CX RIOT RADIO

David Powers
  • 5.0 (1)
  • MARKETING
CX RIOT RADIO

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

  1. 1 DAY AGO

    Saving QA From It's Own Hubris

    A lot of the time, QA is a boring binary mess that doesn't show the whole picture. AI QA Scoring that only goes off of transcripts is even worse. A call may check off all the boxes, but does that make it a good call? No. Buy my stuff. Merch: https://cx-riot-radio.printify.me/products LinkTree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    20 min

  2. NOV 6

    Track. Test. Act. (Classic)

    What one person can do, any person can do. You just need to plan, practice, and take action. So, track, test, act. And rinse and repeat. 💥 Intro Song: "Sacred Worlds" by Blind Guardian (used without permission) Hat: Relentless Betrayal: Burn the Ships Hoodie: Amazon Basics Watch: Galaxy 3 (I... think...) Coffee Cup: Free Starbucks Red Plastic Cup Coffee Cup Sleeve: Old Starbucks sleeve from a coffee I bought like a week or two ago. Coffee: 1 medium break room coffee, 1 small break room coffee. Room: Conference Room. Mood: Caffeinated. Temperature: Low 70's. Current Nootropic Stack: Caffeine, L-Theanine, B-Complex, D, C, Bacopa, Ashwagandha, Gingko Biloba, ALA, Citicoline, DMAE, Lion's Mane, Chaga, MCT Does anyone read this? If you do, type "tta" in the comments. Self Promotion: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    14 min

  3. OCT 30 · BONUS

    LAA (Listen. Acknowledge. Act.)

    Balancing Empathy and Efficiency is the name of the game. LinkTree: https://linktr.ee/caffcx Merch Store: https://cx-riot-radio.printify.me/products/1 --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    21 min

  4. OCT 23

    chase the damn leads

    Welcome to a Very Special After School Episode of CX Riot Radio, where we discuss why and how leads have changed in the last year. Gone are the plethora, the over-abundance, the torrent is drying up, and my friends, we have to go hunting again. But that's okay. It's simple. Yeah, it's hard to do, but that doesn't mean it's not simple. You just have to accept the paradigm shift. Merch Store: https://cx-riot-radio.printify.me/products/1 LinkTree: https://linktr.ee/caffcx --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    25 min

  5. OCT 16

    Customer Service Week 2024

    All 5 Videos from this years CSW... now in AUDIO FORM. Yessah. LinkTree: https://linktr.ee/caffcx OTTER: https://a.co/d/21ngqwO My Ko-fi Page (Sadly Neglected): https://ko-fi.com/caffeinatedcx This might be the longest episode yet, technically. But it's NOT because this is just 5 videos strung together because I ran out of time (overslept) and couldn't record new content. I'm sorry. I still love you. --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    1h 15m

  6. OCT 9

    Tips For Outsourcing

    Save costs without sacrificing your CX, your revenue, or your reputation with these tips. Please Note: ONLY if you have to. --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    22 min

  7. OCT 2

    Decentralized Locations

    Flexibility makes business sense. Not putting all of your eggs in one basket is an incredibly realistic and necessary tactic. Yeah, cool, you want all of your people in one office. Squeezed together like sardines, all breathing the same air, all getting the same virus, all smelling whatever fish that Greg just nuked in the microwave. Screw you, Greg. But... what happens when the power goes out? What happens when the internet goes out? And it's out for HOURS? What do you do then? Well... if you operated Decentralized Locations, it wouldn't even be a factor. The company wouldn't have to shut down. The business could keep going. Productivity wouldn't be wasted. But, oh no. You had to have everybody be in one place because of 'collaboration', even though you damn well know it's really to justify paying corporate rent. Eh, it is what it is. --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    15 min

  8. SEP 25

    RISE OF THE HUMAN CHATBOT

    Part 3 of the Botification of the Human Customer Service Agent Series. Yeah. Buy my books and stuff. --- Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

    9 min
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Trailer

About

Let's face it, the customer experience in [current year] is just getting worse and worse. Customer Expectations keep rising, and companies keep failing. It's going to take more than a cup of coffee to wake people up. It's going to take a Riot. Support this podcast: https://podcasters.spotify.com/pod/show/caffeinatedcx/support

Information

  • Creator
    David Powers
  • Years Active
    2021 - 2024
  • Episodes
    219
  • Rating
    Clean
  • Copyright
    © David Powers
  • Show Website
    CX RIOT RADIO

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