Conversational Commerce

Stephanie Griffith & Matt Lady | HighKeyGeek
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  • MARKETING
  • SEMANAL

Each week Stephanie & Matt chat with operators and experts in retention and community in order to leverage Conversational Commerce for happier customers, more repeat purchasers, and a more sustainable business. Season 1 is proudly sponsored by Postscript.io, a leading SMS platform for growing Shopify stores.  30 Day Free Trial Link for Postscript: https://postscript.grsm.io/conversationalcommerce

Episódios

  1. 03/03/2022

    010: Jen Capstraw, Women of Email

    In our tenth episode, Jen Capstraw, Co-founder & President of Women of Email joins Stephanie and Matt and shares about her 20+ years of experience in email marketing, risky email marketing tactics we need to ditch, curiosity and specificity in your email subject line and why your customers need your transparency as a brand. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    1h 32min

  2. 24/02/2022

    009: Ben Parr, Octane AI

    In our ninth episode, Ben Parr, Co-founder & President of Octane AI joins Stephanie and Matt and shares on using zero-party data to improve customer experience, why you should use conversational pop-ups to increase email conversion rate, and why you should do it now. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    43 min

  3. 18/02/2022

    008: Monica Grohne, Marea

    In our eighth episode, Monica Grohne, Founder of Marea Wellness joins Stephanie and Matt and shares on using product education to improve customer experience, bootstrapping your brand and using customer conversations as a marketing tool. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    44 min

  4. 10/02/2022

    007: Kristen LaFrance, Repeat

    In our seventh episode, Kristen LaFrance, Director of Community @ Repeat joins Stephanie and Matt and shares why community is not just a BUZZ word, the real work in growing a repeat customer base and how to build a brand that's bigger than your product. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    1h 23min

  5. 03/02/2022

    006: Tiffin, Aisle

    In our sixth episode, Tiffin, CEO of Aisle, joins Stephanie and Matt and shares about the first-gen-z cashback platform, making grocery shopping cool again, how he keeps his customers happy and engaged and what to do when your brand goes viral. Want to try aisle's new snack box? Use code: CONVOCOMMERCE and your first box is on us. Sign up: https://discover.textaisle.com/ Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    45 min

  6. 01/02/2022

    005: Val Geisler, Klaviyo

    In our fifth episode, Val Geisler, Customer Advocacy Lead @ Klaviyo, joins Stephanie and Matt and shares what customer advocacy means in e-commerce, why vibe matters -not the numbers and how to scale from one-on-one conversations.Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    46 min

  7. 21/01/2022

    004: Alex Beller, Postscript

    In our fourth episode, Alex Beller, Co-founder of Postscript, joins Stephanie and Matt and shares the secrets behind Postscript's growth, why SMS Marketing is the future and effective customer service.Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores. Click HERE for your Postscript 30 Day Free Trial. Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    56 min

  8. 22/12/2021

    003: Joanne Coffey, Aisling Organics

    In our third episode, Joanne Coffey, Head of Retention at Aisling Organics, joins Stephanie and Matt and shares first hand insights on customer service, making experiences that matter, and how to leverage SMS and TikTok. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.  Click HERE for your Postscript 30 Day Free Trial.   Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    50 min

  9. 22/12/2021

    002: Eli Weiss, OLIPOP

    In our second episode, Eli Weiss, Director of CX + Retention @ OLIPOP, joins Stephanie and Matt and shares mild & spicy takes on customer experience as a PROFIT center, not a cost center, personalized doesn't mean its personal, and playing the long game as a brand. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.  Visit this link for your Postscript 30 Day Free Trial = https://postscript.grsm.io/conversationalcommerce   Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC @MattLady @ConvoCommPod @HighKeyGeek_ @PostscriptIO

    55 min

  10. 22/12/2021

    001: Mandi Moshay, Director of Retention

    In our very first episode, Mandi Moshay, Director of Retention at Common Thread Collective, joins Stephanie and Matt and schools us on how to really think through email, SMS, and how it all ties together with paid ads for a full funnel approach to serving your customers. Season 1 is proudly sponsored by Postscript, a leading SMS platform for growing Shopify stores.  Click HERE for your Postscript 30 Day Free Trial. Ask us a question, give us feedback, or keep the convo going on Twitter! @QueenDTC@MattLady@ConvoCommPod@HighKeyGeek_@PostscriptIO

    57 min
  • 10 episódios

Sobre

Each week Stephanie & Matt chat with operators and experts in retention and community in order to leverage Conversational Commerce for happier customers, more repeat purchasers, and a more sustainable business. Season 1 is proudly sponsored by Postscript.io, a leading SMS platform for growing Shopify stores.  30 Day Free Trial Link for Postscript: https://postscript.grsm.io/conversationalcommerce

Informações

  • Criado por
    Stephanie Griffith & Matt Lady | HighKeyGeek
  • Anos de atividade
    2 mil
  • Episódios
    10
  • Classificação
    Explícito
  • Copyright
    © 2021