Common Ground: Bereavement Sector Chats

Ontario Association of Cemetery and Funeral Professionals
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Join us for Common Ground: Bereavement Sector Chats as we delve into the intricacies of the funeral, cremation, and cemetery services profession. Explore what makes this sector truly unique and discover how our work impacts the lives of both professionals and the families we serve. Whether you’re navigating the challenges of the field or supporting those in need, Common Ground offers insights and stories that resonate across the entire bereavement community.

  1. Jun 25

    On the Front-Line: The People Who Care for Our Cemeteries

    What does it take to care for the places where we honour and remember those we've lost? In this episode of Common Ground: Bereavement Sector Chats, hosts Darren Denomme and Kate McMaster sit down with J-P Narbonne, Manager of Cemeteries for the City of Niagara Falls, to explore the vital work of front-line cemetery professionals. From preparing for interments and maintaining beautiful, peaceful spaces to supporting families during some of life's most difficult moments, cemetery operations require a unique blend of technical expertise, teamwork, and compassion. J-P shares his own journey into the profession and offers an inside look at the daily realities, challenges, and rewards of caring for these important community spaces. The conversation also explores common misconceptions about cemetery work, the skills and dedication required of front-line staff, and why their often-unseen contributions are essential to the bereavement sector and the families it serves. Whether you're part of the funeral, cemetery, or cremation profession—or simply curious about the people who quietly work behind the scenes—this episode offers a new appreciation for the individuals who help preserve places of remembrance with dignity and care. Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠ For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

    33 min

  2. May 28

    Understanding Support Roles: FDAs, Drivers & Transfer Staff or A Funeral Home to Funeral Homes: The Support Behind the Profession

    In this episode, hosts Darren and Kate explore one of the most essential — and often unseen — parts of the bereavement profession: the support teams and specialized service providers that help funeral homes care for families every day. Joining the conversation is Allan Cole, President and Owner of MacKinnon & Bowes Ltd., a company often described as a “funeral home to funeral homes.” With nearly five decades of experience in funeral service, Allan shares insights into the many behind-the-scenes roles that keep operations running smoothly, including Funeral Director Assistants (FDAs), transfer staff, drivers, communication specialists, and funeral directors working in support capacities. The episode also takes a deeper look at repatriation services — the complex process of bringing loved ones home across provinces and international borders — and the coordination, professionalism, and compassion required to support families through difficult circumstances. Gain a greater appreciation for the teamwork, trust, and operational support systems that allow funeral homes to continue serving families during periods of staffing strain, high call volumes, and complex logistical situations. Whether you work in the bereavement sector or simply want to better understand the many professionals involved in end-of-life care, this episode offers a thoughtful and informative look at the people working quietly behind the scenes to support both funeral homes and the families they serve. Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠ For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

    58 min

  3. Apr 30

    Funeral Director is More Than a Title: Understanding the Role in Ontario (Class 1 & Class 2)

    In this episode, we explore what it truly means to be a funeral director in Ontario—beyond the title and into the heart of the profession. Joined by Heather Earle, Managing Director of Adams Funeral Home in Barrie and OACFP Board Member, we unpack the roles and responsibilities of both Class 1 and Class 2 Funeral Directors, with a closer look at the growing importance of the Class 2 designation. From guiding families through difficult decisions to ensuring legal and ethical standards are upheld, this conversation highlights the balance of compassion and professionalism required in funeral service. Whether you're part of the bereavement sector or seeking a better understanding of the profession, this episode offers valuable insight into the people and roles that support families when it matters most. Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠ For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

    30 min

  4. Mar 26

    What is a Cremation Technician? The Inside Scoop.

    In this episode, we take a closer look at one of the most important — and least visible — roles in the bereavement sector: The Cremation Technician. Hosts Darren Denomme and Kate McMaster are joined by Rick Whittingstall of St. John’s Dixie Cemetery and Crematorium (Mississauga) and Mark Walker of Southwest Crematoriums (Milton). Together, they provide an inside look at the work that takes place behind the scenes to ensure that cremation is carried out with professionalism, precision, and respect. Rick and Mark walk listeners through what a typical day can involve — from documentation and identification procedures to operating and maintaining specialized equipment. They also discuss the safeguards and regulatory requirements that guide their work, and how careful attention to detail helps maintain the trust families place in the bereavement sector. The conversation also explores how cremation technicians are trained and certified in Ontario, including the role of professional education and regulatory oversight in maintaining high standards of care. Along the way, our guests address common myths about cremation and share why collaboration between funeral homes, cemeteries, and crematorium staff is essential. While much of their work happens out of public view, cremation technicians play a critical role in ensuring that families’ loved ones are treated with dignity and that the cremation process is carried out safely, ethically, and responsibly. This episode offers a rare behind-the-scenes perspective on a profession that quietly supports thousands of families each year — and highlights the skill, professionalism, and dedication required to do it well. Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠ For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

    49 min

  5. Feb 26

    The Work Behind the Gates: Understanding Cemetery Sales and Operations

    In this episode, we take a closer look at a role that is often misunderstood but essential to how cemeteries serve families and communities. Hosts Darren Denomme and Kate McMaster are joined by Meaghan Shanahan, Director of Family Services, and Solange McConnell, Director of Cemetery Operations at Beechwood Funeral, Cemetery and Cremation Services. Together, they unpack the work behind cemetery sales and how it connects directly to operational integrity, regulatory compliance, and compassionate service. While many people assume cemetery sales is simply about purchasing space, this conversation reveals something much deeper. Cemetery professionals guide families through understanding interment rights, service coordination, memorialization decisions, and the long-term responsibilities attached to each choice. These decisions are not transactional—they are permanent, personal, and rooted in public trust. This episode highlights the professionalism, clarity, and care required to serve families at some of life’s most vulnerable moments. It also illustrates how strong internal collaboration ensures accuracy, dignity, and long-term community stewardship. As part of Season 2’s focus on demystifying roles within funeral, cemetery, and cremation services, this conversation sheds light on the people who work “behind the gates”—ensuring that every decision made today is honoured for generations to come. Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠ For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

    34 min

  6. Jan 29

    Funeral Preplanner: What It Really Means

    In this episode, we shine a light on a role that is often misunderstood but deeply impactful — the Funeral Pre-Planner. Our guest, Laura Eccles, Funeral Pre-Planner with Patterson Funeral Home, joins us to explain what pre-planning really involves and why it plays such an important role for families, funeral homes, and the broader bereavement sector.Laura walks us through the day-to-day responsibilities of a pre-planner, the skills required to do this work with integrity and compassion, and the common misconceptions surrounding pre-arrangements. We discuss how education, trust-building, and ethical practice are central to the role — and how pre-planning can provide clarity, confidence, and peace of mind long before a loss occurs. This conversation is part of our 2026 season focused on getting to know the people and roles behind bereavement care. Whether you work in the sector, are considering a career path, or want to better understand how funeral pre-planning supports families, this episode offers practical insight and a behind-the-scenes perspective on a vital profession. Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠ For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

    31 min

  7. 12/18/2025

    Navigating Grief Through the Holidays

    How do we support grieving families during the holidays? In this December episode, Darren and Kate sit down with Krystall Riddell to explore the emotional complexity that the holiday season brings for many individuals and families experiencing loss. From heightened emotions and disrupted traditions to the comfort found in rituals and remembrance, we look at how the bereavement sector can create space for compassion, connection, and healing. Krystall shares insights from her work at Essentials Cremation and Burial Services, offering practical strategies for helping families navigate the season with gentleness and intention. We also discuss how funeral, cemetery, and cremation professionals can care for themselves during this demanding time of year. A meaningful year-end conversation for anyone supporting those who are grieving. Guest: Krystal Riddell, OACFP Board Member & Owner of Essentials Cremation and Burial Services Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠ For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

    21 min

  8. 11/27/2025

    Don’t Burden Your Family: Plan Your Estate Now

    In this episode of Common Ground, hosts Darren Denomme and Kate McMaster explore how early planning — from drafting a will to documenting final wishes — helps families, executors, and professionals navigate loss with clarity and compassion. Joining the conversation are Andrea Love, OACFP Board Member and President & CEO of Legacy Private Trust, and Mark O’Farrell, CEO of The Canadian Institute of Certified Executor Advisors. Together, they discuss the importance of Make a Will Month, the often-overlooked connection between estate planning and bereavement care, and how OACFP’s Priority of Persons advocacy is helping to reduce confusion and conflict when making final arrangements. From understanding the role of executors and powers of attorney to helping families start meaningful conversations about their wishes, this episode offers practical insights for professionals and the public alike. Andrea Love – President & CEO, Legacy Private Trust; OACFP Board Member. Brings decades of financial and fiduciary experience helping families and professionals navigate estate planning and trust administration. Mark O’Farrell – CEO, The Canadian Institute of Certified Executor Advisors. Leads Canada’s premier organization for executor education and certification, promoting clarity, collaboration, and professionalism in estate administration. Download your free Leader Guide available for each episode at: ⁠oacfp.com/site/podcast⁠ For more information on OACFP check out: www.oacfp.com or follow us at: https://www.facebook.com/OACFP/ https://www.instagram.com/oacfphere4you/ https://www.linkedin.com/company/ontario-association-of-cemetery-and-funeral-professionals-oacfp/

    42 min
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About

Join us for Common Ground: Bereavement Sector Chats as we delve into the intricacies of the funeral, cremation, and cemetery services profession. Explore what makes this sector truly unique and discover how our work impacts the lives of both professionals and the families we serve. Whether you’re navigating the challenges of the field or supporting those in need, Common Ground offers insights and stories that resonate across the entire bereavement community.

Information

  • Creator
    Ontario Association of Cemetery and Funeral Professionals
  • Years Active
    2024 - 2026
  • Episodes
    19
  • Rating
    Clean
  • Copyright
    © Ontario Association of Cemetery and Funeral Professionals
  • Show Website
    Common Ground: Bereavement Sector Chats