Community Conversations Community Conversations

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.







Episode #82 of Community Conversations features Chris Catania, Head of Community at ESRI







On this special State of Community Management 2022 episode, Chris Catania and Anne Mbugua discuss the importance of thoughtful leadership programs in online communities. Chris shares the role community leadership programs, including executive leadership and customer champion programs, play in the ESRI community and explores the most surprising findings from the 2022 report.























Chris also shares advice for aligning your community program with other internal programs to drive revenue and boost customer satisfaction.







Listen to Chris Catania on Community Leadership















About Chris Catania







Chris is an award-winning community and collaboration leader, who always thinks “people first, technology next.”







For more than 20 years, he has helped organizations build relationships with their audiences through strategic communication, community management, content development, and global business strategy.







He believes in the proven power of community to deepen trust, increase loyalty, lower costs and grow revenue. And that power comes when you align community with real business goals to design meaningful online experiences and deliver measurable business results.







He is driven by a passion to empower companies to leverage the power of community as a strategic asset and competitive advantage in the marketplace.







About ESRI







Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where. We take a geographic approach to problem-solving, brought to life by modern GIS technology. We are committed to using science and technology to build a sustainable world. Learn more about ESRI.







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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.







Episode #81 of Community Conversations features Allison Brotman, Vice President, Learning & Community at UKG.







On this special State of Community Management 2022 episode, Allison and Anne Mbugua discuss the importance of strategy in online community programs. Allison shares the role community strategy plays in the UKG community, and explores the most surprising findings from the 2022 report.







Allison also shares advice for online community professionals embarking on new strategy building, including how a listening tour sets a solid foundation for community building.







Listen to Allison Brotman on Community Strategy















About Allison Brotman







Allison Brotman is the Vice President, Learning & Community at UKG. She has over nineteen years of distinguished performance in the development and leadership of community, learning, and knowledge management programs for multiple industries. She has experience developing new and improving existing programs in accordance with business objectives, customer specifications, regulatory requirements, and industry standards. Allison is obsessed with the customer experience and enjoys working closely with customers and subject matter experts.







About UKG







UKG was born from a historic merger that created one of the world’s leading HCM cloud companies, they help 70,000+ organizations across every industry anticipate and adapt to their employees’ needs beyond just work.







UKG is a leading provider of HR, payroll, and workforce management solutions for all people. But don’t take our word for it: They are the only enterprise vendor ranked as a leader by all major analysts and peer review sites and have been recognized around the world for our workplace culture, innovative practices, and commitment to customer success.







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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.















Episode #80 of Community Conversations features Marjorie Anderson, Product Manager, Digital Communities at Project Management Institute, and Founder of Community by Association, LLC.















On this episode we chat with Marjorie about her recent trip to Dubia to attend the Dubai Association Conference, how live, in-person events have changed in this post-pandemic era, and advice for anyone attending IRL events. We also discuss the upcoming CLIX event in Memphis, TN, where Marjorie is the Conference Chair!























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About Marjorie: Marjorie Anderson is an experienced community management professional with expertise in building a large global community for associations and plays a leading role in developing Digital Communities at Project Management Institute. She is the Founder of Community by Association, L.L.C., an organization that dually supports community management practitioners in associations and nonprofits and that provides information and resources to these organizations enabling them to build a solid foundation for their community programs. She is skilled at developing cohesive community strategies that connect to organizational goals and consider the full user experience across an organization’s digital ecosystem. Find Marjorie here and here.







Discussed in the podcast:







Community Leaders Institute eXpo: On April 4-5, 2022 at the Renasant Convention Center in Memphis, TN, CLIX will bring together community professionals from all industries to provide training, best practices and community building, helping you to implement them into your day-to-day operations. Learn from leaders with years of expertise and connect with professionals who are facing (and have faced) similar challenges that will help you prepare for the future of work.







CommunityConversations-Transcript-MarjorieAndersonDownload

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.











Episode #79 of Community Conversations features Chris Catania, Head of Community at Esri. Esri is an international supplier of geographic information system software, web GIS and geodatabase management applications, headquartered in Redlands, California.







Chris is an award-winning community and collaboration leader, who always thinks “people first, technology next.”For more than 20 years, he has helped organizations build relationships with their audiences through strategic communication, community management, content development, and global business strategy.







Chris is an award-winning community and collaboration leader, who always thinks “people first, technology next.”For more than 20 years, he has helped organizations build relationships with their audiences through strategic communication, community management, content development, and global business strategy.























He believes in the proven power of community to deepen trust, increase loyalty, lower costs and grow revenue. And that power comes when you align community with real business goals to design meaningful online experiences and deliver measurable business results.







He is driven by a passion to empower companies to leverage the power of community as a strategic asset and competitive advantage in the marketplace.







We chat about how the community redesign of their long-term community program, their award-winning community design elements, and how Esri leveraged member feedback to design a community that serves the members and the organization.







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Discussed in the conversation:







Community Jobs







Team Bearded Dragon:

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.







Episode #78 of Community Conversations features Stephanie Weiner Director, Digital Strategy & Engagement at the Association of American Medical Colleges (AAMC).







We chat about converting digital skeptics, using a playbook to scale community initiatives, and replacing email with community programs to create evergreen knowledge bases online.























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Episode #77 features Jeremy Meiss, Director, DevRel & Community at circleci.







Jeremy shares a look at how circleci connects with their audience through developer relations programs.







Using Orbit to connect their community channels, Jeremy and his team provide a single pane of glass into the developer journey, and can easily track and measure the impact of individual members.







This episode of Community Conversations is sponsored by Orbit. Learn more about Orbit here.



































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