Control, Alternate or Delete

Lachie & Matt

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Two guys from Melbourne who have worked in Technology around Small and Medium Business for 15 years sharing knowledge on how Small Businesses can stay relevant with the rapid progression of technology. Along the way, we'll have plenty of distinguished guests to share stories and their own journey in Small Business.

24/09/2020

Is privacy dead?

Got nothing to hide, don't care about your digital privacy? The chances are that you do care you don't understand it. Digital privacy is a big issue. Today on the Control Alternate or Delete Podcast Lachie and Suthers discuss digital privacy, a tip on getting out of the COVID19 slump and a scam that might be targeting you. Tune in here -

39 phút
20/09/2020

Diving into Video Conferencing - technology and culture

Thanks for joining us for another episode. Today we're covering video conferencing tech and associated work habits that have transition from the in-person workplace to WFH. Lachie touches on some of his recent work in marketing his workplace to potential employees rather than prospects. Matt stuffed something up and has a story with a message. Scam watch this week touches on a crisis that didn't happen because of AI endpoint security, and why you need to cover all bases. A handy little tip if you need to create some video content - not to be missed!

50 phút
10/09/2020

Diving into the July Scam Watch statistics

Welcome back to the podcast! This week Lachie and Matt dive into the July stats of Scam Watch: https://www.scamwatch.gov.au/scam-statistics?scamid=all&date=2020-07 Matt takes us through the journey of using PowerApps to make an app to replace what would normally be a documented process. Lachie touches on his time saving Microsoft SharePoint tip of the week. Let us know if there is anything you want us to cover in the next podcast, we might even do some extended planning for it!

45 phút
02/09/2020

The "after" COVID19 episode

We're back (remotely) for another season of Control, Alternate or Delete! This episode would have been released sooner, if not for a technical glitch. Will the culprit be thrown under the bus? Probably! What has Lachie and Matt been up to since the last episode? Tune in to find out what COVID-gifts Lachie has bought himself.

37 phút
06/02/2020

7 Tips for your Small Businesses IT Security Baseline

If it Just Doesn't Look Right, it probably isn't. JLDR. Security is a hot topic currently, so we dive into 7 (not 6, and not 8 but 7!) Baseline Security Principals for Small Businesses. These aren't the only things you should implement, but they will certainly help keep out the bad guys. MFA Strong Passwords and a password manager Security Awareness Training Updates for OS and Applications Advanced Endpoint Security Secure Remote Access / VPN Backups Be sure to follow us on LinkedIn and Facebook for more tips and tricks!

34 phút
09/01/2020

Special Guest - Dwayne Harris from World Fitness Cartel

What a way to kick off 2020! This was recorded in late December with Dwayne Harris, the founder of WFC Gym. Dwayne has been involved in martial arts for 28 years, and in 2015 decided to follow that passion and start WFC in Ferntree Gully. Throughout the episode, we go through the journey from concept to almost 500 members and two gyms, touching on marketing, gaining and retaining customers, differentiating in a saturated market, and maintaining the culture and environment of the gym - for staff, trainers and customers. Check out the website and socials for more info: https://worldfitnesscartel.com.au/ https://www.facebook.com/worldfitnesscartel/ https://www.facebook.com/wfcchirnside/

44 phút
19/12/2019

Christmas Party Special - Customer FAQs

Whats up podcast subscribers! Today we recorded live from the Ryve Christmas Party, and changed the format up a little bit. Noting down some customer FAQs that we had received during the week, we thought we would dive into the details and discuss a few of the most common ones What Office 365 licenses is best for my business Why are my clients getting these dodgy emails with my name on it? Why do I need Multifactor Authentication (MFA) Should I use a Cloud Key for my Unifi equipment Does Microsoft backup on my Office 365 data (emails/documents)? Reasons to use an automated signature We also touch on the recently published article from Microsoft Threat Research on the 3 billion leaked credentials they have found and cross checked on the Microsoft Azure platform, and what that means for small businesses.

33 phút
12/12/2019

Implementing technology to improve customer service

Welcome back to the podcast! In today's episode, we're diving into the different ways that you can improve the customer service using technology in your Small Business. Technology should always be an enabler, but will never replace the human element that we crave. Some of the types of technology we talk about are: Telephone Live Chat and Chat bots Your company website Self service Data analytics and reporting Videos and video conferencing Please engage with us on social media and comment on your thoughts!

41 phút

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Two guys from Melbourne who have worked in Technology around Small and Medium Business for 15 years sharing knowledge on how Small Businesses can stay relevant with the rapid progression of technology. Along the way, we'll have plenty of distinguished guests to share stories and their own journey in Small Business.

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Lachie & Matt
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