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Inspiring thoughts, research and discussion on the topic of statement of work management, ideas on services procurement & the world of getting things done.

  1. 2D AGO

    The Services Procurement Foundations for Total Workforce Management

    Services procurement plays a critical role in achieving true total workforce visibility and control. Establishing clear foundations around structure, data and governance is essential to managing employees, contingent labour and services as one workforce. With Lisa Williams, Sr. Director Operations Talent Strategy and Employee Experience, Dow  22:04 - 25:49 - Making Total Workforce Management make sense 44:02 - 49:11 - How does services procurement fit into TWM and why is it often the biggest gap? 50:55 - 54:28 - Adapting to leverage services procurement 55:19 - 01:00:50 - Services procurement as a core skill 01:01:04 - 01:06:59 - Bringing Total Workforce Management together

    1h 13m

  2. JAN 5

    Services Procurement - A Case Study For Change

    A practical look at how clearer processes and better visibility can help reduce resistance and make services procurement easier to manage. The case study highlights the changes made to create greater consistency, control and confidence across the journey. With Nic Everett, Senior Procurement Manager, Telent 00:12:49 - Getting started with managing Services Procurement effectively 00:27:00 - Business case hurdles and successes 00:36:21 - Improving transparency in supplier delivery for business agility 00:49:09 - The factors holding others in the market back 01:01:47 - What the future holds and what part AI can play

    1h 16m

  3. 12/17/2025

    Services Procurement Through Change

    Services procurement often struggles with adoption when processes are unclear or inconsistent. Introducing structure and visibility can create confidence, improve delivery and support sustainable change. With Vinos Samuel, Workforce Transformation Specialist 00:08:44 - Why services procurement is the most misunderstood lever in APAC talent strategy 00:15:37 - The orchestration of work 00:27:56 - The move to skills based architecture 00:39:54 - Centralization and supplier capabilities 00:55:33 - Bringing it all together and moving forward fast

    1h 20m

  4. 12/12/2025

    Creating Flow Instead of Friction in Services Procurement Tech

    With Niul Burton, Procurement Advocate and Advisor 00:04:46 - The services procurement landscape 00:14:39 - The unsolved challenges in services procurement 00:29:45 - Criticality of change management in successful implementations 00:59:38 - Building a business case 01:04:37 - Merits of a ‘best of breed’

    1h 24m

  5. 08/14/2025

    Building Adoption into Your Services Procurement Strategy

    Disconnected systems create friction that kills adoption. Without integration and clarity between tools, workflows break, duplication creeps in, adoption becomes stalled, and value gets lost. With Mickey Pelletier, Co Founder of Emberpath and Founder of CWM Strategies. 00:07:14 - Curiosity keeps companies competitive 00:26:24 - Even the best-designed programs fail when your tools don’t work together 00:35:59 - Process friction is killing adoption 00:39:08 - Successful implementation starts with change management, not after it 01:05:36 - Services problems are only as powerful as your commitment to change them

    1h 24m

  6. 07/25/2025

    Why Services Procurement Falls Short and What to Do About It

    Why contingent labour models fail when applied to services, how linear sourcing processes block true value, and where operational ownership can make or break your services strategy.  00:01:51- Why contingent labour strategy doesn’t work for services  00:20:50 - Why linear processes are holding your services back   00:39:29 - Identifying the disconnect in responsibility and the impact it has  00:55:26 - The importance of operations on your adoption and lifecycle  01:07:18 - Addressing the problem begins with defining it

    1h 24m

  7. 01/23/2025

    Services Procurement – cutting out the waste.

    How service procurement professionals can leverage people, process, and technology to become business-enablers. With Pratik Patel, Director of Category Management, Mastercard 00;05;11;13 - Reducing waste in services procurement 00;10;38;20 - Procurement as business enablers 00;16;51;27 - Driving change 00;22;34;19 - Using data and experiences when working towards a common goal 00;28;57;08 - What makes managing services categories challenging? 00;40;13;09 - The components of a truly deliverables based engagement 00;46;26;28 - Managing dependencies and gaps in technology 00;55;21;01 - Why aren't we seeing more examples of mature services spend programs?

    1h 24m

  8. 01/20/2025

    The evolution of services – performance vs. outcomes

    Drawing on first hand experiences of starting and scaling successful service procurement programs from within the strategic sourcing function. With Lawrence Kane, SIG Sourcing Supernova Hall of Fame Member, Head of Procurement and ProcureCon EPIC Award Winner 00:11:37 - The history of disruption within outsourcing 00:20:04 - The growth in outsourcing 00:27:38 - Is Industry progressing with time-based vs outcome-based contracting? 00:33:27 - Focusing on your strengths 00:41:01 - Impact sourcing for innovation 00:50:38 - The evolution of the procurement function 00:58:32 - Procurement maturity 01:03:50 - Cost savings or adding value

    1h 24m
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Inspiring thoughts, research and discussion on the topic of statement of work management, ideas on services procurement & the world of getting things done.

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  • Creator
    Zivio
  • Years Active
    2021 - 2026
  • Episodes
    76
  • Rating
    Clean
  • Copyright
    © Zivio
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