Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia
  • 4.7 (59)
  • TECHNOLOGY
  • UPDATED WEEKLY

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

  1. 2D AGO

    No Rest for the Techy as We Enter 2026

    In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics include the impact of year-end client projects, managing office breaks, and balancing personal time during the holidays. The conversation shifts to a timely warning about iPhone security while traveling, prompted by an article from Tidbits Content Network. A fascinating client story is shared involving the recovery of an old iCloud account trapped behind forgotten credentials. Another highlight includes a successful repair story from the Rossman Group, addressing a client's dead MacBook Pro battery. The hosts wrap up by exploring intriguing tech topics such as blocking issues in email aliases and innovative VPN solutions for connection bonding. 00:00 Introduction and Year-End Reflections 00:37 Holiday Plans and Workload Management 03:09 New Year Greetings and Travel Stories 04:39 iPhone Security Concerns While Traveling 06:50 NFC and QR Code Scams 11:00 Client Stories and Apple Support Experiences 18:01 The MacBook Pro Charger Dilemma 18:20 Resetting the SMC and Battery Issues 18:39 Recurring Revenue and Client Needs 20:11 Repair Challenges and Solutions 22:07 The Rossman Group to the Rescue 26:41 Gmail Sent Mail Mystery 32:14 Speedify VPN and Connection Bonding 33:40 Conclusion and Listener Appreciation

    38 min

  2. 12/30/2025

    Season's Greetings From CCP (I'm An American Man)

    In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one's gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about their overall wellness. Reflecting on the stressors of work and client relationships, they advocate for finding balance, taking breaks, and not glorifying overworking. As they wrap up, they wish their audience a happy holiday, urging them to disconnect and relax while continuing to support the podcast.

    9 min

  3. 12/23/2025

    649: Wired for Success, Concrete Solutions With Andy Espo of Call Andy Consulting

    In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous planning, and ensuring proper execution by contractors. Andy also discusses strategies for building trust with clients, effective communication, and the shift towards managed services amid growing cybersecurity concerns. The episode concludes with insights on the importance of networking and building strategic partnerships with clients.   00:00 Introduction and Guest Welcome 00:41 High-End Residential Work 01:55 Challenges in Network Installations 04:47 WiFi Planning and Intuition 09:18 Client Education and Expectations 10:57 Working with Contractors 17:07 Common Wiring Issues 20:35 Ensuring Quality and Client Satisfaction 29:05 The Importance of Redundancy in Wiring 29:27 Challenges with Daisy Chaining and Switches 29:56 The Frustration of Poor Wiring in High-End Homes 31:01 The Impact of Construction Materials on WiFi Performance 32:42 The Shift to Managed Services and Cybersecurity 34:40 The Importance of Cyber Insurance 40:56 Efficiency Loss and Productivity in IT 45:30 The Art of Communicating Value to Clients 50:36 Building Strategic Partnerships 52:42 Conclusion and Final Thoughts

    56 min

  4. 12/16/2025

    Best of CCP - 053: Toxic Hellstew

    Recorded live June 3, 2014 Tim Cook quoting Adrian Kingsley-Hughes, ZDNet: "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software Family Sharing looks great for home users, but still no way to migrate purchases or merge Apple IDs Sam reports that AirDrop works between Yosemite and iOS 7 Joe reports that Apple Store is no longer accepting machines at the Genius Bar using "Quick Drop" Jerry reports that Genius Bar has been lenient when accepting machines from consultants on behalf of clients; no signed letter needed Difficulty offering help as a Consultant in the Apple Store; would be nice if Apple would more readily refer clients to us as they tend to be thrilled when they eventually do find us Joe had fun configuring an Automator workflow for a client referred (eventually) by the Apple Store The Craig Federighi Show from Jonathan Mann

    56 min

  5. 12/09/2025

    AI Concerns, and Workflow Solutions

    Command Control Power: Apple Tech Support & Business Talk

    56 min

  6. 12/02/2025

    646: Navigating Tech Updates and Client Communications

    Command Control Power: Apple Tech Support & Business Talk

    1h 8m

  7. 11/25/2025

    Best of CCP - Guest Host - Tim Pearson of CreativeTechs

    This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The group helps Tim with approaching a mistake he made in his business. Jerry's talks about the "Screwdriver Effect" Getting fired by a client is a great opportunity to take another look at how you do things. Everyone discusses MSP and contracts with clients. How are the group members finding new work throughout the pandemic? Sam explains how he started getting referrals from the Apple stores. The group talks about the Apple Consultants Network program and its benefits. What is everyone seeing regarding to employees coming back to the offices? Some people work better in offices and some at home. Do you have employees or paid friends?

    52 min

  8. 11/18/2025

    Inside Addigy's Latest Upgrades: A Deep-Dive into Addigy Assist & Pre-Built Apps with Michaela Gilman & Selina Ali

    Command Control Power: Apple Tech Support & Business Talk

    50 min
See All (100)

4.7
out of 5
59 Ratings

About

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

Information

You Might Also Like