Causonomics

The Institute of Customer Service
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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.

  1. 10/22/2025

    Causonomics with Alison Jones

    In this episode of Causonomics, Jo Causon speaks with Alison Jones, Chief Parts and Services Officer at Stellantis, about her 30-year career in the automotive industry and her leadership in advancing the circular economy within the company’s 2030 strategic plan. The discussion also explores challenges and opportunities in the automotive sector - including sustainability, evolving customer choices, EV infrastructure and tariff volatility.   Music copyright:  Kevin MacLeod

    47 min

  2. 10/07/2025

    Causonomics with Elaine Kerr

    For this special podcast, published on Day Three of National Customer Service Week (Productivity, Growth & Innovation), Jo Causon is joined by Elaine Kerr,  CEO of DPDgroup UK. Elaine discussed her journey from sales executive to CEO, the importance of customer-centric leadership, and the significant changes in the delivery industry post-pandemic. Elaine shares insights on sustainability initiatives, the role of AI and technology in operations, and the importance of diversity and inclusion in the workplace. The conversation also touches on community engagement, leadership dynamics, and the need for government support in fostering business growth.   Music copyright:  Kevin MacLeod

    32 min

  3. 08/20/2025

    Causonomics with Jon Paull

    On this week's episode of Causonomics, Jo Causon sits down with Chief Operating Officer and founding member of Octopus Energy, Jon Paull. Jon and Jo discuss Octopus' journey from disruptive start up to market leader in the UK energy sector, and how a focus on customer excellence has accelerated its phenomenal growth.     Music copyright:  Kevin MacLeod

    40 min

  4. 07/30/2025

    Causonomics with Ken Hughes

    This week, Jo Causon catches up with one of the leading authorities on customer experience and excellence, Ken Hughes.    Their conversation focuses on the customer of the digital age, what their expectations are, and how businesses can exceed these expectations and differentiate themselves in an increasingly competitive world.    Music copyright:  Kevin MacLeod

    52 min

  5. 07/09/2025

    Causonomics with Ben Hanlin

    This week, Jo Causon sits down with a very interesting guest - TV star, magician, and corporate speaker Ben Hanlin joins Causonomics to discuss his own career and how its evolved, as well as the surprising links between stage performance and customer excellence.    Music copyright:  Kevin MacLeod

    42 min

  6. 06/25/2025

    Causonomics with Andy Wood OBE

    This week, Jo Causon catches up with former CEO of Adnams Brewery and current Chair of Norse Group, Andy Wood OBE, to chat about what makes great, differentiating, sustainable service.    Music copyright:  Kevin MacLeod

    42 min

  7. 05/14/2025

    Causonomics with Jane Sydenham

    This week, we move back into the financial world, as Jo sits down with Jane Sydenham, Investment Director, Rathbones. They discuss the intersection between the world of investment and the world of service, and what businesses can focus on to weather economic uncertainty.    Music copyright:  Kevin MacLeod

    29 min

  8. 05/01/2025

    Causonomics with Joanna Jensen

    Causonomics returns once more, with Jo Causon sitting down with inspirational entrepreneur and investor Joanna Jenson, creator of the Child's Farm skincare range. Joanna and Jo discuss what it takes to be an entrepreneur and the challenges to be overcome, as well as why great service should be the cornerstone of any good brand.  Music copyright:  Kevin MacLeod

    46 min
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About

Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.

Information

  • Creator
    The Institute of Customer Service
  • Years Active
    2024 - 2025
  • Episodes
    18
  • Rating
    Clean
  • Copyright
    © Copyright 2024 All rights reserved.
  • Show Website
    Causonomics