The GTMshift

James Kaikis

Execution > Theory. GTMshift is the no-fluff GotoMarket interview series for B2B SaaS operators looking to win in today's competitive market. Host James Kaikis interviews leaders on the plays that are cutting through the noise. Expect specific tactics on GTM experimentation, org design, AI-driven workflows, and everything in between.

Episodios

  1. Personalization at Scale: The Future of SaaS Buyer Journeys with Elaine Zelby

    30 OCT

    Personalization at Scale: The Future of SaaS Buyer Journeys with Elaine Zelby

    James Kaikis sits down with Elaine Zelby, Co-Founder & CRO of Tofu, to explore how evolving buyer behaviors are reshaping SaaS go-to-market strategies. Elaine discusses the demand for self-education, validation, and hyper-personalized experiences, sharing Tofu’s approach to using AI for scalable buyer journeys. Together, they unpack aligning sales, marketing, and CS for seamless customer experiences, breaking down silos across GTM functions, and incentivizing teams on shared revenue goals. This episode is packed with actionable insights for SaaS leaders to meet buyer demands, foster alignment, and thrive in today’s competitive market. Jump into the conversation: (00:00) Welcome to the Episode (01:01) Elaine’s journey from mechanical engineering to VC to Tofu’s CRO (08:45) Evolving buyer behaviors (15:20) Personalization at scale: Using AI to tailor buyer journeys (22:50) Breaking down the silos: Aligning sales, marketing, and CS teams (29:15) Collaborative incentives: Tying revenue goals to GTM alignment (35:40) The future of SaaS GTM: Fewer tools, better data, and leaner teams This episode is sponsored by TestBox. Please visit www.testbox.com to learn more! This episode originally premiered on The New GTM Playbook. Watch the original: www.testbox.com/gtm Watch This Episode on YouTube: https://youtu.be/xZZ5nJLF8zA Follow Elaine on LinkedIn: https://www.linkedin.com/in/elainezelby/ More from The GTMshift: www.gtmshift.com Subscribe to the newsletter: https://gtmshift.substack.com/ Follow James on LinkedIn: https://www.linkedin.com/in/jameskaikis/

    37 min
  2. Designing Customer-Centric GTM Strategies with Lexi Bohonnon

    9 OCT

    Designing Customer-Centric GTM Strategies with Lexi Bohonnon

    James Kaikis speaks with Lexi Bohonnon, Chief Revenue Officer at Roam, about how a solutions mindset in leadership drives business impact. Lexi shares her journey from solutions engineering to senior leadership, emphasizing how solutions-oriented professionals are reshaping GTM strategies. She discusses the value of aligning teams, breaking silos, and focusing on consistent customer value. Lexi also highlights her work at Roam, where frictionless, self-guided buying experiences redefine customer empowerment and satisfaction Jump into the conversation: (00:00) Welcome to the Episode (01:00) Lexi’s career journey: From IBM to Yext and Roam (07:20) The power of a solutions mindset in leadership (15:30) Real-life example: Turning around a difficult client relationship (21:45) Aligning teams and breaking silos with solutions thinking (28:00) Redefining go-to-market with self-guided buying experiences (35:10) The impact of monthly value models on customer engagement This episode is sponsored by TestBox. Please visit www.testbox.com to learn more! This episode originally premiered on The New GTM Playbook. Watch the original: www.testbox.com/gtm Watch This Episode on YouTube: https://youtu.be/Irlw-fE3iJE Follow Lexi on LinkedIn: https://www.linkedin.com/in/lexi-bohonnon-818b4418/ More from The GTMshift: www.gtmshift.com Subscribe to the newsletter: https://gtmshift.substack.com/ Follow James on LinkedIn: https://www.linkedin.com/in/jameskaikis/

    33 min

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Execution > Theory. GTMshift is the no-fluff GotoMarket interview series for B2B SaaS operators looking to win in today's competitive market. Host James Kaikis interviews leaders on the plays that are cutting through the noise. Expect specific tactics on GTM experimentation, org design, AI-driven workflows, and everything in between.