Telecom Reseller / Technology Reseller News

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AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

  1. -1 J · VIDÉO

    WhatsApp Means Business: Premier CX’s “Zero to Amazing” Playbook, Podcast

    “Asynchronous messaging respects customers’ time—and when you meet people where they already are, CSAT, revenue, and retention follow.” — Gareth Bray, Premier CX Gareth Bray, Business Development Director at Premier CX, joined Doug Green, Publisher of Technology Reseller News, to discuss how WhatsApp is becoming an essential business channel worldwide. Premier CX, originally known for IVR audio and FAQ videos, now leads organizations through a “zero to amazing” journey on WhatsApp, helping them design, integrate, and scale conversational experiences. Bray explained why WhatsApp is booming: Global adoption — >90% of consumers in India & Brazil already use it to talk to businesses; Europe and the U.S. are rapidly following. Convenience — Asynchronous messaging beats long hold times and tethered web chats. Trust — WhatsApp sits alongside family and friends, making it highly personal and effective. The results are clear: companies report higher productivity, lower costs, stronger CSAT, and increased sales and retention. Bray shared examples from retail and utilities where WhatsApp journeys cut handle time, empowered customers, and improved outcomes for all parties. Bottom line: Just as websites once became essential, WhatsApp is the next wave of customer engagement—and businesses that delay risk being left behind. Learn more and try Premier CX’s WhatsApp demo at premiercx.co.uk.

    23 min

  2. -2 J · VIDÉO

    Tales from the Road: TELCLOUD Expands Global Momentum for POTS Replacement, POTS and Shots Podcast Series

    "There are over a billion copper lines worldwide that will disappear in the next five to ten years," says Jake Jacoby, CEO of TELCLOUD. "That’s why we built our platform from day one to be global—so our partners can meet this challenge anywhere their customers do business." In the latest episode of the TELCLOUD POTS and Shots Podcast Series, Doug Green, Publisher of Technology Reseller News, sits down with Jacoby to discuss the international scale of the POTS replacement opportunity. While the U.S. still faces the conversion of more than 25 million commercial lines, the global market represents an even larger transformation—with more than a billion lines of legacy copper that must be replaced over the coming decade. Jacoby explains that TELCLOUD’s success in the U.S. has driven demand abroad, with active deployments now in Canada, Mexico, Germany, the UK, and additional markets in Europe, Asia-Pacific, and South America. By engineering devices and a platform ready for worldwide deployment, TELCLOUD enables resellers and carriers to address regional regulations, dial plans, and connectivity challenges while still relying on a single global backend. For channel partners, this means two things: Cross-border opportunity – Many customers already operate in both the U.S. and Canada or Mexico, making international coverage a natural next step. Global scalability – TELCLOUD’s cloud-native design and partnerships with providers like AWS GovCloud ensure compliance and reliability, even in highly regulated environments. Jacoby also highlighted the broader industry shift away from aging copper toward fiber, wireless, and satellite connectivity, noting that TELCLOUD’s mission is to bridge the gap—supporting legacy equipment with modern, resilient infrastructure that delivers long-term reliability. This episode marks the 20th edition of the POTS and Shots series, and Jacoby reflected on the journey so far: “What started as a creative way to talk about technology has become an educational platform that’s helping resellers rethink their role in the copper sunset. We’re excited for the next 20.” And true to the Shots tradition, Jacoby shared a special tasting from his travels: the Arete Gran Clase Extra Añejo, a four-year-aged tequila brought to Shanghai as a gift for international partners—underscoring the global theme of this episode. Next in the series: “The Hidden Costs of Doing Nothing.” For more information, visit telcloud.com or call 844-900-2270.

  3. -3 J · VIDÉO

    TeleMate Brings Full UC Observability to Cisco Environments, Podcast

    “At TeleMate, our job is to make IT and communications troubleshooting easy,” said Reginald Pearson, VP of Sales & Strategy at TeleMate. At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Pearson about how TeleMate delivers observability across the entire Cisco collaboration suite. Pearson explained that TeleMate provides end-to-end visibility for Webex Calling, Webex Contact Center, and messaging platforms—while also supporting hybrid environments that combine on-premises and cloud technologies such as Cisco Call Manager and CUBEs. With a single-pane-of-glass interface, TeleMate aggregates logs, traces, alarms, and analytics to ensure full service assurance for enterprise IT and communications teams. The platform is vendor-neutral, designed to simplify troubleshooting and performance monitoring across complex UC ecosystems. TeleMate’s value proposition: faster troubleshooting, better visibility, and proactive assurance that keeps collaboration platforms running smoothly. Learn more at www.telemate.net.

    2 min

  4. -3 J · VIDÉO

    BroadSource and SecurePII Showcase AI-Ready Data Privacy at WebexOne, Podcast

    “Our approach is simple: remove the PII from the data stream, and you don’t have to worry about compliance,” said Bill Placke, President, Americas at SecurePII. At WebexOne in San Diego, Doug Green, Publisher of Technology Reseller News, spoke with Jason Thals, COO of BroadSource, and Placke of SecurePII about their finalist recognition in Cisco’s Dynamic Duo competition. The joint solution, built on Cisco Webex Contact Center, is designed to unlock AI’s potential by enabling enterprises to leverage large language models without exposing sensitive personal data. SecurePII’s flagship product, SecureCall, was purpose-built for Webex (and also available on Genesys) to deliver PCI compliance while removing personally identifiable information from voice interactions. This enables organizations to deploy AI and agentic automation confidently, without the regulatory risk tied to data privacy laws across the U.S., GDPR, and beyond. Thals emphasized BroadSource’s role in delivering services that complement CCaaS and UCaaS platforms globally, while Placke framed the opportunity for Cisco partners: “This is a super easy bolt-on, available in the Webex App Hub. Customers can be up and running in 30 minutes and compliant.” The collaboration, already proven with a government-regulated client in Australia, is industry-agnostic and scalable from small deployments to 50,000+ users. For Cisco resellers, it represents a powerful, sticky service that integrates seamlessly into channel models while helping enterprises stay compliant as they modernize customer engagement. Learn more at BroadSource and SecurePII.

    10 min

  5. -5 J

    A CTO’s life after retirement – Surprise!, Podcast

    After a long career as a CTO with companies like NASA, Fannie Mae and Raytheon for the last 18 years, Julian Zottl was really looking forward to his retirement. Hold on – Not so fast! After a short respite, he started getting calls for help from different organizations. It did not take too long for Julian and his wife to recognize that they needed to incorporate and turn this into an engineering and consulting company. Julian discusses the company's future including: Bidding on federal contracts and Partnering with other countries International consulting work Julian Zottl Julian also touched on the future of cybersecurity noting that it is complex, evolving and filled with ongoing challenges. With the rapid evolution of cyber threats Julian noted that the decreasing cost and time required to develop advanced cyber capabilities has led to a significant acceleration in cyber-attacks. He explained how artificial intelligence and machine learning are being used to create vulnerabilities and execute tasks. Julian also touched on the use of AI to predict and exploit complex multi layered efforts in cyber operations highlighting the challenges posed by those advanced threats. What We Do at Azgard Tek! Systems Engineering: Nation-scale secure systems engineered using our aZgard Engineering Process (ZEP). Precision Intelligence: Ubiquitous surveillance, HTIO, SIGINT, and full-spectrum intelligence support—including cultural and geopolitical analysis. Cybersecurity Solutions: Zero Trust with Resiliency, Red Teaming, threat analytics, IR/Mitigation, and robust device testing. Data & AI/ML: Generative and Agentic AI solutions that automate and empower data fusion, threat detection, and mission intelligence at speed. For more information, go to: https://www.azgardtek.com

    15 min

  6. -5 J · VIDÉO

    TieTechnology Introduces Jeannie to Elevate Customer and Employee Experience, Podcast

    “We started this company on the belief that the customer experience needs to be better,” says Jim Eckes, Founder of TieTechnology, in a new interview with Doug Green, Publisher of Technology Reseller News. That belief has guided TieTechnology’s 100% referral-based growth, and it now drives the launch of Jeannie, the company’s newest innovation. Jeannie is an all-inclusive softphone designed to work seamlessly with any CRM platform in the world. By unifying voice and customer data, Jeannie empowers businesses to deliver more personalized, efficient, and informed interactions. Unlike traditional softphones, Jeannie integrates directly into customer workflows, ensuring teams don’t have to waste time switching between systems. For Eckes, Jeannie is the realization of a long-term vision: “This is my baby, my dream finally put into software.” He explains that Jeannie is not only about customer experience (CX), but also about improving employee experience (EX) — giving teams tools that are easy to use, reliable, and built to simplify communications. Importantly, Jeannie has been designed to be accessible for smaller businesses, ensuring that organizations of all sizes can access enterprise-grade capabilities without the enterprise-level complexity. This democratization of telecom tools reflects TieTechnology’s commitment to building solutions that work seamlessly for everyone. Learn more about TieTechnology at www.tietechnology.com.

  7. 25 SEPT. · VIDÉO

    HP | Poly and Jenne Showcase AI-Powered Meeting Experience at Navigate, Podcast

    “It’s doing a serviceable job as being an intelligent director—as if you had multiple cameras and a live operator switching views,” said Darren James Knapp, Director, Poly Channel Business Development, North America at HP | Poly. At Navigate 25, Knapp joined Doug Green, Publisher of Technology Reseller News, for a live demo of Poly’s Studio E70 camera, highlighting its Director AI technology. The system identifies active speakers through face recognition and microphone triangulation, automatically framing the conversation to create a more natural, engaging virtual meeting experience. Also featured in the demo was Mike Hubach, Sr. Business Development Manager – Service Providers at Jenne, who noted that Jenne distributes the full Poly portfolio, including headsets, voice, and video solutions. Together, the team demonstrated advanced features such as group framing and people framing, designed to dynamically adjust views as participants join, ensuring remote meetings stay focused and engaging. Knapp emphasized the roadmap ahead: Poly’s conferencing solutions will soon feature multi-camera collaboration, enabling multiple Studio E70s in the same room to coordinate and deliver even more immersive meeting experiences powered by AI. For more information, visit hp.com/us-en/poly.html and jenne.com.

  8. 25 SEPT. · VIDÉO

    Sinch Helps Rural Providers Navigate Cloud Communications and Migration Challenges, Podcast

    “Despite what some people might say, voice is not dead. There’s still the need to communicate in that fashion,” says Dave Manfredo, Vice President of RLEC Sales at Sinch. At Navigate 25, Manfredo joined Doug Green, Publisher of Technology Reseller News, to discuss how Sinch is helping rural local exchange carriers (RLECs) and other service providers evolve their communications strategies while balancing current needs with long-term migration. Sinch, a member of the Cloud Communications Alliance (CCA), has grown from its roots in SMS and MMS into a global leader in cloud communications, operating its own network to deliver voice, messaging, and multimedia services. While Manfredo’s focus remains on the voice side, Sinch also enables service providers to leverage text, multimedia, and emerging rich communications services. A key challenge for many RLECs is moving from costly TDM circuits to SIP-based solutions. “Our responsibility is to help customers migrate from older technology into SIP so they can enable other solutions for their end users,” Manfredo explained. With Alianza’s acquisition of MetaSwitch giving smaller providers more time to plan, many are asking critical questions about the future of voice switching and how to prepare for the next decade. For more information, visit sinch.com.

    7 min
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AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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