Check Inn - Mental Health & Wellbeing in Hospitality The Australian Hotels Association (SA Branch) AHASA

Sleep is a battle for many – especially staff working shifts. Hayley offers advice on how individuals and companies can make simple changes to achieve significantly better sleep.

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Dealing With Conflict was a podcast requested by publicans and hospo workers. Hayley provides practical strategies to deal with aggressive and unpleasant customers.

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Do you want to be a better communicator? Hayley provides a framework to be more effective at understanding others and getting your message across.

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Resilient teams perform at a higher level with less stress. How do individuals, teams and businesses achieve this? Hayley has the answers!

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Change

The Uncertainty of Change

Our ability to adapt to constant change has never been tested quite like it is right now.

We know that the introduction of some significant change can have incite emotional, behavioural and cognitive responses, which will often evolve over time.  And interestingly, some of the responses to Covid are only just starting to emerge now, particularly in relation to team collaboration and engagement.

During the peak of Covid last year, some people reported feeling calmer, less stressed and more relaxed.  They recognised that so much was outside of their control but the pandemic had forced them to slow down, stay home, spend time with family and tackle new tasks and activities.

Others responded completely differently – they felt anxious, trapped, claustrophobic and frustrated that they were forced into a totally different existence.  A year later, and many people are still feeling impacted by the events of last year, recovering from a sense of isolation and loneliness.

There is no question that change brings about different responses in all of us.  In almost all industries but particularly hospitality, societal and environmental change has created significant change to your workplaces as well.  Now – more than ever the saying is true – change is the only constant.

So how do we manage in these turbulent times?

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Dealing with Customers

Customers and Covid.

Customer service is the foundation of the hospitality industry and can be a difficult job at the best of times.  These challenges have only increased through the pandemic, introducing some significant changes to customer behaviours and expectations, as well as the way in which staff and customers interact.

However, as they say, heroes are often born out of crises and although testing, the changing dynamics to emerge since the pandemic may end up strengthening relationships between staff and customers in the future.

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