144 episodes

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Converge Coffee Sean Sullivan

    • Business
    • 4.7 • 13 Ratings

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

    How Using Revenue Operations Strategies Improves Customer Experience

    How Using Revenue Operations Strategies Improves Customer Experience

    In this episode, Sean sits down with Eddie Reynolds, Founder and CEO of Union Square Consulting. They dive into why Eddie started Union Square Consulting. They go deeper into his experience at Salesforce and Rev Ops views catapulted his success. Eddie gives some great insights on moving what to look for in scaling a company and reducing churn. His tone gives off an astute knowledge on how strategy and technical bridge together. Eddie gets deep on his love of math and how is childhood passions came about today.
    More About Eddie. https://www.linkedin.com/in/edwardreynolds/

    • 35 min
    How to Bridge the Sophistication Gap in Marketing to Create Better Customer Experiences and Achieve Revenue Growth

    How to Bridge the Sophistication Gap in Marketing to Create Better Customer Experiences and Achieve Revenue Growth

    In this episode, Sean sits down with Stacey Danheiser, founder of Shake Marketing Group. They dive into why Stacey started Shake Marketing Group. They go deeper into her marketing experience in B2B and B2C and how to bridge the sophistication. Stacey gives some great insights on moving from being a marketing specialist to leader - know 3 things, your role, customer, and company. Her tone gives off an astute knowledge on creating great marketing to enhance customer experiences. Stacey gets deep on her love of writing, yoga, and cooking.
    More About Stacey. https://www.linkedin.com/in/staceydanheiser/

    • 24 min
    How Building Journey Orchestrations Creates Better Customer Experiences

    How Building Journey Orchestrations Creates Better Customer Experiences

    In this episode, Sean sits down with Annette Franz, founder and CEO of CX Journey Inc. They dive into why Annette started CX Journey and her +30 years of CX experience. They go deeper into her thoughts on customer expansion and retention. Annette gives some great insights on journey orchestration and how marketers can leverage this. Her tone gives off a jovial, astute knowledge on creating great customer experiences. Annette gets deep on why loves routines, her 90s bodybuilding days, any why/how she gets out of the office to recharge.
    More About Annette. https://www.linkedin.com/in/annette-franz/

    • 25 min
    How Effective Thought Leadership Creates Better Content and Deeper Customer Experiences

    How Effective Thought Leadership Creates Better Content and Deeper Customer Experiences

    In this episode, Sean sits down with Ashley Faus, marketer, writer, and speaker by day, and a singer, actor, and fitness fiend by night. Oh, she is alos the director of integrated product marketing at Atlassian. They dive into why Ashley is so passionate about the four pillars of thought leadership (credibility, profile, prolific, and depth of ideas). They go deeper into her thought about why C-suite or founders aren not the best built thought leaders. Ashley gives some great insights and examples of what her team does at Atlassian. Her tone gives off helpful, astute knowledge on creating great customer experiences through leadership. Ashley gets deep on why loves work integration through her love of theater and fitness in he work.
    More About Ashley. https://www.linkedin.com/in/ashleyfaus/

    • 26 min
    Why Taking a Buyer's Journey Perspective Enhances Customer Experiences and Decreases Churn

    Why Taking a Buyer's Journey Perspective Enhances Customer Experiences and Decreases Churn

    In this episode, Sean sits down with Farzad Rashidi, lead innovator at Respona, the link-building outreach platform that helps businesses increase their organic traffic from Google. They dive into why Farzad started Respona from his work at Visma. They go deeper into his process to build an in house software. Farzad gives some great insights on how to develop great customer experiences from understanding your buyer's journey. His constant approach to test and reiterate helped Respona figure out effective product led motions and adoptions. His tone gives off a helpful, fun tone on creating great customer experiences. Farzad gets deep on why he does digital detoxes and hikes to help bring better creativity.
    More About Farzad. https://www.linkedin.com/in/farzadrashidi/

    • 21 min
    What Can a Bunch of Guys in Togas Teach Us about Leadership

    What Can a Bunch of Guys in Togas Teach Us about Leadership

    In this episode, Erik Deckers sits down with his friend, Scott Monty, a strategic communications and leadership coach who works with C-suite executives. They discuss the problems leaders are having today, and what they're doing right. They also talk about how Scott's degree in Classics help him train better leaders. And he gives insights on how history has carried the same lessons throughout history to leader after leader.
    More about Scott. https://www.linkedin.com/in/scottmonty/

    • 14 min

Customer Reviews

4.7 out of 5
13 Ratings

13 Ratings

543Me ,

Fun, fact-filled conversation

Wonderful array of guests and topics. Sean does an amazing job hosting the show, asking the right questions to draw out information important to listeners.

Farzad Rashidi ,

Awesome podcast

Sean is an excellent host! I had the pleasure of coming on to the show as a guest, and I must say I was blown away by the quality of the podcast.
From pre-recording steps, to the episode itself, he asked me very insightful questions that enabled me to share interesting info on the show.
I highly recommend the podcast to any marketer.

FoundersSpace ,

Having my Coffee!

This is a fantastic podcast precisely because the host is so interesting and multifaceted.

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