Compliance Deconstructed

Jessica Zeff, Lorie Davis, & Elvan Baker

Welcome to Compliance Deconstructed, a podcast dedicated to all things Healthcare Compliance.Hosted by Healthcare Compliance professionals Jessica Zeff, Lorie Davis, and Elvan Baker, each episode thoroughly breaks down the complex inner-workings of compliance in the healthcare industry.From the 7 Elements that make up Healthcare Compliance to AI's impact on the industry and everything in between, Compliance Deconstructed is your resource for information, strategy, and commentary to elevate your knowledge base. Click play and join us for an episode today!

  1. Is Your AI Policy Truly Safe? What You Need to Know

    MAR 3

    Is Your AI Policy Truly Safe? What You Need to Know

    In this episode of Compliance Deconstructed, hosts Jessica Zeff and Elvan Baker explore why written policies and procedures are foundational to business success, risk mitigation, and regulatory compliance. Throughout this conversation, they break down how documented guidance eliminates confusion, creates operational consistency, and protects organizations from unnecessary legal and financial exposure. Clear, well-written policies function as a company’s rulebook by defining expectations, outlining responsibilities, and standardizing processes across departments. When employees have accessible, written procedures to reference, organizations reduce misinterpretation, improve accountability, and strengthen internal controls. Jessica and Elvan also examine the critical role policies play in legal and regulatory compliance, especially in highly regulated industries like healthcare. Documented policies demonstrate due diligence during audits, investigations, and compliance reviews, while routine updates ensure alignment with evolving laws, industry standards, and regulatory requirements. The episode concludes with a practical, step-by-step framework for developing effective policies and procedures, including stakeholder collaboration, structured drafting, training, and ongoing review. The hosts also discuss how AI and LLM tools can assist with brainstorming and drafting, while emphasizing that human expertise, organizational context, and compliance insight remain essential to producing policies that truly protect and support the business. Key Takeaways Written policies and procedures establish clear expectations and reduce operational confusion.Documented processes promote consistency, accountability, and standardized decision-making.Strong policies serve as evidence of compliance during audits, investigations, and legal challenges.Regular review and updates are necessary to maintain alignment with changing laws and regulations.AI and LLM tools can support drafting and organization, but human expertise is required for customization and compliance accuracy.Effective policy development includes stakeholder input, employee training, and continuous improvement. Learn more about Healthcare Compliance and discover how Simply Compliance can help your company at simplycomplianceconsulting.com.

    43 min
  2. An Up-Close Look at Compliance Whistleblowing, Practices, & Procedures

    FEB 17

    An Up-Close Look at Compliance Whistleblowing, Practices, & Procedures

    In this episode of Compliance Deconstructed, hosts Jessica Zeff, Elvan Baker, and Lorie Davis unpack the true meaning of whistleblowing in healthcare compliance and why speaking up is essential to protecting patients and public funds. They explore how whistleblowing differs from gossip or tattling, emphasizing that good faith reporting is rooted in observed facts, regulatory violations, and unresolved internal concerns, not rumors or personal grievances. This thorough discussion highlights real-world healthcare scenarios, including pharmaceutical off-label promotion and falsified patient records, to demonstrate how compliance failures can escalate into systemic wrongdoing. By clarifying the distinction between minor workplace issues and serious fraud, the hosts provide compliance professionals with practical insight into when concerns rise to the level of protected whistleblower activity. A major focus of the episode is the legal framework surrounding whistleblowing, including the Qui Tam provisions under the False Claims Act that allow individuals to report fraud against government healthcare programs and potentially receive a financial award. The hosts explain how these incentives are designed to offset the personal and professional risks whistleblowers face, while reinforcing that most individuals are motivated by ethics, accountability, and patient safety over financial gain. Finally, the conversation turns to building a culture of trust within healthcare organizations through strong non-retaliation policies, confidential reporting channels, and responsive compliance programs. By fostering psychological safety and taking internal reports seriously, organizations can address misconduct early, reduce regulatory exposure, and strengthen overall compliance governance. Key Takeaways from This Episode Whistleblowing in healthcare compliance involves reporting serious legal or regulatory violations, not minor workplace complaints.Good faith reporting requires a genuine belief that misconduct has occurred, supported by factual observations.Systemic fraud, false claims, patient safety risks, and regulatory violations are common triggers for protected whistleblower actions.The False Claims Act’s Qui Tam provisions incentivize reporting fraud against government healthcare programs while acknowledging the risks whistleblowers take.Strong non-retaliation policies and confidential reporting mechanisms are essential components of an effective compliance program.Creating a speak-up culture helps healthcare organizations identify risks early, prevent enforcement actions, and protect both patients and public funds. Learn more about Healthcare Compliance and discover how Simply Compliance can help your company at simplycomplianceconsulting.com.

    40 min
  3. Why Professional Development Matters For Compliance Pros

    FEB 3

    Why Professional Development Matters For Compliance Pros

    Continuous learning is essential for healthcare compliance professionals navigating constant regulatory updates, operational changes, and emerging risks. In this episode of Compliance Deconstructed, hosts Jessica Zeff, Lorie Davis, and Elvan Baker explore why ongoing professional development is critical to staying effective, confident, and compliant in a rapidly evolving healthcare industry. This in-depth discussion highlights how professional development goes beyond certifications and formal training to include practical, day-to-day learning opportunities. From mastering new technologies to sharpening problem-solving skills, continuous learning helps compliance professionals remain relevant and prepared for audits, investigations, and organizational change. You will also hear how networking, peer collaboration, and industry engagement play a vital role in compliance education. Conferences, association meetings, and professional communities create space for shared experiences, innovative solutions, and real-world insights that cannot be found in policy manuals alone. Finally, this info-packed episode emphasizes the value of mentorship, coaching, and embracing new challenges within compliance roles. By stepping outside comfort zones, seeking guidance from experienced professionals, and reflecting on lessons learned, compliance leaders can strengthen their skill sets and build resilient, future-ready careers. Key Takeaways Continuous learning is critical to staying current in healthcare compliance amid regulatory and industry changesProfessional development extends beyond certifications to hands-on experiences and skill-buildingNetworking with peers offers practical insights and real-world compliance solutionsTaking on new challenges accelerates growth in leadership, communication, and risk managementMentorship and coaching can fast-track professional and compliance expertiseViewing learning as an investment—not a burden—leads to long-term career success Learn more about Healthcare Compliance and discover how Simply Compliance can help your company at simplycomplianceconsulting.com.

    42 min
  4. Master Medicaid Audits: Your ECRO & ISCA Survival Guide

    JAN 20

    Master Medicaid Audits: Your ECRO & ISCA Survival Guide

    Medicaid audits play a critical role in ensuring healthcare organizations meet compliance, quality, and contractual requirements, and this episode of Compliance Deconstructed breaks down what providers and health plans need to know. Hosts Jessica Zeff, Lorie Davis, and Elvan Baker explore how ECRO and ISCA audits function within Medicaid programs and why understanding them is essential for operational success. Throughout this in-depth conversation, your hosts explain that ECRO audits, conducted by External Quality Review Organizations, focus on evaluating the quality of care, member services, and adherence to state and federal Medicaid standards.  ISCA audits concentrate on internal systems capability, including data integrity, IT security, and the reliability of systems used to manage Medicaid services and member information. You will learn that Medicaid audit processes vary by state, with some states conducting comprehensive annual reviews and others using staggered or rotating audit schedules. Lorie, Jessica, and Elvan emphasize the importance of knowing state-specific requirements and timelines to ensure audit readiness and avoid compliance gaps. The conversation also highlights the importance of contracts, protocols, and staff preparation in successful audit outcomes. By understanding contractual obligations, educating staff on their roles, and practicing audit readiness through mock interviews and data reviews, organizations can approach ECRO and ISCA audits with greater confidence and clarity. Key Takeaways ECRO audits evaluate quality of care, member services, and compliance with Medicaid requirements.ISCA audits assess the security, accuracy, and capability of internal data and IT systems.Medicaid audit structures and timelines vary by state and require careful review.State contracts define the standards and protocols used during ECRO and ISCA audits.Staff education and role clarity are essential for accurate and effective audit responses.Proactive preparation, including mock audits and data reviews, supports stronger compliance outcomes. Learn more about Healthcare Compliance and discover how Simply Compliance can help your company at simplycomplianceconsulting.com.

    48 min
  5. Whistleblowing: It's Not What You Think It Is

    JAN 6

    Whistleblowing: It's Not What You Think It Is

    In this episode of Compliance Deconstructed, hosts Jessica Zeff, Lorie Davis, and Elvan Baker unpack why whistleblowing remains a critical pillar of effective healthcare compliance programs. They explore how speaking up about concerns - whether ethical, operational, or regulatory - helps healthcare organizations identify risks early and protect patients, staff, and reputation. This in-depth discussion reframes whistleblowing as a proactive compliance tool rather than an act of disloyalty, especially within highly regulated healthcare environments. The hosts explain how fostering transparency and psychological safety strengthens compliance culture and supports long-term organizational integrity. Jessica, Lorie, and Elvan also examine the tension between perceived loyalty and truth-telling in healthcare workplaces. They highlight how leadership attitudes and “all-or-nothing” cultures can unintentionally discourage reporting and increase compliance and regulatory risk. This episode concludes with practical guidance for building safe, trusted reporting systems in healthcare organizations. From non-retaliation policies to multiple reporting channels, you’ll get an outline of actionable steps compliance leaders can take to encourage employees to raise concerns before small issues become systemic failures. Key Takeaways Whistleblowing is about raising concerns in good faith to improve healthcare compliance and patient safety.A strong speak-up culture helps healthcare organizations detect risks early and prevent regulatory violations.Loyalty to an organization includes being willing to question processes and highlight compliance gaps.Fear of retaliation is a major barrier to reporting concerns and must be addressed through policy and practice.Multiple, well-communicated reporting channels increase trust and reporting effectiveness.Healthcare leaders play a critical role in modeling transparency and encouraging ethical accountability. Learn more about Healthcare Compliance and discover how Simply Compliance can help your company at simplycomplianceconsulting.com.

    39 min
  6. United Healthcare's Shocking Billing Fraud Exposed: What You Need to Know - Part 2

    12/23/2025

    United Healthcare's Shocking Billing Fraud Exposed: What You Need to Know - Part 2

    In this episode of Compliance Deconstructed, hosts Jessica Zeff, Elvan Baker, and Lorie Davis continue to break down the complexities of the ongoing United Healthcare case through the lens of prior authorization and patient access. They explore how insurance-driven decision-making continues to impact healthcare delivery, compliance expectations, and provider operations. Today’s conversation highlights how prior authorization, though positioned as a cost-control tool, can delay essential care and complicate compliance workflows. The hosts discuss real-world scenarios where automation, incomplete reviews, and non-specialist evaluators contribute to patient risk and provider frustration. Jessica, Lorie, and Elvan will take you inside the peer-to-peer review process, explaining why mismatched reviewer expertise can derail legitimate medical requests. They outline how these flawed review structures not only hinder care but also challenge providers’ ability to maintain regulatory integrity. The episode also includes a deeper look at how administrative burden, denials, and insurance network disruptions affect both compliance teams and patient outcomes. Your favorite trio of compliance professionals emphasize proactive communication, documentation, and advocacy as essential strategies for navigating an increasingly complex insurance landscape. Key Takeaways Prior authorization often creates delays in medically necessary care despite its stated purpose of cost control.Automated or poorly reviewed denials can undermine clinical decision-making and erode trust between providers and insurers.Peer-to-peer reviews frequently involve non-specialists, leading to inaccurate assessments of complex medical cases.Administrative burdens tied to authorization processes place significant strain on healthcare providers and compliance teams.Network disruptions by insurers can severely limit patient access and destabilize established provider relationships.Strong documentation, patient advocacy, and early communication remain essential tools for navigating prior authorization barriers. Learn more about Healthcare Compliance and discover how Simply Compliance can help your company at simplycomplianceconsulting.com.

    57 min
  7. United Healthcare's Shocking Billing Fraud Exposed: What You Need to Know - Part 1

    12/09/2025

    United Healthcare's Shocking Billing Fraud Exposed: What You Need to Know - Part 1

    In this episode of Compliance Deconstructed, Jessica, Elvan, and Lorie break down the complex relationship between healthcare compliance, patient safety, and organizational integrity. They use a major real-world case study (United Healthcare, to be exact) to show how compliance failures ripple across quality of care, operations, and public trust. The hosts explore how organizational culture can make or break an effective compliance program, emphasizing the powerful influence of informal norms and leadership behavior. Collectively, they highlight why even the strongest policies fall flat when daily actions don’t align with written expectations. As you dive into this in-depth conversation, you’ll hear a clear explanation of healthcare billing risks, including upcoding, documentation failures, and the downstream impact on patient care and system credibility. The conversation demystifies these billing pitfalls and offers actionable insights on transparency and prevention. In addition, this episode addresses the unique challenges faced by large, multilayered healthcare organizations trying to maintain consistent oversight. Jessica, Elvan, and Lorie outline practical strategies, including risk identification, training, monitoring, and escalation that help compliance teams stay proactive in vast systems. This episode is Part 1 of 2 evaluating the United Healthcare case. Key Takeaways Compliance is deeply connected to patient safety and care quality. Failures in one area inevitably affect the others.Organizational culture has a greater impact on compliance behavior than written policies alone.Billing practices such as upcoding create legal, ethical, and patient-care risks that organizations must actively manage.Large healthcare entities face structural challenges that make centralized compliance oversight difficult.Strong internal controls, such as audits, documentation, monitoring, and training. are essential for reducing compliance vulnerabilities.Individual employees play a critical role in reporting concerns and maintaining ethical standards, even within massive organizations. Learn more about Healthcare Compliance and discover how Simply Compliance can help your company at simplycomplianceconsulting.com.

    43 min
  8. Board Fiduciary Duties Explained - How to Avoid Costly Mistakes

    11/25/2025

    Board Fiduciary Duties Explained - How to Avoid Costly Mistakes

    Compliance Deconstructed is back and in this episode, hosts Jessica Zeff, Lorie Davis, and Elvan Baker break down the fundamentals of fiduciary duties and why they matter for every organization. This in-depth conversation explores how strong oversight begins with understanding the core responsibilities every board member holds, showcasing how fiduciary duties serve as the backbone of organizational stewardship and how compliance programs empower boards to uphold those duties effectively. Jessica, Lorie, and Elvan explain the three pillars of fiduciary duty: care, loyalty, and obedience, as well as why each is essential for informed and ethical decision-making. Their discussion highlights practical scenarios that show how board members can apply these duties in real time, from reviewing financials to navigating conflicts of interest. This episode also explores the intersection of compliance and fiduciary responsibilities, framing compliance as the operational engine that supports ethical oversight. They discuss how data, transparency, and clear reporting lines give boards the tools they need to fulfill their legal and ethical roles. To make fiduciary duties actionable, the conversation outlines practical steps for board engagement, including targeted education, relevant data sharing, and open communication with compliance leadership. These strategies help transform fiduciary duties from theoretical concepts into everyday governance practices. Key Takeaways Board fiduciary duties (care, loyalty, and obedience) form the foundation of responsible governance.Compliance programs provide the systems and controls that support board oversight.Effective boards rely on timely, accurate data to make informed, risk-aware decisions.Conflict-of-interest awareness is essential to upholding the duty of loyalty.Clear communication channels between compliance officers and boards strengthen organizational integrity.Integrating compliance into strategic decisions enhances both mission alignment and legal protection. Learn more about Healthcare Compliance and discover how Simply Compliance can help your company at simplycomplianceconsulting.com.

    44 min
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Welcome to Compliance Deconstructed, a podcast dedicated to all things Healthcare Compliance.Hosted by Healthcare Compliance professionals Jessica Zeff, Lorie Davis, and Elvan Baker, each episode thoroughly breaks down the complex inner-workings of compliance in the healthcare industry.From the 7 Elements that make up Healthcare Compliance to AI's impact on the industry and everything in between, Compliance Deconstructed is your resource for information, strategy, and commentary to elevate your knowledge base. Click play and join us for an episode today!

Information

  • Creator
    Jessica Zeff, Lorie Davis, & Elvan Baker
  • Years Active
    2025 - 2026
  • Episodes
    22
  • Rating
    Clean
  • Copyright
    © 2026 Compliance Deconstructed
  • Show Website
    Compliance Deconstructed