Receivables Podcast | Discussions About Debt Collection

Adam Parks
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Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections. Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format. 🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.

  1. Bridging Sales and Client Services in Collections | Ep. 267

    17 GIỜ TRƯỚC

    Bridging Sales and Client Services in Collections | Ep. 267

    Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost. In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations, involving operations earlier, and how sales operations collaboration reduces friction, escalations, and churn. If you’re focused on trust-based client retention in receivables, this conversation offers practical, field-tested guidance you can apply immediately. Listen in and subscribe for more real-world strategies shaping the future of collections. Podcast Website: https://receivablespodcast.com/videos/sales-client-services-alignment-siegel Guest Website: https://sclpa.com/ Guest LinkedIn: https://www.linkedin.com/in/jonathan-siegel-474a4b5/ sales and client services alignment, sales to client services handoff, post sale client experience, sales operations collaboration, trust based client retention, legal collections onboarding #salesandclientservicesalignment #jonsiegel #legalcollections Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    30 phút
  2. Preparing for Security Threats: What Collection Agencies Must Fix Now | Ep. 266

    5 NGÀY TRƯỚC

    Preparing for Security Threats: What Collection Agencies Must Fix Now | Ep. 266

    How prepared is your agency for preparing for security threats? In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like. Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can take to strengthen incident response planning. Tune in and level up your operational resilience. Podcast Website: https://receivablespodcast.com/videos/preparing-for-security-threats-ribeiro Guest Website: https://www.transunion.com/ Guest LinkedIn: https://www.linkedin.com/in/eder-ribeiro-j-d-m-s-614a4a58/ preparing for security threats, cybersecurity readiness for collection agencies, first 72 hours incident response, small agency cyber risk management, social engineering threats in collections, incident response planning for collection agencies, data governance for sensitive consumer information, eder ribeiro, transunion, receivables podcast #preparingforsecuritythreats #ederribeiro #cybersecurityreadiness Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    41 phút
  3. The Real Disconnect Between Debt Relief and Collections Explained | Ep. 265

    6 NGÀY TRƯỚC

    The Real Disconnect Between Debt Relief and Collections Explained | Ep. 265

    Why does the disconnect between debt relief and debt collection still shape recovery outcomes? In this episode, Adam Parks sits down with Felix Shipkevich of Shipkevich PLLC to unpack the misconceptions holding both sides back and how AI-driven debt resolution workflows, emerging bot-to-bot negotiations, and modern payment rails for debt settlement are reshaping the landscape. A practical conversation for anyone navigating regulatory challenges in consumer debt resolution. If you enjoy discussions that help bridge operational gaps in our industry, make sure to subscribe and visit ReceivablesPodcast.com for more episodes. Podcast Website: https://receivablespodcast.com/videos/disconnect-between-debt-relief-shipkevich Guest Website: https://www.shipkevich.com/ Guest LinkedIn: https://www.linkedin.com/in/felixshipkevich/ disconnect between debt relief and debt collection, ai driven debt resolution workflows, bot to bot negotiations in financial services, modern payment rails for debt settlement, regulatory challenges in consumer debt resolution, felix shipkevich, shipkevich pllc #DebtReliefAndCollections #FelixShipkevich #AIDrivenDebtResolutionWorkflows Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    31 phút
  4. Debt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264

    9 THG 12

    Debt Collection Data Waterfalls: Testing, KPIs, and Continuous Improvement | Ep. 264

    What is a debt collection data waterfall, and why should it never be “set it and forget it”? In this episode, Adam Parks talks with Will Turner of TEC Services about building and managing waterfall strategies across compliance scrubs, recovery scoring, and skip tracing. They cover the KPIs that matter, how to avoid common mistakes (like single-threading one vendor), and how to test improvements using retroactive analysis or champion-challenger experiments in production. Receivables Podcast Website: https://receivablespodcast.com/videos/debt-collection-data-waterfalls-turner Guest Website – TEC Services: https://www.linkedin.com/company/tec-services-group Guest LinkedIn – Will Turner: https://www.linkedin.com/in/willturner/ debt collection data waterfalls, data waterfall strategy for collections, skip tracing waterfall, phone number waterfall testing, champion challenger testing in collections, data vendor performance testing, continuous improvement data strategy, will turner, tec services, receivables podcast #DebtCollectionDataWaterfalls #CollectionsDataStrategy #DataStrategy #TEC Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    31 phút
  5. How Collections Leaders Can Build Stronger Teams with Personality Data | Ep. 263

    4 THG 12

    How Collections Leaders Can Build Stronger Teams with Personality Data | Ep. 263

    Are you using hiring strategies based on personality insights to strengthen your team? In this episode, Adam Parks sits down with DJ Perry of Alvaria to talk about how understanding personality types helps collections leaders hire smarter, build stronger teams, and improve long-term performance. Together, they break down the DISC framework, effective hiring practices for collection agencies, and how personality alignment can boost retention and future leadership growth. Tune in and level up your people strategy. Podcast Website: https://receivablespodcast.com/videos/hiring-strategies-personality-insights-perry Guest Website: https://www.alvaria.com/ Guest LinkedIn: https://www.linkedin.com/in/perrydj/ hiring strategies using personality insights, disc framework for collections management, long term talent development in collections, building stronger collection teams, effective hiring practices for collection agencies, improving retention through personality alignment, dj perry, alvaria, receivables podcast #HiringStrategiesUsingPersonalityInsights #DJPerry #CollectionsTeamDevelopment Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    28 phút
  6. How to Prepare for the RMAI Conference and Maximize Your 2026 Meetings | Ep. 262

    2 THG 12

    How to Prepare for the RMAI Conference and Maximize Your 2026 Meetings | Ep. 262

    How prepared are you for RMAI annual conference networking this year? In this episode, Adam Parks sat down with Mike Becker, Executive Director of RMAI, to walk through the biggest updates for the RMAI annual conference. Mike outlines the major updates for 2026, including expanded meeting spaces, redesigned executive and VIP lounges, new fast-track demo areas, and additional private tables for focused discussions. He also explains how to prepare for the RMAI conference, why early outreach is essential, and how enhanced exhibit hall flow creates stronger networking opportunities for debt buyers and agencies. The conversation covers new meeting spaces, sponsorship availability, first-time attendee programming, and the upgraded golf tournament at TPC Summerlin. For professionals looking to maximize meetings, relationships, and on-site strategy, this episode provides clear, practical guidance. Podcast Website: https://receivablespodcast.com/videos/rmai-annual-conference-networking-becker Guest Website: https://rmaintl.org/ Guest LinkedIn: https://www.linkedin.com/in/beckermike/ RMAI Annual Conference Registration: https://rmaintl.org/events/2026-annual-conference/ rmai annual conference networking, how to prepare for rmai conference, rmai networking best practices, networking opportunities for debt buyers, collections industry conference tips, rmai conference meeting strategy #RMAIAnnualConferenceNetworking #MikeBecker #CollectionsIndustryConference @ReceivablesManagement Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    21 phút
  7. How to Operationalize Collection Tech for Better Results | Ep. 261

    25 THG 11

    How to Operationalize Collection Tech for Better Results | Ep. 261

    Are you working on operationalizing collection technology or planning a system conversion?  In this episode, Bob Burnside sits down with Adam Parks to break down what actually drives successful implementations. Bob shares lessons from 35+ years in collections, ranging from building legal and pre-legal departments to managing IT security, PCI, and ISO certification. He explains why teams resist change, how to earn buy-in, and why new systems fail when agencies try to rebuild old workflows.  Bob also details his hands-on training approach: “show, practice, review,” combined with documentation and recorded sessions. Together, they also unpack data lake strategy, reporting expectations, and how to streamline dialer files and letter processes to reduce manual work.  Listen now to modernize your operations with confidence. Podcast Website: https://receivablespodcast.com/videos/operationalizing-collection-technology-burnside Guest LinkedIn: https://www.linkedin.com/in/robert-burnside-17866320/ Operationalizing Collection Technology, Receivables Technology Implementation, Change Management in Receivables Operations, System Conversion Challenges, Collector Training Strategies, Data Lake Integration in Collections, Bob Burnside, Receivables Podcast, Adam Parks #operationalizingcollectiontechnology #bobburnside #systemconversionchallenges Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    28 phút
  8. How Solo Transformed collector–consumer engagement workflows | Ep. 260

    20 THG 11

    How Solo Transformed collector–consumer engagement workflows | Ep. 260

    How is the evolution of the Solo platform changing how collectors resolve accounts? In this episode, host Adam Parks talks with George Simons of Solo about how the company transformed from helping consumers answer debt lawsuits to building a full debt resolution technology ecosystem. George explains how Solo now uses verified financial data assessment to evaluate a consumer’s ability to pay, creating high-trust, high-information negotiations that speed up settlements. Together, they also break down how Solo’s next-generation debt resolution tools reduce back-and-forth offers, cut compliance risks, and allow collectors to resolve accounts in seconds through a streamlined collector–consumer engagement platform. If you’re an agency, debt buyer, or collection law firm, this is a must-listen. 👉 Subscribe and explore more episodes at ReceivablesPodcast.com. Podcast Website: https://receivablespodcast.com/videos/evolution-of-solo-platform-simons Guest Website: https://www.solosuit.com/ Guest LinkedIn: https://www.linkedin.com/in/georgeasimons/ 5-Minute Pitch (Solo): https://youtube.com/watch?v=jJ9L7ojtq60&feature=youtu.be evolution of solo platform, debt resolution technology, settlement workflow modernization, next generation debt resolution tools, verified financial data assessment, collector consumer engagement platform, george simons, solo, receivables podcast #EvolutionOfSoloPlatform #GeorgeSimons #DebtSolutionTechnology Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube

    27 phút
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Receivables Podcast brings you honest conversations with industry leaders, innovators, and experts in debt collection, receivables management, and financial services. Hosted by Adam Parks, each episode dives into real-world strategies, compliance insights, emerging technologies, and leadership lessons shaping the future of collections. Whether you're an agency executive, creditor, vendor, or professional looking to stay ahead of industry trends, Receivables Podcast delivers practical takeaways in an approachable, conversational format. 🎧 Listen, subscribe, and join the conversation to transform your receivables strategy today.

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