Chapter 5 - How to Handle Negative Feedback

In today's digital world, every online comment and piece of feedback, whether warranted or not, can impact how people perceive your business. That means it’s important to avoid making missteps.

In this episode, we’ll share the three golden rules of handling negative customer feedback and navigating challenging customer service situations with grace and professionalism.  

Resources mentioned in this episode:

-       Download the Customer Touchpoint Starter Pack.

-       Visit interac.ca/dollarone to learn more and sign up for our newsletter.

This article offers general information only and is not intended as financial, legal or other professional advice. While information presented is believed to be factual and current, its accuracy is not guaranteed and it should not be regarded as a complete analysis of the subject matter discussed. No endorsement of any third parties or their advice, opinions, information, products or services is expressly given or implied by Interac Corp.