chorus] We’ve got fake snow Fake cheer But the problems are very real this year [Chorus] All I want for Christmas Is a booked call Not a “just checking prices,” not a voicemail stall I don’t need cookies, I don’t need cheer I need dispatch open and a tech nearby here Deck the halls with AHT Fa-la-la-la-la, please don’t yell at me If your heat turns on by the end of the night You’re welcome. Merry Christmas. Click five stars. [Verse 2] “Can you come today?” “Yes, but let’s define ‘today.’” “Why is there a dispatch fee?” Because gas costs money and so do we Membership pitch? Tasteful, light Like eggnog with a little bite Not upselling joy, just keeping it real You want heat? Cool. Here’s the deal. [Pre-Chorus] No carolers No sleigh Just someone saying “We can be there today” [Chorus] All I want for Christmas Is a booked call A real decision, not a maybe-text-fall I don’t need silence, I don’t need peace I need a customer who’s ready to proceed Deck the halls with QA notes Fa-la-la-la-la, please don’t quote Yelp If your water’s hot and your pipes don’t fight You’re welcome. Merry Christmas. Good night. [Bridge (Spoken, deadpan)] This is not a Hallmark movie. This is a strip mall. At 7:43 PM. With a frozen sewer line. And yes We can still help you. Breakdown Empathy’s not “I understand” It’s “I’ve got this, here’s the plan” No script angels, no soft glow Just competence with a festive bow [Final Chorus (Bigger, Dumber, Louder)] All I want for Christmas Is a booked call A clean address and a yes-that’s-all No ghosting, no “I’ll call you back” It’s Christmas Eve, we both know that’s cap So light the tree, pour the wine We’ll keep the phones alive If your house survives the night Thank a CSR Who skipped delight [Outro] Phones go quiet. Queue hits zero. Someone microwaves leftover ham. Another Christmas saved By people you’ll never see. Here's the LinkTree: https://linktr.ee/caffcx

    7 min

About

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.