50 episodes

CII Radio from the Chartered Insurance Institute.

CII Radio Chartered Insurance Institute

    • Business

CII Radio from the Chartered Insurance Institute.

    Identifying vulnerable clients and those with complex needs

    Identifying vulnerable clients and those with complex needs

    In this episode of the podcast, we are discussing vulnerable customers. We're joined by Johnny Timpson, Disability and Access Champion for the Insurance Profession, and Dr Matthew Connell, Director of Policy and Public Affairs at the CII. To find out more about this podcast, and for useful links, please visit thejournal.cii.co.uk/podcasts.

    • 30 min
    Plugging the protection gap

    Plugging the protection gap

    In this episode, we talk to Roy McLoughlin, Associate Director of Cavendish Ware and co-chair of the Income Protection Taskforce, and Matthew Hall, Strategy and Operations Manager at the CII, talking on behalf of the Society of Insurance Broking.

    We talk about ways to plug the Income Protection gap.

    To find out more about this podcast and for useful links, visit thejournal.cii.co.uk/podcasts

    • 12 min
    How the CII is a significant force for good internationally

    How the CII is a significant force for good internationally

    In this episode of the podcast, we're joined by Keith Richards, director of engagement at the Chartered Insurance Institute and CEO of the Personal Finance Society.

    We discuss the operations of the CII internationally, and the opportunities for the PFS overseas.

    To find out more about this podcast and for useful links, visit thejournal.cii.co.uk/podcasts.

    • 12 min
    How Business Interruption cover is changing

    How Business Interruption cover is changing

    In this episode of the podcast, we're joined by Harry Roberts and Damian Glynn, joint chairs of research study group 265 - responsible for the Business Interruption Policy Wordings Guide.

    Today we're talking about how business interruption cover is changing, and how insurers can make sure their clients know what their policies will and won't pay out for.

    To find out more about this podcast and for useful links, go to thejournal.cii.co.uk/podcasts.

    • 21 min
    What can insurers do to increase trust with individual customers?

    What can insurers do to increase trust with individual customers?

    In this episode of CII Radio, we talk to Nick Turner, President of the Chartered Insurance Institute, and Phil Williams, non-executive director of the Society of Underwriting Professionals.

    We talk about what insurers can do to increase trust in the profession.

    To find out more about this podcast, and for useful links, visit thejournal.cii.co.uk/podcasts

    • 16 min
    Changing the shape of personal lines

    Changing the shape of personal lines

    In this episode of CII Radio, we talk about the new knowledge range for the personal lines sector; what it is and how it's intended to help the sector meet its talent challenges.

    We're joined by Sian Fisher, CEO of the CII, and Clair Atkinson, Head of Learning and Organisational Development Partnering at NFU Mutual.

    The CII has been working with personal lines insurers and brokers over the past 18 months to understand what it takes to build a profession in their sector. Earlier this year, we launched a suite of new learning materials which includes free online courses through to formal qualifications. all designed to meet the needs of motor, home, pet and travel insurance customers.

    To find out more about CII Radio, and for useful links, visit thejournal.cii.co.uk/podcasts.

    • 10 min

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