Checking In by Hotel Owner

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Welcome to "Checking In," a weekly podcast produced by Hotel Owner, tailored for hoteliers and professionals navigating the dynamic world of hospitality. Join us as we delve into insightful conversations with industry experts, trailblazing entrepreneurs, and ambitious newcomers. Each episode offers valuable advice, industry insights, and inspiring stories designed to empower your success. Whether you're a seasoned hotel owner or embarking on your career in this vibrant industry, Checking In has stories you'll love. Tune in for your weekly 'check-in' and let's elevate your hospitality game.

  1. Bringing art’otel London Hoxton to life through art, culture and community

    2D AGO

    Bringing art’otel London Hoxton to life through art, culture and community

    In this episode we’re joined by Christian Masters, the general manager of art’otel London Hoxton, who delves into his experience with hotel pre-openings, the culture and art that defines the art’otel brand, and the many things the property has in store two years after launching. This episode is brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.

    31 min
  2. The Brand Gap: Rethinking hotel brand perception in the modern age

    FEB 6

    The Brand Gap: Rethinking hotel brand perception in the modern age

    In this episode we’re joined by James Bland, commercial director for Travel, Hospitality and Leisure at Ipsos. James explores how consumer perceptions of hotel brands have changed and continue to evolve, why brand awareness is shifting - particularly among younger guests - and shares practical guidance on how hoteliers can track brand perception. We also discuss how both independent and large-scale brands can navigate conversion challenges in an increasingly competitive market. This episode is brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences. This episode is brought to you by Corby of Windsor. Hotel in-room products shouldn’t create more work. Corby of Windsor designs guestroom solutions built to handle real hotel use, from durable irons and ironing centres to kettles, safes and accessories. Every product is rigorously tested, thoughtfully designed and made to last, helping hotels reduce maintenance calls and protect their investment. Corby of Windsor, Designed for Hotels.

    1h 11m
  3. Where heritage meets innovation: Inside The Savoy with Franck Arnold

    JAN 30

    Where heritage meets innovation: Inside The Savoy with Franck Arnold

    In this episode we speak to Franck Arnold, Managing Director of The Savoy. We explore his beginnings in luxury hospitality across the globe, through to leading one of the world’s most iconic hotels through the unprecedented challenges of Covid. He also discusses how The Savoy continues to balance heritage with innovation, and what it takes to deliver world-class, personalised guest experiences while remaining profitable, inclusive, and sustainable. This episode is brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences. This episode is brought to you by Corby of Windsor. Hotel in-room products shouldn’t create more work. Corby of Windsor designs guestroom solutions built to handle real hotel use, from durable irons and ironing centres to kettles, safes and accessories. Every product is rigorously tested, thoughtfully designed and made to last, helping hotels reduce maintenance calls and protect their investment. Corby of Windsor, Designed for Hotels.

    45 min
  4. Mastering Martyn’s Law with Howden: an action plan for the hospitality sector

    JAN 26

    Mastering Martyn’s Law with Howden: an action plan for the hospitality sector

    In this episode we speak to Michael Flynn, Client Director at Howden, and Paul Davidson, Director & Senior Security and Investigations Consultant (Team 9). We explore what Martyn’s Law will mean for the hospitality sector, and the practical steps hoteliers need to consider to prepare for this - from security measures and staff training to insurance considerations and reputational risk. We also discuss how to cut through the noise, avoid feeling overwhelmed by the volume of information available, and the importance of starting conversations around this today. This episode is brought to you by Howden, the global insurance broker. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences. This episode is brought to you by Corby of Windsor. Hotel in-room products shouldn’t create more work. Corby of Windsor designs guestroom solutions built to handle real hotel use, from durable irons and ironing centres to kettles, safes and accessories. Every product is rigorously tested, thoughtfully designed and made to last, helping hotels reduce maintenance calls and protect their investment. Corby of Windsor, Designed for Hotels.

    44 min

  5. JAN 16

    Thinking like an owner: Richard Ellison on how 7H builds trust through clarity

    In this episode we speak to Richard Ellison, CEO of 7 Hospitality Management. Richard spoke about his early hospitality lessons from unbranded and branded hotels, as well as leading operations at Gleneagles during the G8 Summit, how 7 Hospitality builds trusted relationships by thinking and performing like an owner, and why clarity and a strong roadmap are key to a healthy hotel lifecycle. This episode is brought to you by Howden, the global insurance broker. Howden is a proud Principal Partner of The British & Irish Lions and as well as being front-of-jersey sponsor for the 2025 Men’s tour, is helping to make history as the Series Title Partner for the first ever Howden Lions Women’s Series in 2027. Whether you run a boutique hotel, independent B&B, or international hotel group, there are 101 reasons why Howden’s great for you. From tailored policies to true peace of mind, Howden is here to back your business every step of the way, so you can focus on what matters most: delivering exceptional guest experiences.  Learn more at https://www.howdengroup.com/uk-en/sector/hospitality/hotels-and-guests-houses This episode is brought to you by Corby of Windsor. Hotel in-room products shouldn’t create more work. Corby of Windsor designs guestroom solutions built to handle real hotel use, from durable irons and ironing centres to kettles, safes and accessories. Every product is rigorously tested, thoughtfully designed and made to last, helping hotels reduce maintenance calls and protect their investment. Corby of Windsor, Designed for Hotels. Learn more at www.corbyofwindsor.com

    41 min

  6. 12/12/2025

    Breaking the Mould: Francisco Macedo on redefining hospitality through innovation

    In this episode, we speak to Francisco Macedo, COO of Pavillion Club and Wildernesse Reserve, and chair of the Master Innholders upcoming Hotel Leadership Conference. Francisco discussed what we mean by the 2026 conference theme of ‘Stronger Together, Breaking the Mould’, the key to navigating innovation, and balancing tradition and transformation, and how intuition and empathy will define the leaders of tomorrow.

    48 min

  7. 12/05/2025

    From ops to HR: Natalia Dainty on building learning that truly sticks

    On this episode we speak to Natalia Dainty, Learning and Development Manager at Valor Hospitality. Natalia spoke about her journey from operations to HR and beyond, offers insights into how Valor’s training programmes support every individual’s unique learning styles and her pioneering mental health first aider initiative, and the impact it’s having across Valor.

    44 min

  8. 11/28/2025

    Cutting hours, not corners: Simplifying supplier payments with Apron

    In this episode we're joined by Henry Matson from Apron to explore one of the biggest headaches in hospitality: managing payments, suppliers and back-office workflows. Hotels often deal with complex structures, fluctuating orders and teams who are rarely behind a desk, making financial admin harder than it should be. Henry breaks down the everyday pressures operators face, how processes can be simplified, and where hotel finance is heading over the next few years.

    36 min
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About

Welcome to "Checking In," a weekly podcast produced by Hotel Owner, tailored for hoteliers and professionals navigating the dynamic world of hospitality. Join us as we delve into insightful conversations with industry experts, trailblazing entrepreneurs, and ambitious newcomers. Each episode offers valuable advice, industry insights, and inspiring stories designed to empower your success. Whether you're a seasoned hotel owner or embarking on your career in this vibrant industry, Checking In has stories you'll love. Tune in for your weekly 'check-in' and let's elevate your hospitality game.

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