Next Mile

Milemarker

Next Mile is a podcast about bringing together the people and technology shaping the wealth management industry. Brought to you by Milemarker.

  1. How Financial Advisors Can Turn Messy Data into Actionable Results with Verity Larsen

    5D AGO

    How Financial Advisors Can Turn Messy Data into Actionable Results with Verity Larsen

    Episode 137: This week, Kyle Van Pelt talks with Verity Larsen, Founder & CEO at Versoft Consulting. Versoft partners with RIAs to help navigate complex technology decisions, system conversions, and data strategy. Verity talks with Kyle about the realities behind data lakes in wealth management and why maintaining clean, accurate data is harder than it looks for RIAs. From the myth of "clean data" to the hidden costs of data lakes, Verity shares a behind-the-scenes look at why so many firms struggle to turn data into actionable insights. She also explores the limitations of AI, the operational disconnects that quietly slow firms down, and what it truly takes to make data work for growth and better decision-making. In this episode: (00:00) - Intro (02:00) - Verity's money moment (04:33) - The challenge of validating data in system conversions (08:40) - What it takes for an RIA to maintain clean data (13:28) - The disconnect between management and staff workflow (16:43) - Common reasons people hire Versoft (20:53) - How people can make the most of their current technology (26:27) - Why systems calculate the same metrics differently (32:01) - The limits of AI in data and system management (37:43) - The truth about data lakes: adoption vs. actual results (40:11) - What firms should be doing with their data lakes (42:28) - The next best step after centralizing data (44:47) - Verity's Milemarker Minute Key Takeaways Start with the outcome, not the infrastructure. It's tempting to jump on trends like data lakes or AI, but without a clear use case, you'll end up with expensive systems that don't deliver value. Your data isn't as clean as you think. Many firms assume their data is accurate until they attempt to migrate or validate it. Taking the time to clean and fully understand data upfront can prevent months or even years of frustration down the line. Data consolidation without a plan is a dead end. Bringing all your data into one place is only step one. The real value comes from how you use it, whether that's improving client experiences or driving better business decisions. Growth comes from visibility. When your data is structured and accessible, it becomes a powerful tool for identifying opportunities, improving profitability, and intentionally scaling your business. Quotes "A lot of people have been talking about collecting their data into a single source. They start with that initiative, but they don't actually think about what they want to do with that information once it's all together." ~ Verity Larsen "Most people assume that their data is clean. So, they think that validating that data is going to be easy, and it's not." ~ Verity Larsen "If you are looking to change systems or expand data warehousing services, make sure you scrub your data in advance so your source data is accurate, you know what you have, and you know what problems to expect if that data is moved into a different system." ~ Verity Larsen Links  Verity Larsen on LinkedIn Versoft Consulting SS&C Advent Joshua Brown Ritholtz Wealth Management Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. We specialize in content generation, podcasting, digital strategy, and audience growth for fintech and financial services companies. Learn more at Turncast.com.

    47 min
  2. Bringing Consumer Fintech and Wealth Management Together with Nicole McMullin

    MAR 17

    Bringing Consumer Fintech and Wealth Management Together with Nicole McMullin

    Episode 136: This week, Kyle Van Pelt talks with Nicole McMullin, Senior Vice President of Product at Wealth.com. Nicole is a seasoned product leader with a proven track record of building and scaling high-performing product organizations. She brings deep experience in product strategy, cross-functional leadership, and translates customer needs into meaningful outcomes.  Nicole talks with Kyle about the intersection of consumer fintech and advisory technology and how modern fintech principles can transform the advisor-client experience. She explores how new tools, AI workflows, and integrated platforms are helping advisors move away from manual processes and toward more proactive, emotionally intelligent conversations with clients. In this episode: (00:00) - Intro (03:09) - Nicole's money moment (09:42) - What advisory firms can learn from consumer fintech (12:58) - Nicole's 'aha' moment at Wealth.com (13:37) - Wealth's new tax planning strategy (14:44) - Addressing fragmentation in wealth management (16:26) - What attracted Nicole to join Wealth.com (21:46) - How advisors should evaluate new technology (23:33) - Nicole's outlook on the future of wealth management (27:56) - How Wealth.com provides the best wealth management experience (30:16) - Nicole's Milemarker Minute Key Takeaways Financial planning, estate strategies, and tax modeling can be incredibly complex. But the most effective tools translate that complexity into something clients immediately understand.  Great financial advice is still deeply human. The role of technology is to support that relationship by translating emotional client conversations into actionable insights, strategies, and next steps in real time. Many advisors give excellent recommendations. But clients don't always follow through. Technology that helps advisors turn recommendations into immediate actions can dramatically improve client outcomes. The biggest challenge in advisor technology isn't capability, it's fragmentation. Platforms that consolidate data from multiple tools into one cohesive view of a client's financial life create far more value. Quotes "Advisors really are that emotional support system, and the product needs to empower clients and advisors to have that conversation." ~ Nicole McMullin "Platforms like Wealth.com have the ability to almost instantaneously take the emotional conversation, translate it, and allow the advisor to show how it may change their plan, investment strategy, and tax strategy." ~ Nicole McMullin "Allowing advisors to have that magical moment of taking a person where they are today and immediately translating that and showing them the output of where they're going can go a long way in empowering advisors." ~ Nicole McMullin Links  Nicole McMullin on LinkedIn Wealth.com Dan Bolton Square Nitrogen Jump AI Zocks Charles Schwab Goldman Sachs Tomorrow, and Tomorrow, and Tomorrow Cash App Wealthfront Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. We specialize in content generation, podcasting, digital strategy, and audience growth for fintech and financial services companies. Learn more at Turncast.com.

    35 min
  3. Relentless, Relevant, and Ready: Orion Ascent Recap with Jessica Perez

    MAR 10

    Relentless, Relevant, and Ready: Orion Ascent Recap with Jessica Perez

    Episode 135: This week, Kyle Van Pelt talks with Jessica Perez, VP of Growth at Milemarker. Jessica brings a boots-on-the-ground perspective to the wealth management technology space, working directly with advisory firms to help them unlock the full potential of their data.  Kyle and Jessica recap key lessons from the Orion Ascent conference, where the central theme was “Relentless”—a mindset focused on continuous improvement across technology, client experience, and firm operations. They discuss how advisors can avoid the overwhelm that often follows large industry events and instead identify one or two meaningful priorities to pursue. Jessica also shares her perspective on evaluating technology partners, embracing innovation like AI without chasing every trend, and focusing on the changes that truly move an advisory firm forward. In this episode: (00:00) - Intro (01:28) - Orion Ascent recap (03:15) - How advisors can apply a relentless mindset without getting distracted (07:29) - The "AI frenzy" and improving client experience through smarter technology (10:29) - How AI conversations are shaping advisor technology strategy (13:24) - From tinkering to transformation (15:02) - Evaluating whether technology vendors are true partners (20:11) - Why data sharing and integration matter more than ever (25:08) - Turning conference inspiration into real firm improvements (38:43) - Jessica's Milemarker Minute Key Takeaways Be ruthless about technology partners that don’t truly help your business. If a platform doesn’t share data well, integrate with your ecosystem, or actively help improve your client experience, it’s worth reevaluating that relationship—even if switching tools feels painful. Technology vendors should function as partners in growth, not just software providers.   Don’t chase every new idea after a conference—pick a few and pursue them relentlessly. Industry events flood advisors with dozens of new tools and ideas, but trying to implement everything leads to distraction. Instead, identify one to three ideas that meaningfully improve your firm and focus on executing those relentlessly throughout the year.   “Relentless” improvement is more about mindset than technology. The real takeaway from Orion Ascent wasn’t just AI or new fintech announcements—it was the mindset of continuous improvement. Firms that consistently ask how they can serve clients better, improve workflows, and elevate their teams are the ones that ultimately win.   Quotes “Relentless means find a theme, find a thing that matters that you can relentlessly pursue.” ~ Jessica Perez “If you are not actively in play right now, thinking about how your firm can handle AI to serve your clients, you're gonna have a lot of problems.” ~ Jessica Perez Links  Jessica on LinkedIn Orion Ascent Jordan Hutchison Chip Kispert Future Proof T3 The Challenger Sale by Matthew Dixon The Activator Advantage by Matthew Dixon Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. We specialize in content generation, podcasting, digital strategy, and audience growth for fintech and financial services companies. Learn more at Turncast.com.

    31 min
  4. Building Resilient Firms in the Age of AI with Chip Kispert

    MAR 3

    Building Resilient Firms in the Age of AI with Chip Kispert

    Episode 134: This week, Kyle Van Pelt talks with Chip Kispert, Founder & Managing Partner at Beacon Strategies. Chip has spent decades building and leading one of the country’s most trusted wealth management partners, helping shape its national footprint through intentional M&A, strong partner alignment, and disciplined operational systems. His career reflects a deep commitment to sustainable growth, advisor development, and long-term enterprise value creation. Kyle and Chip explore what it takes to build durable advisory businesses while embracing innovation. They discuss the power of structured peer roundtables, how firms can move beyond legacy technology assumptions, and why operational rigor becomes more important as firms grow. The conversation also dives into AI adoption—distinguishing native versus enabled tools, addressing internal fear, and establishing formal AI policies—highlighting how thoughtful leadership can turn disruption into long-term enterprise value. In this episode: (00:00) - Intro (01:45) - Chip's money moment (04:23) - What Beacon Strategies does and who it serves (08:03) - Why structured roundtables outperform traditional conferences (11:39) - Why firms are reassessing legacy technology providers (15:19) - Native AI vs. AI-enabled tools (17:27) - Managing fear and uncertainty around AI (22:48) - Avoiding AI overload and creating a formal policy (27:29) - Introducing the Beacon Provider Network (BPN) (31:20) - One area financial services must improve (35:08) - Chip's Milemarker Minute Key Takeaways Don’t adopt AI casually—govern it deliberately. Experimentation is fine, but firms need a formal AI policy to reduce risk, clarify expectations, and prevent tool sprawl. Thoughtful governance creates confidence internally and credibility externally. Distinguish between “native AI” and “AI-enabled” tools. Not all AI is created equal. Leaders must understand whether AI is foundational to a product or simply layered on as a feature. That distinction impacts scalability, data security, and long-term strategic fit. Peer collaboration beats passive learning. Structured roundtables and curated peer groups often produce more actionable insight than traditional conferences. Real progress happens when leaders openly share what’s actually working—and what isn’t. Operational discipline becomes more important as innovation accelerates. As firms scale and technology multiplies, clarity around standards, vendor evaluation, and internal processes becomes a competitive advantage. Growth without structure creates fragility. Quotes "Most firms don't have any AI policy. They need to have an AI vision and an AI policy to lay out their plans and the information they need, so they know their data is protected. They need to have their guidelines and guardrails, which drive their decisions on how they interact with firms." ~ Chip Kispert "There's a lot of talk about AI, but a true understanding of it is not rich. It's not deep. So, it would be absolutely valuable for the wealth space to really have some AI learning. Everybody can say large language model, but truly understanding it is another world." ~ Chip Kispert "Data management is the foundation of everything. You can have great AI or rules-based engines, but if the data is not good, it doesn't mean anything. All the pretty stuff, the shiny metal lures don't have that much integrity, or their integrity gets questioned by the quality of the data." ~ Chip Kispert Links  Chip Kispert on LinkedIn Beacon Strategies Fidelity Investments Beacon Provider Network Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. Learn more at Turncast.com.

    38 min
  5. How Great Operators Turn Complexity into Growth with Jennifer Goldman

    FEB 24

    How Great Operators Turn Complexity into Growth with Jennifer Goldman

    Episode 133: This week, Kyle Van Pelt talks with Jennifer Goldman, Founder and Strategic Operations Transformer and Integrator at My Virtual COO. Jen is an operations expert with 30 years of experience helping 1,000+ service businesses to thrive.  Jen talks with Kyle about what it really takes to run a profitable, scalable advisory firm. From defining what makes a truly great operator to navigating the messy middle of firm growth, Jen shares practical insights on constellation thinking, building operational leaders, and making hard profitability decisions. She also dives into the emotional and structural crossroads firms face as they scale, the evolving role of technology and AI in operations, and why clean data and strong systems still require human ownership. In this episode: (00:00) - Intro (03:33) - Jen's money moment (06:39) - What it takes to be a great operator (08:55) - How "constellation thinking" works (12:19) - Balancing SOPs with creativity in operations (14:42) - The profitability challenges in the growth process (16:57) - What determines whether you should build or join a platform (21:42) - How Jen utilizes AI in her work  (23:01) - Why AI can't replace CRMs (27:27) - Why it's important to have clean CRM data (32:36) - What it takes to build a process for advisors and investors (37:35) - What Jen looks for when engaging with advisors (39:53) - Jen's outlook on the future of the financial services industry (42:51) - Jen's Milemarker Minute Key Takeaways Think like an operator. Great operators don't work in silos. They practice "constellation thinking"—understanding how a change in one area (people, process, technology, profitability) impacts the rest of the organization. Sustainable growth comes from seeing those connections before making decisions. Progress beats perfection when scaling a business. Operators must act with imperfect information and accept small failures along the way. Waiting for perfect data or perfect conditions slows growth. Progress, iteration, and course correction are what move firms forward. Your growth path depends on how well you've built your team. When firms hit major crossroads, whether to scale into a platform or join one, the deciding factor is often people. Leaders who develop decision-makers and future executives create optionality—those who don't often feel stuck or fatigued. Systems create stability, but creativity keeps operations moving. SOPs and structured processes are essential for consistency, but operators must also stay flexible and creative when reality doesn't follow the playbook. Balancing structure with adaptability is key to running a resilient firm. Quotes "Your data is so important. It's telling you stories. If you don't keep it clean, it's not going to tell you what you need to do next with the business." ~ Jennifer Goldman "Businesses cannot scale unless they're constantly and continuously improving. It doesn't have to be a heavy lift. Just shine a light, make a small change, and keep going." ~ Jennifer Goldman "This clarity around data and understanding, pulling it together, and using it effectively is so important. It allows you to have more touch with the people around you, whether it's clients or the advisor teams." ~ Jennifer Goldman Links  Jennifer Goldman on LinkedIn My Virtual COO The Let Them Theory Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. We specialize in content generation, podcasting, digital strategy, and audience growth for fintech and financial services companies. Learn more at Turncast.com.

    45 min
  6. How Creativity Fuels Better Financial Leadership with Andrew Evans

    FEB 17

    How Creativity Fuels Better Financial Leadership with Andrew Evans

    Episode 132: This week, Kyle Van Pelt talks with Andrew Evans, Chief Executive Officer of Rossby. Before Rossby, Andrew served as Executive Vice President at TAG Advisors and as a Securities Principal at Cambridge Investment Research.  Andrew talks with Kyle about entrepreneurship, growth, and designing better businesses. With a background in musical theater and a career that spans mortgage brokerage and financial advising, Andrew shares the parallels between creative careers and financial services, why repeatable processes beat flashy marketing plans, and how thoughtful design can transform the advisor experience.  In this episode: (00:00) - Intro (01:39) - Andrew's money moment (04:55) - Parallels between mortgage brokerage and financial advising (07:07) - How Andrew built his early book of business (11:50) - The financial-planning version of a closing credit (13:07) - Redefining traditional conferences with The Unconference (16:41) - How The Unconference generates the best business ideas (19:43) - What it means to drive business forward (25:04) - The concept of "less but better" in business and technology (28:39) - Designing intuitive systems and reducing operational friction (32:22) - Creativity, patience, and building differently (35:16) - Andrew's outlook on the future of the financial services industry (44:13) - Andrew's Milemarket Minute Key Takeaways Whether you're selling a mortgage or a financial plan, technical skills are just the baseline. The real growth comes from mastering interpersonal and psychological engagement and understanding the emotional drivers behind a client's financial decisions. Plan a repeatable process. Growth becomes sustainable when your marketing and operations are simple enough to execute consistently every day. Design for less but better. Complexity is the enemy of efficiency. In leadership and tech, aim for intuitive design that reduces clicks and surprises. Your goal should be to create a "source of truth" for data that lets your team spend less time on administration and more time on high-value work. The best ideas at any conference or meeting rarely come from the person at the podium. They happen in the hallways, over coffee, or during shared activities. Quotes "Nobody gains great ideas by sitting there and being lectured at. It doesn't happen. The best stuff happens in the conversations on the edges." ~ Andrew Evans "You can't satisfy everyone. Whatever you've decided on for your firm's tech stack, someone is going to hate it. So, design for the firm's data integrity first, then let them pick their tools." ~ Andrew Evans "Focus on where your practice's source of truth is. That's where you really need your agent. Keep it focused. Keep it tight." ~ Andrew Evans Links  Andrew Evans on LinkedIn Rossby Financial Raymond James The Unconference Kelsey McKenna Seeds Investor Midquel McClendon Capital Square The Design of Everyday Things Redtail Technology Wealthbox Advisor360 eMoney Advisor The Lord Of The Rings Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. We specialize in content generation, podcasting, digital strategy, and audience growth for fintech and financial services companies. Learn more at Turncast.com.

    47 min
  7. Why the Future of Advice Is Less About Tech and More About People with Joe Moss

    FEB 10

    Why the Future of Advice Is Less About Tech and More About People with Joe Moss

    Episode 131: This week, Kyle Van Pelt talks with Joe Moss, Founder at AdvisorTechBook. With a background in real estate and data analysis, Joe has become a go-to resource for financial advisors looking to optimize their tech stacks.  Joe talks with Kyle about the rapidly evolving world of advisor technology, AI, and personal branding in wealth management. He discusses how financial advisors can simplify their technology, leverage AI effectively, build meaningful personal brands, attract top talent, and grow organically in an industry where relationships matter most. In this episode: (00:00) - Intro (01:26) – Joe’s money moment (02:34) – Joe’s winding path to fintech (05:47) – How people should evaluate AI in the future (10:16) – The Zero Basis Points theory (12:29) – The importance of data lakes in connecting AI capabilities (18:49) – Why advisors need to tell their own stories (20:41) – Strategies for attracting and retaining the best next-gen advisors (27:35) – The difference between an audience and a community (28:22) – Joe’s thoughts about the future of the financial services industry (32:27) – Joe’s Milemarker Minute Key Takeaways Adapt to change, but focus on the fundamentals. The AI and advisor technology landscapes are rapidly evolving. Focus on core principles like accurate data, client relationships, and streamlined workflows. Organic growth starts with personal branding. Share insights, solve problems, and build a reputation as a thought leader. Authentic content attracts clients and top talent. Attract and retain talent by investing in people. Treat your team well, pay them fairly, delegate effectively, and provide a clear mission. The best talent often excels at critical thinking, not just technology. AI is commoditizing technical financial knowledge. Advisors must shift their value proposition from "what I know" to "how I manage the relationship" to stay relevant. Quotes "The entire value of this industry's proposition is going straight to the human relationship. And AI is going to make humans heroes in everything." ~ Joe Moss "The answer to organic growth is organic human content—basically building a personal brand." ~ Joe Moss "Living an amazing life is a journey of self-transformation. If you want to make a lot more money, you need to dump resources into your number one advisor tech, which is your brain." ~ Joe Moss Links  Joe Moss on LinkedIn AdvisorTechBook Dave Ramsey Parker Ence Jump AI Redtail Technology Wealthbox Zocks Mark Gilbert Zero Basis Points  - Podcast Michael Kitces Morgan Housel Samantha Russell Joshua Brown Michael Batnick Peter Mallouk Joe Duran United Capital Financial Advisors Future Proof Citywide Goldman Sachs Root Financial Altruist Alex Hormozi $100M Money Models Ian Karnell VastAssembly The Alchemist Justin Castelli Santiago Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. We specialize in content generation, podcasting, digital strategy, and audience growth for fintech and financial services companies. Learn more at Turncast.com.

    37 min
  8. Forging a Path to Freedom and Independence with Adam Spiegelman

    FEB 3

    Forging a Path to Freedom and Independence with Adam Spiegelman

    Episode 130: This week, Kyle Van Pelt talks with Adam Spiegelman, Founder and Wealth Advisor at Spiegelman Wealth Management, which offers investment and wealth management programs and services for high-net-worth clients. The company’s mission is to develop enduring relationships with clients by providing professional guidance for a lifetime of financial security.  Adam talks with Kyle about what it really means to go independent and why freedom, service, and intentional scale matter more in financial services. He shares why he left large firms to build a boutique RIA, the emotional weight of the transition, and how he maintains a human-centric approach in an automated world. In this episode: (00:00) - Intro (01:32) - Adam's money moment (03:18) - Navigating the LPL acquisition of Commonwealth (06:07) - What Adam learned after going independent (08:41) - The reality of independence (10:09) - The challenges and rewards of building a custom technology ecosystem (13:03) - What made Commonwealth technology user-friendly (17:53) - Adam's vision for Spiegelman Wealth Management (20:20) - What great service actually looks like in practice (22:31) - Adam's growth strategies (26:04) - Adam's outlook on the future of the wealth management industry (28:30) - Adam's Milemarker Minute Key Takeaways Freedom creates clarity, but also responsibility. Going independent removes bureaucracy but also challenges leaders to own every decision, especially in technology and operations. Great service lives in the small, thoughtful moments. Picking up the phone, anticipating confusion, and proactively helping clients through stressful situations often matter more than flashy offerings. Growth doesn't have to mean “bigger”. Staying intentionally small can be a competitive advantage when relationships, trust, and responsiveness are the core product. AI will change the work, but not remove the human role. As modeling and analysis become commoditized, judgment, empathy, and contextual thinking become even more valuable. Quotes "I talked to dozens of recruiters, firms, and advisors. And I did all this due diligence with one purpose in mind: to scare me out of wanting to go independent. And no one could scare me. I knew in my heart that this was the absolute right thing to do." ~ Adam Spiegelman "I learned a long time ago that this business is not just about lining my pockets. It's not about money and fees, it's about relationships." ~ Adam Spiegelman "People want to take more charge of their finances. Gone are the days of pension plans and the government providing all that support." ~ Adam Spiegelman Links  Adam Spiegelman on LinkedIn Spiegelman Wealth Management Fidelity Investments A Gentleman in Moscow Connect with our hosts Milemarker.co Kyle on LinkedIn Jud on LinkedIn Subscribe and stay in touch Apple Podcasts Spotify YouTube Produce game-changing content with Turncast Turncast helps your company grow by producing top-quality content and fostering transformative conversations. We specialize in content generation, podcasting, digital strategy, and audience growth for fintech and financial services companies. Learn more at Turncast.com.

    34 min
5
out of 5
9 Ratings

About

Next Mile is a podcast about bringing together the people and technology shaping the wealth management industry. Brought to you by Milemarker.

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