CX RIOT RADIO

David Powers
  • 5.0 (1)
  • MARKETING
CX RIOT RADIO

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

  1. 1 DAY AGO

    Merry Christmas From CX Riot Radio

    Happy Holidays!! --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    2 min

  2. DEC 18

    THE TERROR OF THE DISENGAGED

    Let's talk about disengaged employees, and employee experience as a whole, shall we? Get my books here: https://caffcx.blogspot.com/p/cx-riot-radio-books.html?sc=1734299613164#c2961070775492899015 Buy my merch here: https://cx-riot-radio.printify.me/products Here's my linktree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    18 min

  3. DEC 11

    Call Center Leadership

    Sorry about my voice, I have a slight cold. But let's talk about leadership anyway, specifically call center leadership. The good, the bad, and the ugly. Enjoy! --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 min

  4. DEC 4

    automating societal decay

    Are we heading towards an abyss of shadow, decay, and void of our own creation? Are we striving to make life worse for people? Maybe. --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    21 min

  5. NOV 27

    brown friday

    The day after Thanksgiving is the busiest day for plumbing companies, and this year they NEED it. https://cx-riot-radio.printify.me/products --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 min

  6. NOV 20

    better or bitter?

    After life punches you in the face with a break up, a job loss, or even just a bad call with a jerk customer, will you use it to become better, or will you allow it to make you bitter and jaded? The choice is yours. But one choice is... better... MERCH: https://cx-riot-radio.printify.me/products --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    12 min

  7. NOV 13

    Saving QA From It's Own Hubris

    A lot of the time, QA is a boring binary mess that doesn't show the whole picture. AI QA Scoring that only goes off of transcripts is even worse. A call may check off all the boxes, but does that make it a good call? No. Buy my stuff. Merch: https://cx-riot-radio.printify.me/products LinkTree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 min

  8. NOV 6

    Track. Test. Act. (Classic)

    What one person can do, any person can do. You just need to plan, practice, and take action. So, track, test, act. And rinse and repeat. 💥 Intro Song: "Sacred Worlds" by Blind Guardian (used without permission) Hat: Relentless Betrayal: Burn the Ships Hoodie: Amazon Basics Watch: Galaxy 3 (I... think...) Coffee Cup: Free Starbucks Red Plastic Cup Coffee Cup Sleeve: Old Starbucks sleeve from a coffee I bought like a week or two ago. Coffee: 1 medium break room coffee, 1 small break room coffee. Room: Conference Room. Mood: Caffeinated. Temperature: Low 70's. Current Nootropic Stack: Caffeine, L-Theanine, B-Complex, D, C, Bacopa, Ashwagandha, Gingko Biloba, ALA, Citicoline, DMAE, Lion's Mane, Chaga, MCT Does anyone read this? If you do, type "tta" in the comments. Self Promotion: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    14 min
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Trailer

About

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

Information

  • Creator
    David Powers
  • Years Active
    2021 - 2024
  • Episodes
    225
  • Rating
    Clean
  • Copyright
    © David Powers
  • Show Website
    CX RIOT RADIO

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