Commerce is Chaos

Samantha Rose

Look, we've all heard the polished founder story—the perfect pitch, the seamless scale, the overnight success. But what about the time you oversold by 100K units? Or when your 'seamless' integration crashed right before Black Friday? Host Samantha Rose has been there—from founding her first consumer business, GIR, managing fulfillment and industrial design for your favorite brands, or acquiring distressed brands on her own. Welcome to Commerce is Chaos, the podcast for founders who knows that building a real business is beautifully, chaotically messy.

  1. 6d ago

    🧼 KATE ASSARAF // DIP SUSTAINABLE HAIR CARE FOUNDER & CEO

    Kate Assaraf is the founder and CEO of Dip Sustainable Hair Care, a plastic-free shampoo and conditioner bar brand she built after 20 years working inside the beauty industry. She launched Dip in October 2021 out of frustration: the plastic-free hair care that existed was made for the crunchy, all-natural consumer, and completely ignored everyone else who wanted salon-quality performance. When her contract manufacturer went bankrupt in 2022, she rented a commercial space, put equipment on a credit card, and built a factory. She has grown Dip into a seven-figure business sold through independent surf shops, zero-waste stores, and eco salons. And here’s the kicker: she grew it entirely by word of mouth, with no paid ads, no influencers, no fake UGC, and (wait for it) no Amazon listing. 🔧 Unchampioned Customer Identification — How Kate spotted the luxury hair care buyer no sustainability brand was talking to, and built the product and positioning around them instead of the eco-convert already buying bars 📊 Analog Brand Building — The operational logic behind a word-of-mouth-only model: no influencers, no paid ads, no fake UGC, no Amazon, and why the friction points most marketers try to eliminate are actually load-bearing 🤝 Customer Service as Retention Infrastructure — Why treating customers well is cheaper than acquiring new ones, how to handle extreme customer behavior without dehumanizing the interaction, and when it's right to fire a customer entirely ⚙️ Forced Vertical Integration — What a contract manufacturer's slow bankruptcy actually looks like from the inside, and how an emergency credit card decision became a structural business advantage 📈 Certification Economics — The five-figure mistake that made Kate allergic to certs, how to tell pay-for-play badges from ones worth earning, and what it takes for a certification to actually mean something to customers 🎯 Decision-Making Under Uncertainty — Making good decisions with the information available, forgiving bad outcomes that followed good reasoning, and why gut instinct is a real operational tool Dip is five years old, seven figures, and entirely word of mouth. Kate gets into exactly how that happened. Perfect for: Bootstrapped founders, sustainability-led CPG operators, independent retail-focused brands, lean-team operators Guest: Kate Assaraf — Founder & CEO, Dip Sustainable Hair Care Host: Samantha Rose — Managing Partner, Hologram Capital & Founder, Endless Commerce This episode was recorded live and is part of our series on operational frameworks that drive real business results. Subscribe so you never miss an episode.

  2. Aug 4

    🍞 ADAM HINER // CO-FOUNDER & CEO @ PACHA

    Adam Hiner has started five companies — catering, restaurants, an acrobatics festival, hard kombucha, and now bread. He built Boochcraft into the nation's first hard kombucha brand, grew it to $15 million, hired himself out of every role, and went looking for the next thing nobody was doing. He found it when he couldn't source a single certified organic gluten-free bread anywhere in the country. PACHA, which he co-founded with his wife Maddie Hamann, makes organic sprouted buckwheat sourdough out of a dedicated allergen-free facility in San Diego. PACHA sources 100% of its buckwheat from U.S. regenerative farms and recently joined the Purpose Pledge, a collaborative business commitment framework co-anchored by Dr. Bronner's. 🔧 Five-Company Operating Pattern — What actually transfers across catering, hospitality, beverage, and bakery when you keep building from zero, and what you have to relearn every time 📊 Whitespace Before It’s Obvious — How Adam identified that no certified organic gluten-free bread existed in the U.S. and turned that gap into a category ⚙️ Building a Two-Day Production Process at Scale — From soaking and sprouting buckwheat in 350-square-foot shared kitchens to custom tortilla presses, borrowed industrial equipment, and a move toward full automation 🤝 The Founder Handoff — How Adam hired himself out of every role at Boochcraft and is doing the same thing now at PACHA, with a contracted CFO, contracted VP of sales, and a new in-house director of operations 🌾 Regenerative Buckwheat Supply Chain — What it actually took to find farmers willing to transition, build a direct sourcing relationship, and grow regenerative acreage 50% year-over-year 🤝 Co-Founding with Your Spouse — How Adam and Maddie stay out of each other’s lanes day-to-day (she runs marketing remotely, he runs the facility) and what makes the structure actually work Whether you’re building a repeat-founder playbook, creating a category from a recipe you found at a spiritual retreat in Mount Shasta, or figuring out how to automate a two-ingredient fermented product without losing what makes it work, this one is worth the full listen. Perfect for: Repeat/serial founders, category creators, regenerative agriculture operators, gluten-free and better-for-you food entrepreneurs, founders navigating an operational handoff, co-founder couples Guest: Adam Hiner — Co-founder & CEO, PACHA Host: Samantha Rose — Managing Partner, Hologram Capital & Founder, Endless Commerce This episode was recorded live and is part of our series on operational frameworks that drive real business results. Subscribe so you never miss an episode.

  3. Jul 28

    🌾 SUAHN HUR // BARI CO-FOUNDER

    When Subin Hur's pediatrician told her U.S.-grown rice wasn't safe for her baby, she called her sister Suahn and started a company. For most Asian families, rice isn't just an ingredient — it's the first solid food, the thing that's been on the table at every meal across every generation. They could have just switched brands. Instead, they moved their families to Korea and built a new supply chain from scratch. That became BARI, America's first Asian baby food brand. In this episode, Suahn Hur, co-founder of BARI, walks us through how they built it: organic rice porridges, roasted grain teas, Asian-inspired meal pouches, a 74% reduction in heavy metal levels, and #1 on Amazon in their category. Now expanding into U.S. retail. 🔧 Supply Chain as Brand Foundation — How BARI built its sourcing infrastructure before its product line: visiting farms, partnering with Seoul National University, and striking a direct supply deal with the Korean government before they had a single retail customer 📊 The Information Symmetry Playbook — Why radical transparency with suppliers and retail buyers — sharing margin targets, cost breakdowns, and growth forecasts — unlocked more room to grow than negotiating from opacity ever did 🤝 Cross-Border Manufacturing Operations — What it actually takes to manage FDA-compliant food production in Korea for a U.S. market: export-ready co-man selection, certification stacking, and navigating supply shocks like the Middle East oil disruption that delayed BARI's pouch production by months ⚙️ Packaging as a Mission Decision — How BARI discovered that most U.S. baby food pouches are aluminum-lined (despite brands recommending microwave heating) and chose a costlier foil-free material to stay consistent with the brand's safety thesis 📈 Demand Planning and Landed COGS from Zero — How two founders with quantitative backgrounds built forecasting models, locked in price stability with manufacturers ahead of retail conversations, and used a back-of-envelope retail readiness model to show up credibly to a national chain line review on one month's notice 🎯 Hyper-Narrow Positioning as a Growth Bet — Why BARI leaned into 'America's first Asian baby food brand' as its wedge, and why Suahn believes that label, which might have limited them five years ago, is now a cultural asset that's bringing in a multicultural customer base far broader than the Asian segment alone Whether you're building a culturally rooted food brand, navigating overseas manufacturing, or positioning a safety-first product as regulation catches up to what you've already built, Suahn's frameworks offer a ground-level look at what it actually takes to make a supply chain the brand. Perfect for: Food and beverage founders, DTC-to-retail operators, immigrant and multicultural brand builders, founders navigating overseas manufacturing, early-stage CPG operators Guest: Suahn Hur — Co-Founder, BARI Host: Samantha Rose — Managing Partner, Hologram Capital & Founder, Endless Commerce This episode was recorded live and is part of our series on operational frameworks that drive real business results. Subscribe so you never miss an episode.

  4. Jul 21

    🧵 CHRIS KOLBE // HYPERNATURAL FOUNDER

    Chris Kolbe spent 30+ years as a senior executive at Ralph Lauren, J.Crew, Original Penguin, Lands' End, and Kohl's — which means he knows exactly how the industry works, and exactly what it's been getting away with. After decades of watching apparel shift to petroleum-based synthetics, he left to build HyperNatural: a performance apparel brand made from bio-based materials instead of plastic. The flagship fabric, HyperCool Jade, is built from Supima cotton, jade stone, and chitosan from shellfish waste, OEKO-TEX 100 certified, and took two years to develop with a material science partner. The brand launched in premium menswear, landed at Nordstrom, and is now expanding into women's. Apparently once people find out their gym shirt is low-key dosing them with synthetic chemicals, they want options for the whole wardrobe. 🔧 Bio-Based Fiber Development — How HyperNatural built a patented cellulosic fiber process using Supima cotton waste, jade stone, and chitosan — and what two years of R&D actually looks like inside a startup 📊 Why Apparel Prices Haven’t Moved in 26 Years — The offshoring and petroleum shift that bent the cost curve down — and why tariffs and inflation are now colliding with a category that has no room to absorb them 🤝 The Pyramid Brand Strategy — Why HyperNatural started at the top of the market and is building down, and how the brand-to-licensing sequencing works for a materials platform with aspirations to become the Gore-Tex of natural fiber ⚙️ Fit, Fabric, Styling — The merchandiser’s framework for what actually drives loyalty in apparel (in that order) and how to keep a SKU range tight when every customer signal feels like a reason to expand 📈 Building Through a Bad Neighborhood for Investors — What it looks like to self-fund a material science startup through COVID, inflation, and an investment environment that sent all the oxygen to AI, and how Chris kept HyperNatural alive anyway 🎯 Health Over Sustainability as Commercial Positioning — Why “I didn’t realize it was bad for me” converts when “it’s bad for the environment” doesn’t, and how clean food and clean beauty show the path Whether you’re building a material-first brand, navigating an industry that doesn’t want to change, or trying to stay alive through a funding environment that’s working against you, Chris’s conversation is a ground-level look at what it takes to build something genuinely different in a mature category. Perfect for: Apparel founders, material science and wellness operators, self-funded entrepreneurs, consumer brand operators navigating a difficult capital environment Guest: Chris Kolbe — Founder, HyperNatural Host: Samantha Rose — Managing Partner, Hologram Capital & Founder, Endless Commerce This episode was recorded live and is part of our series on operational frameworks that drive real business results. Subscribe so you never miss an episode.

  5. Jul 14

    🫘 MATT COHEN // SIMPLi CO-FOUNDER & CO-CEO

    Matt Cohen left a decade in finance to co-found SIMPLi with his wife Sarela Herrada, and if that sounds like a wild pivot, it was. They started with 80 farmers in Peru and have since scaled to 75 products across 13 countries, 2,500+ retail doors including Whole Foods, Sprouts, and Wegmans, and a foodservice business supplying sweetgreen, Daily Harvest, and Splendid Spoon. Oh, and a NOSH Changemaker of the Year award and a Conservation International investment along the way. Not bad for a guy who used to do derivatives valuations. 🔧 Sourcing-First Brand Architecture — How SIMPLi built its product line around what farmers grow best 📊 Regenerative Pathway Program — The framework SIMPLi uses to bring conventional farmers through organic and into Regenerative Organic Certification, now applied across 10 countries 🤝 Dual-Channel Revenue Design — How SIMPLi runs a foodservice ingredient business and a branded retail business in parallel, and what the cash flow and margin implications of that actually look like ⚙️ Supply Chain Resilience — What five years of back-to-back disruption — COVID, port congestion, the Francis Scott Key Bridge collapse, Middle East shipping routes, tariffs — actually does to a globally sourced food business, and how you build for it 📈 Finished Product Expansion — How SIMPLi is using its existing supply chains and farmer relationships to move into co-manufactured finished goods without adding cold chain complexity 🎯 Entrepreneurial Instinct vs. Operational Discipline — When to ignore the no's and when to walk away, and why knowing the difference is what separates founders who scale from founders who stall Whether you're building a sourcing-first food brand, navigating international supply chain complexity, or figuring out how to make mission and margin work together at retail scale, this conversation is a ground-level look at what it actually takes. Perfect for: Food and beverage founders, supply chain operators, regenerative and sustainable brand builders, mission-driven CPG entrepreneurs, DTC-to-retail operators Guest: Matt Cohen — Co-Founder & Co-CEO, SIMPLi Host: Samantha Rose — Managing Partner, Hologram Capital & Founder, Endless Commerce This episode was recorded live and is part of our series on operational frameworks that drive real business results. Subscribe so you never miss an episode.

  6. Jul 7

    👶 JUDAH BERGMAN // JOOL BABY FOUNDER & PRESIDENT

    Judah Bergman is the Founder and President of Jool Baby, a fully bootstrapped baby gear and child-safety brand he started in 2015 with a single magnetic cabinet lock he designed because no product on the market met his standard. Since then, he’s grown Jool Baby into an eight-figure Amazon business with distribution across Target, Walmart, Babylist, and TikTok Shop — without a single outside investor or acquisition. He’s also spent over a decade running a free, vetted seller community now 450+ members strong, with working groups covering Amazon, Walmart, TikTok, warehousing, and tariffs. He was elected to the Board of Directors of the Baby Safety Alliance, and Jool Baby’s Fold ‘n Store Baby Bathtub won the 2026 Baby Innovation Award. 🔧 Brand as Growth Engine — Why Jool Baby was outselling competitors by 10x and still not getting mentioned in listicles, and what changed when they started investing in marketing 📊 TikTok as Launch Infrastructure — How to use affiliate-driven TikTok to create demand across every channel simultaneously, and why virality is now a product development filter 🤝 Amazon 1P Transition — What it actually looks like to migrate from Seller Central to Vendor Central, and how automation made it nearly hands-free ⚙️ Team Architecture at Scale — The structural mistakes of two founders doing everything, and how to build decision-making authority into a growing org without losing speed 📈 Over-Engineering Risk in Product Development — What the singing spoon taught Jool Baby about market fit, launch channel, and knowing when to walk away from a clever idea 🎯 AI Across the Org — From ERP automation to non-technical employees spinning up their own tools, how Jool Baby is using AI to compress the gap between idea and execution Whether you’re building on Amazon, navigating the move into physical retail, or trying to compete on a playing field shaped by de minimis imports and tariff volatility, Judah’s frameworks offer a candid, operator-first look at what it actually takes to scale a bootstrapped consumer brand in today’s market. Perfect for: Amazon-native founders, DTC-to-retail operators, bootstrapped consumer brands, baby and juvenile products operators, multichannel commerce builders Guest: Judah Bergman — Founder & President, Jool Baby Host: Samantha Rose — Managing Partner, Hologram Capital & Founder, Endless Commerce This episode was recorded live and is part of our series on operational frameworks that drive real business results. Subscribe so you never miss an episode.

  7. Jun 29

    🦏 TED REPIC // RHINO USA CEO

    Ted Repic is the CEO of Rhino USA: the family-owned adventure gear company his sons Cameron and Dylan started in 2015 with a pickup truck and a gap in the market. Cameron was 19. Dylan jumped in with his savings while he was still in high school. Ted came in as CEO to help guide the growth. A decade later: nine figures in revenue, 300+ products, Walmart, Sam's Club, AutoZone, and one of the most unexpected TikTok Shop success stories out there — the top seller in automotive and motorcycle, with eight figures in platform revenue. Revenue has quadrupled in three years. And now they're breaking ground on RhinoWorld, a 182-acre adventure campus outside Austin where the gear gets built, beaten up, and eventually opened to customers, retail partners, and first responders in training. 🔧 Family Founder Dynamics — How to step into the CEO role at your kids' startup without taking over what they built 📊 TikTok Shop Category Playbook — How Rhino USA became the top seller in automotive on a platform dominated by beauty and fashion — and built a creator network driving nearly a billion impressions a year 🤝 SKU Expansion Without Margin Erosion — Growing from a handful of products to 300+ without losing operational clarity or unit economics ⚙️ Physical Infrastructure as Commercial Asset — What RhinoWorld actually is: product lab, content factory, live commerce stage, and proving ground all in one 📈 DTC-to-National-Retail Transition — What breaks when you go from owned channels to Walmart, and how to fix it before it does 🎯 Lifetime Guarantee as Operational System — How a brand promise becomes a product development and quality control framework at scale A decade of bootstrapped growth, a family business that actually works, and a 182-acre bet on where commerce is going. Ted's got the receipts. Perfect for: Family business operators, powersports and outdoor brand founders, TikTok Shop and social commerce operators, DTC-to-retail builders, bootstrapped consumer brand operators Guest: Ted Repic — CEO, Rhino USA Host: Samantha Rose — Managing Partner, Hologram Capital & Founder, Endless Commerce This episode was recorded live and is part of our series on operational frameworks that drive real business results. Subscribe so you never miss an episode.

  8. Jun 23

    🍵 JENNIE RIPPS // OWL’S BREW CO-FOUNDER & CEO

    Before Jennie Ripps built one of the most talked-about RTD brands in the country, she was convincing Momofuku and Soho House that tea deserved to be taken as seriously as wine. That instinct — that what's actually in your glass matters — became the entire thesis behind Owl's Brew. She launched it in 2020, right as the world shut down, and grew 918% in year one anyway. No sampling. No playbook. Just a product people actually wanted and a founder who understood her consumer better than most. She's a certified tea sommelier, co-author of Wise Cocktails (Rodale), and the person who figured out how to get a clean-ingredient cocktail brand into Disney World, SoFi Stadium, and TD Garden while also landing at Whole Foods, Trader Joe's, and Total Wine. In 2021 she closed a $9 million Series A. The brand has 40-plus product awards and counting. 🔧 Clean-Label Brand Architecture — How ingredient transparency becomes a marketing line 📊 RTD Distribution Strategy — Navigating the three-tier alcohol system as a challenger brand without legacy relationships or trade spend 🤝 No-Sampling Launch Playbook — What actually drove 918% growth when the conventional in-store trial model wasn't available ⚙️ Venue Channel Development — How to get into stadium and hospitality accounts, and what it takes to actually service them 📈 Product Line Expansion Logic — Knowing when your consumer is ready for something new versus when you're about to dilute what's working 🎯 Community as Commercial Infrastructure — How the Wise Women Collective drives real business outcomes, not just sentiment If you're building in beverage, trying to figure out distribution, or just wondering how someone launches a cocktail brand during a pandemic and comes out the other side with a $9M raise — this one's for you. Guest: Jennie Ripps — Co-founder & CEO, Owl's Brew Host: Samantha Rose — Managing Partner, Hologram Capital & Founder, Endless Commerce Recorded live. Part of our series on operational frameworks that drive real business results. Subscribe so you never miss an episode.

5
out of 5
8 Ratings

About

Look, we've all heard the polished founder story—the perfect pitch, the seamless scale, the overnight success. But what about the time you oversold by 100K units? Or when your 'seamless' integration crashed right before Black Friday? Host Samantha Rose has been there—from founding her first consumer business, GIR, managing fulfillment and industrial design for your favorite brands, or acquiring distressed brands on her own. Welcome to Commerce is Chaos, the podcast for founders who knows that building a real business is beautifully, chaotically messy.