309: Common Leadership Biases in Your Way of Success Crack the Customer Code

Jeannie Walters CCXP shares tips to help you recognize and overcome some of the most common and counterproductive leadership biases.
Check your leadership biases! As humans we all have biases. Things like where we’re from, what we’ve been through and what has worked (or not worked) in the past all shape the lens through which we view the world. But when these biases affect the way we lead customer service teams and customer experience initiatives, employees suffer, and customers suffer along with them!
“It’s too easy to lean on the success of the past.” -@jeanniecw
In business, leadership biases have a negative impact on every layer of your organization. In fact, they create an illusion of well-being in every aspect of your business – from your internal culture to your content marketing strategy, and everything in between – sometimes even when the experiences delivered are clearly defunct!
“If we’re creating something beautiful, it has to serve the customer.” -@jeanniecw
In this episode, Jeannie explains why none of us is immune to biases and how they create friction in business. However, there are ways to recognize these biases and attack them head on! While Jeannie admits she’s been guilty of most of these biases, she’s also found amazing ways to address them.
“Employees are giving 110% and yet…our competitor cuts into a share of our market.” -@jeanniecw
Are your biases keeping you from seeing things for what they really are? More importantly, are leadership biases hampering the culture and overall success of your organization? Listen in to hear about the most common leadership biases and how to overcome them.
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