96 episodes

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your finger tips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more Hows and Whys because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

Converge Coffee Sean Sullivan

    • Marketing
    • 4.5 • 8 Ratings

Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table.
This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your finger tips. Think of this podcast as talking to the speaker right across the table and walk away with content to actually use. No more Hows and Whys because most people struggle with implementation. This is about proving CX through small, simple actionable ideas that make huge impacts.
We dive deeper in the 4 marketing success cores to achieve and prove customer experience: Messaging, Design, Tech, and Experience. These 4 essentials don't only apply to marketing. Guests have marketing, sales, customer service, recruiting, and product development backgrounds. Today, each business operation grows either through customers or employees converging back to those 4 success cores.

    Trust Your Instincts about Your Customers

    Trust Your Instincts about Your Customers

    In this episode, I sit down with Whitney Vredenburgh, CEO at Nested Spaces. We dive into why Whitney started her company. We go deeper into her experiences being an entrepreneurial woman. Whitney shares insights on how women can and should start a company. Whitney's calm, kind vibe shows in her tone and is represented in her passions to help her customers.
    Special Guest: Whitney Vredenburgh.

    • 25 min
    How Focusing on One Segment Maximizes Customer Experience

    How Focusing on One Segment Maximizes Customer Experience

    In this episode, I sit down with Peter Birsinger, CEO & Founder at Podscribe. We dive into why Peter started Podscribe and how the company has evolved. We go deeper into how Peter leads the company on balancing tech improvements while delivering great customer experience. Peter shares insights on what podcasters should focus on this year (2021) and how Podscribe has evolved in more detail to help more podcasters with their transcriptions. Peter's chill, focused, and dry humored vibe shows in his tone and is represented in his passion to help podcasters and pushing life to the max while helping his employees and customers.
    Special Guest: Peter Birsinger .

    • 26 min
    How to Spin Off a Company with a Distinct Focus on Product & Customer Experience

    How to Spin Off a Company with a Distinct Focus on Product & Customer Experience

    In this episode, I sit down with Josh Mitchell, co-founder at Design on Tap. We dive into why Josh's company spun out another company, [Product Forward](productforward.com), from Design on Tap. We go deeper into how product design pieces (marketing messaging focus, simpler product/service, and process improvements) are crucial for customer experience. Josh shares insights on how they won a customer from the first meeting by having a methodology in process improvements. Josh's inquisitive vibe shows in his tone and is represented in his passions and focuses.
    Special Guest: Josh Mitchell.

    • 22 min
    How to Leverage Content Creators to Create Great Customer Experiences

    How to Leverage Content Creators to Create Great Customer Experiences

    In this episode, I sit down with Jack Paxton, owner of Top Growth Marketing, Vyper, and Hyax. Jack is not a stranger to Converge Coffee. We dive into why Jack focuses on content creators being a focal point around customer experience. We go deeper into how Jack builds audiences via rent or owned content. Jack shares insights on how to maximized value from customer experiences. Jack's never satisfied vibe shows in his tone and is represented in his constant need to try test theories and systems and seeing his clients and employees succeed.
    Special Guest: Jack Paxton.

    • 26 min
    How to Market Locally Online

    How to Market Locally Online

    In this episode, I sit down with Tim Flint, Principal and Strategist at Flint Analytics. We dive into why Tim started Flint Analytics and how led to narrowing a specific focus on multi-location businesses at clients. We go deeper into why companies should consider marketing online. Hint: It's not for all companies. Tim shares insights on how to build systems to get wins for clients via SEO and paid media. Tim's focused vibe shows in his tone and is represented how he experiments and finds better ways for his customers to market better.
    Special Guest: Tim Flint.

    • 32 min
    The Digital Product's Life is the Customer Experience. Build the Right Thing and Building the Thing Right.

    The Digital Product's Life is the Customer Experience. Build the Right Thing and Building the Thing Right.

    In this episode, I sit down with Mike Reynolds, CEO at Innovatemap. We dive into how Mike started the company and how the customer landscape has changed. Hint: Digital products are not exclusively for the tech scene. We go deeper into how Mike's company has adapted well to digital innovation and the workplace. Mike goes deeper on new digital trends but the importance of keeping customer experience as a primary focus in product messaging, design, and technology. Mike's enthusiasm about digital products and his team is evident of Innovatemap's success and how passion can come success.
    Special Guest: Mike Reynolds.

    • 39 min

Customer Reviews

4.5 out of 5
8 Ratings

8 Ratings

whitney vreden ,

Great information and engaging guests

Sean does a great job of weaving storytelling into each interview. The content and topics are relevant for entrepreneurs. Great work!

Douglas Karr ,

Inquisitive and Engaging Host

I’ve known Sean for quite a few years now and appreciate that he gives his guests the spotlight and sincerely asks them questions to gain more exposure on their experience or expertise.

Daniel Herndon ,

Excellent dialogue and engaging host

Sean does an amazing job leading a great conversation while keeping it on topic. For the listener who is looking for concise, relevant marketing insights for their drive to work, this is a podcast you need to add to the docket.

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