Civic Innovators

Accela

Explore real government change on the Civic Innovators Podcast – a fresh take on civic innovation, created for and by public sector professionals.

Episodes

  1. From 50 Days to 6.5: The Develop 901 Story of Modernizing Development Services

    3D AGO

    From 50 Days to 6.5: The Develop 901 Story of Modernizing Development Services

    On this episode of Civic Innovators, we spotlight how Memphis/Shelby County’s Develop901 initiative is transforming development management, connecting departments, and driving efficiency through Accela. Nidia Logan-Robinson shares the story of building a common platform, fostering partnerships, and making it easier to do business in the region. Learn more at accela.com/podcast

    15 min
  2. From 90 Days to Next-Level Service: Citrus County's Customer-Centric Permitting Transformation

    JAN 14

    From 90 Days to Next-Level Service: Citrus County's Customer-Centric Permitting Transformation

    When Eric Landon, Growth Management Director for Citrus County, Florida, faced 90-day permit delays and mounting constituent complaints, he knew something had to change. But instead of rushing into a technology solution, he did something radical: he got in pickup trucks with contractors and asked end users what they actually needed. In this episode of Civic Innovators, hosts Noam Reininger, CEO of Accela, and Joe Morris, Chief Innovation Officer at Government Technology, sit down with Eric to unpack how Citrus County transformed their permitting operation—processing 20,000 permits and 80,000 inspections annually—into a customer-centric model that launched with barely a complaint. You'll learn: Why Eric believes they're not a building department, but a customer service departmentHow involving stakeholders in system selection turned potential adversaries into teammatesThe "soft opening" strategy that lets contractors beta test the new systemHow offering multiple learning paths (YouTube videos, classroom training, and white-glove concierge service) prevented launch chaosWhy silence from elected officials became the ultimate measure of successWhat's next: expanding service requests across all county departments for true transparency and accountability This is a masterclass in change management, stakeholder engagement, and putting people before technology. Whether you're facing your own digital transformation or looking to improve constituent services, Eric's practical approach offers a roadmap for making it work. Learn more at accela.com.

    16 min
  3. Governance in Action: How San Diego’s IT-Business Partnership Drives Civic Success

    12/17/2025

    Governance in Action: How San Diego’s IT-Business Partnership Drives Civic Success

    On this episode, we will spotlight how the City of San Diego built a successful IT-business partnership to deliver effective technology solutions. Elyse Lowe and Jonathan Behnke join us to discuss how collaboration, shared leadership, and strategic alignment are driving better outcomes for all stakeholders.

    20 min
  4. Rewriting the Rules: Inside Merced County’s Permitting Overhaul

    10/15/2025

    Rewriting the Rules: Inside Merced County’s Permitting Overhaul

    In this episode of Civic Innovators, we sit down with Nicole Ubbink, Assistant Director of Community and Economic Development for Merced County, California, to explore how the county achieved a 72% improvement in permits processed within just 90 days of launching a new digital platform. Merced County recently unified its entire permitting and land management operations—moving to 100% online submittals and payments, streamlining internal workflows, and breaking down departmental silos that had existed for years. This transformation didn’t just modernize operations—it reshaped how staff work, how citizens engage, and how departments collaborate. Learn more at accela.com/podcast.

    33 min
  5. Building Efficiency: How Tampa & Lennar Homes Cut Plan Review Times by 30%

    09/16/2025

    Building Efficiency: How Tampa & Lennar Homes Cut Plan Review Times by 30%

    Cities and builders are collaborating to streamline complex processes, reduce delays, and meet the challenges of modern development head-on. In this episode, join Accela CEO Noam Reininger and eRepublic President Dustin Haisler as they speak with JC Hudgison, Chief Building Official at the City of Tampa, and Chris Smith, Vice President of Forward Planning at Lennar Homes, about their groundbreaking partnership that has reduced permit review times by 30% and created a scalable model for urban development. Learn more at accela.com.

    24 min
  6. Unified for Impact: How Clark County Modernized Government Services at Scale

    08/19/2025

    Unified for Impact: How Clark County Modernized Government Services at Scale

    What Happens in Vegas… Can Transform Your Agency    Discover how Clark County CIO Bob Leek is transforming government services through strategic vision, platform integration, and a $40M investment in modernization. Learn how Accela helps scale civic innovation to meet the demands of one of the nation’s largest counties—and how any agency can follow the same path to success.

    26 min
  • 6 Episodes

About

Explore real government change on the Civic Innovators Podcast – a fresh take on civic innovation, created for and by public sector professionals.

Information

  • Creator
    Accela
  • Years Active
    2K
  • Episodes
    6
  • Rating
    Clean
  • Copyright
    © Accela
  • Show Website
    Civic Innovators