Code & Compassion

Belinda Russell
  • 5.0(1개의 평가)
  • 과학 기술

Technology and humanity in healthcare: Designed to work together. Healthcare is at a crossroads: powerful new digital tools are transforming the way care is delivered, but too often they lose sight of the people they’re meant to serve. Code & Compassion explores how we can redesign healthcare customer experiences to be human-first by blending technology, empathy, and strategy to create better outcomes for patients, providers, and communities. Hosted by Belinda Russell, founder of Digital Health x Design, this podcast dives into real-world challenges and solutions in healthcare transformation. From rethinking call centers as care centers, to balancing digital front doors with back-office realities, to building empathetic AI, each episode brings stories, insights, and frameworks that help leaders, innovators, and care teams shape a healthier future. Whether you’re a healthcare leader, CIO, or innovator, you’ll discover actionable insights on omnichannel engagement, healthcare CRM, and future-of-care technology design. Because the best code in healthcare is compassion.

에피소드

  1. Code & Compassion - Technology and Humanity in Healthcare

    시즌1 예고편

    Code & Compassion - Technology and Humanity in Healthcare

    Reimagining Healthcare Through Human-Centered Technology Welcome to Code & Compassion, a healthcare podcast exploring digital transformation, patient experience, and empathy-driven innovation. In this launch episode, healthcare technology leader Belinda Russell introduces the mission behind the show: redesigning healthcare systems by combining human-centered design, AI, and modern platforms like Salesforce and Genesys to improve patient access and care delivery. Healthcare organizations are investing heavily in digital tools; but too often, the experience still feels fragmented. Patients face long wait times. Contact center teams experience burnout. Leaders measure compliance instead of compassion. This season of Code & Compassion dives into: Healthcare digital transformation strategyContact center optimization and patient accessAI in healthcare and agentic technologyHuman-centered design in healthcare systemsMeasuring patient experience and empathy metricsIf you're a healthcare executive, CX leader, Salesforce or Genesys professional—or anyone passionate about improving patient experience—this podcast is for you. Subscribe now and join the movement to build healthcare systems that balance operational excellence with compassion.

    2분

예고편

소개

Technology and humanity in healthcare: Designed to work together. Healthcare is at a crossroads: powerful new digital tools are transforming the way care is delivered, but too often they lose sight of the people they’re meant to serve. Code & Compassion explores how we can redesign healthcare customer experiences to be human-first by blending technology, empathy, and strategy to create better outcomes for patients, providers, and communities. Hosted by Belinda Russell, founder of Digital Health x Design, this podcast dives into real-world challenges and solutions in healthcare transformation. From rethinking call centers as care centers, to balancing digital front doors with back-office realities, to building empathetic AI, each episode brings stories, insights, and frameworks that help leaders, innovators, and care teams shape a healthier future. Whether you’re a healthcare leader, CIO, or innovator, you’ll discover actionable insights on omnichannel engagement, healthcare CRM, and future-of-care technology design. Because the best code in healthcare is compassion.

정보

  • 제작진
    Belinda Russell
  • 방송 연도
    2025년 - 2026년
  • 에피소드
    1
  • 등급
    전체 연령 사용가
  • 저작권
    © Belinda Russell
  • 웹사이트 보기
    Code & Compassion