Call Center BS isn’t just for the call center industry. The content you will hear applies to anyone and everyone looking to make sales…eCommerce, affiliates, sales organizations, inside sales representatives, outside sales reps, etc…focusing on Entrepreneurship, Mindset, Marketing, Accountability, Personal Development and of course, Ball Busting (Jersey Style), with a “Call Center” twist to it.
High Expectations, Implementing EOS, Don’t Go To College
Bryan joins Anthony from the West Coast apartment in this week’s episode. The business is growing fast and will do over 200k in April just 9 months into the new business. They discussed implementing the Entrepreneurial Operating System to run their business more efficiently, as well as other BS. Enjoy the show!
Operation “Brace Yourself”, Mentor Mike, My Finger Hurts
It’s been 2 weeks since the last show, Kevin joins Anthony in the NJ office. The FEDS just took had a huge take down called “Operation Brace Yourself”. Their Call Center business is growing rapidly and Anthony has a problem with an infected finger.
Dealing With A Violent Employee, Making Smart Decisions For Company Growth
Patrick joined Anthony from the Anaheim office. The company is at a pivotal point of growth and there are some decisions that need to be made. There was a bizarre incident with a violent employee who threatened other reps and management.
Be Aggressive, 75 Day Challenge, Cheating Vegas, Bitcoin
In this episode, Anthony and Kevin talk about stepping up the call center and being aggressive. Anthony issues Kevin the 75 day challenge. Kevin thinks he can cheat Vegas without getting beat up. Is it time to buy Bitcoin?
Call Center BS Theater Edition: Are You In A Bitchy Mood?
In this episode, my guests were performers Jason Compton and Annie Jay who are producing a Call Center play called Dog Collar, about job interviews and the people who inflict them. It’s a very funny concept about ridiculous Call Center surveys like “Bitch Caller”, surveying people who are in a bitchy mood lol. Dog Collar…
LeadsCon Recap, Disgruntled Sales Reps, Artificial Intelligence, Reverse Hibachi
Bryan and Anthony return from LeadsCon in Vegas. The guys share their experience from the event. Bryan discusses a few issues at the office in Anaheim regarding data and handling a disgruntled employee. They test out a new AI company with a live call….Anthony blows up about Hibachi and provides a solution to the problem.
From Garfield to Greatness
I’ve digested so much from these 2, and look forward to watching their journey. Full disclosure - I’ve met Anthony, and in addition to being sharp, smart, motivated, and a 100 mph, he’s simply a great human being. Kevin is like that old EF Hutton commercial. When he speaks, everyone is listening. It’s easy to become complacent and lazy, and just rely on the Day J, but if you want to get your side hustle and especially your mindset right, just listen to these guys for a spell. You’ll reset your financial thermostat, and tamper your excuses. I don’t care if these guys are crushing call centers or selling pretzels on the corner, I’ll be listening. It’s going to be fun to watch these guys from the sidelines as they write the next chapter in their book of life. Carpe Diem.