Creating Safe Spaces: Outreach, Inclusion, and the Modern Library

In this episode, hosts Debbie Mikula and Mallorie DeVilbiss talk with Olivia Olson, head of community engagement at the Troy Public Library. Olivia reflects on her early love of libraries and the path that led her into library work. She shares how the community engagement department came to life and how programs like the bookmobile and the English Language Learners Book Club are expanding the library’s reach. From serving diverse communities to creating safe, welcoming spaces, Olivia offers insight into the evolving role of libraries and the powerful connections they foster. Her stories of working with patrons and her vision for the future remind us why libraries remain essential pillars of community life.

Chapter & Verse is produced by Association Briefings.