138 episodes

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Converge Coffee Sean Sullivan

    • Business
    • 4.6 • 11 Ratings

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more list posts because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

    Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences

    Why Enabling Your Team to be Subject Matter Experts Creates Great Customer Experiences

    In this episode, Sean sits down with Patti Mara, author of UpSolutions and business coach. They dive into why Patti wrote UpSolutions and her passion for locally owned businesses. They go deeper into her years of experience. Patti gives some great insights on aspects of great customer experience. Her experience in pharma lays out why customer experience is so vital to company's success. Her tone gives off a helpful, fun tone on creating great customer experiences. Patti gets deep on why she local communities. She even sheds light on how she recoups spending time with her family, friends, and animals (horses).
    More About Patti. https://www.linkedin.com/in/pattimara

    • 24 min
    Why Influencer Marketing is More than Just Getting Likes and Views

    Why Influencer Marketing is More than Just Getting Likes and Views

    In this episode, Erik Deckers sits down with his co-author Jason Falls, Executive Vice President, Marketing at Cipio.ai. They discuss how Jason pivoted from social media marketing to influencer marketing. Jason also explains what's so great about influencers and why they work for big brands and small companies. He also explains how analytics and metrics has transformed influencer marketing. And he gives insights on how companies can best use influencers in their own marketing efforts.
    More About Jason. https://www.linkedin.com/in/jasonfalls/

    • 18 min
    How to Remove Bias to get Good, Actionable Customer Experience Data

    How to Remove Bias to get Good, Actionable Customer Experience Data

    In this episode, Sean sits down with Evan Klein, founder and president of Satrix Solutions. They dive into why Evan started Satrix Solutions and why he was obsessed with customer experience (CX). They go deeper into his years experience facilitating customer expansion and retention. Evan gives some great insights his approach with culture, good data, and acting on feedback. His company's differentiator removes confirmation bias allowing companies capturing reliable data. His tone gives off a helpful, humble tone on creating great customer experiences. Evan gets deep on how was hard wired from birth on his obsession with great CX. He even gives insight on personal view and how he recharges to sustain his CX passion.
    More About Evan. https://www.linkedin.com/in/evanbklein/

    • 22 min
    How Packaging Gratitude with a Sale Creates Customer Experiences

    How Packaging Gratitude with a Sale Creates Customer Experiences

    In this episode, Sean sits down with Steve Buzogany, founder of Appreciation Advocate. He is a realtor and small business owner. They dive into why Steve started Appreciation Advocate. They go deeper into his experience creating great customer experiences by honing in on appreciation. Steve gives some great insights his methodology and the returns. His tone gives off a helpful, direct tone on creating great customer experiences around appreciation. Steve gets deep on how he takes time decompress and recharges. He even gives insight how he systematized gratitude and relates well to business.
    More About Steve. https://www.linkedin.com/in/stephen-buzogany/

    • 17 min
    How Solving Problems with Podcasts Created Great Customer Experiences

    How Solving Problems with Podcasts Created Great Customer Experiences

    In this episode, Sean sits down with Roger Nairn is the Co-Founder and CEO of JAR Audio. He is a brand podcaster whose has over 20 years experience. They dive into why Roger co-founded JAR Audio. They go deeper into his experience creating podcasts and how to measure impact. Roger gives some great insights how podcasting helps with brand, customer experience, sales, and more. His tone gives off a helpful, astute tone on creating podcasts to delight companies and listeners alike. Roger gets deep on how he takes time to learn and work on his mental health.
    More About Roger. https://www.linkedin.com/in/rogernairn604

    • 26 min
    How to Build Great Customer Experiences with Product Led Growth

    How to Build Great Customer Experiences with Product Led Growth

    In this episode, Sean sits down with Mark Herschberg, creator of Brain Bump and author of The Career Toolkit, Essential Skills for Success That No One Taught You. He is a wonderful demand creator whose background is a CTO. They dive into why Mark started Brain Bump. They go deeper into his tech experiences and how creates demand that focuses on customer experiences. Mark gives some great insights how create demand rather than forcing it. His tone gives off a helpful, astute, and to the point tone on creating demand and customer experiences. Mark gets deep on how he has helped his alma mater (MIT), was a competitive dancer, and why Brain Bump has become his passion.
    More About Mark. https://www.linkedin.com/in/hershey/

    • 28 min

Customer Reviews

4.6 out of 5
11 Ratings

11 Ratings

FoundersSpace ,

Having my Coffee!

This is a fantastic podcast precisely because the host is so interesting and multifaceted.

Alex J Sanfilippo ,

Love the episode length!

Sean does a great job packing a lot of super helpful information from his guests without taking all day - great digestible episodes!

whitney vreden ,

Great information and engaging guests

Sean does a great job of weaving storytelling into each interview. The content and topics are relevant for entrepreneurs. Great work!

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