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Implementing new systems into the dealership can have a huge impact on long term success, but it's not a one-sided process. It takes work from both the vendor and the dealership, each of which has unique insights on what it takes to successfully implement change.

On this episode of Connected, Greg talks with Sean Sullivan,  general manager at Bill Currie Ford, and Brad Schafer, the founder of ReconTRAC®.

Listen to Brad and Sean's takeaways on:

-What kind of buy-in is needed to make a successful change.
-Who should be included in the decision making process for widescale changes.
-What leaders can do to smooth out the transitional period between two systems.

On today's Connected, Greg sits down to talk with Don Graff, owner of Don Graff Automotive Advisors. Don has spent many years on all sides of the industry, giving him so much knowledge to pull from in his current role as a consultant helping dealerships better understand their business and their workforce.

During the conversation, Don shares his thoughts on:

-How much impact you can actually have on employee retention.
-If there's an appropriate level of attrition for a business.
-Current and future trends to get the most out of your BDC.

Interested in hearing more? Don will be speaking at our retail summit, Amplify, September 25-26 at the Indianapolis Motor Speedway. Sign up at https://www.reyrey.com/cp/amplify

Let's chat about chat! This week on Connected, Greg welcomes Ashley Yard, director of client success at Gubagoo . Their conversation includes insights into the three layers of chat and lead generation, assistive tech's role in the car buying process, what lies ahead for virtual retailing, and an idea for how you can use ChatGPT's capabilities.

Today, we're looking back on Connected episodes that not only stand the test of time, but cover topics that are incredibly relevant to our changing industry today. Check out conversations with industry experts on:

-Customer data platforms and how they can impact dealers
-Protecting your dealership against cyberattacks
-The evolution of the modern day service lane
-How eContracting is changing the F&I department
-Using data to strategically price vehicles

He's back! Cliff Banks, founder of the Banks Report and creator of AUTOVATE, makes his return to Connected and joins Greg in studio for the first time! Together, they discuss future opportunities with EVs, recent mergers and acquisition activity, how dealers can continue to provide value, and what connected vehicles might be able to do for drivers someday.

Start your engines and get ready for this week's episode of Connected! Greg's sitting down with Doug Boles, president of Indianapolis Motor Speedway.

Doug talks about his lifelong passion for motorsports, shares some behind-the-scenes thoughts on the 100 Days to Indy docuseries, and gives us his personal choice for the best seats at the track!

If you're a dealer, Reynolds and Reynolds hopes you can join us at Indianapolis Motor Speedway in September for Reynolds Retail Summit: Amplify 2023!

Learn more here: https://www.reyrey.com/cp/amplify