Credentialing Chronicles

Shannen and Nyleen
  • 5.0 (17)
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"Credentialing Chronicles" is the go-to podcast uncovering the hidden truths and scandals in healthcare credentialing, licensing, and compliance. Hosted by industry experts, we dive into real cases, juicy controversies, and insider knowledge that every persons needs to know! 🎙️🔥 

  1. Drill to Brand: The Real Business of Being a Celebrity Dentist

    2D AGO

    Drill to Brand: The Real Business of Being a Celebrity Dentist

    Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen This episode is all about how to "get the bag and fix your teeth" with the legendary Dr. Catrise Austin. Known globally as the Queen of Smiles, Dr. Austin has spent nearly three decades revolutionizing the dental industry from her home base in the New York City streets. She takes us through her journey from starting her business in 1998 to becoming the premier "dentist to the stars," serving iconic A-listers like Missy Elliott, Toni Braxton, DJ Khaled, and the legendary Cardi B. Dr. Austin dishes on the "secret sauce" behind her success, beginning with a daring cold call to Eddie Murphy’s publicist that provided the high-level PR needed to dominate the competitive New York market. She breaks down the viral moment when Cardi B’s lyric, "Got a bag and fixed my teeth," tripled her business overnight and turned her into a TMZ sensation. This conversation is a masterclass in building a powerhouse personal brand—one that allowed her to design a lifestyle working only three days a week and eventually sell her practice in 2017 to pivot into celebrity branding and coaching. Podcast Mentioned: Lets Talk Smiles Podcast  Sponsored By: Baton Health: Universal PSV in SecondsEliminate credentialing delays! Get 100% accurate, real-time license verification and monitoring.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally excluded: https://oig.hhs.gov/exclusions/exclusions_list.asp ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts For Medical Staff Professional:  ✔️ FSMB.org – Federation of State Medical Boards Physician Lookup: https://www.fsmb.org/physician-license-lookup/ ✔️ Hospital Websites: Many hospitals have public directories listing credentialed medical staff. Look for a “Find a Doctor” or “Medical Staff Directory” page. ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts  Wanna know if your plastic surgeon is actually board certified? Check for yourself right here: 👉 Verify a Plastic Surgeon Open Payments openpaymentsdata.cms.gov Verify your Nurses' Credentials:  https://www.nursys.com/  🌐 Connection Zone Stay plugged in with your peers, share resources, and nev...

    40 min
  2. When the Doctor Needs Help - Before Something Goes Wrong

    APR 14

    When the Doctor Needs Help - Before Something Goes Wrong

    Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen Ever wondered what happens when a doctor hits their "darkest hour"? Today, Shannen and Nyleen are joined by Amanda Olagon, Director of Communications at PBI Education, to discuss the fascinating world of remedial medical education. We’re moving past the "bad actor" headlines and getting into the heart of why good clinicians sometimes make very expensive mistakes. In this episode, we break down: Restorative vs. Punitive DisciplineThe Doctor TypologiesThe "Sister State" Domino EffectPersonalized Protection PlansWhether you're an MSP looking to protect your facility or a provider feeling the weight of burnout, this episode is a masterclass in empathy, accountability, and the path back to safe practice. Resources mentioned: PBI Education: The go-to resource for behavioral-based remedial courses for clinicians.  Dr. Lorna Breen Heroes Foundation: Leading the charge for physician mental health and suicide prevention.  National Practitioner Data Bank (NPDB): The federal repository for adverse actions and medical malpractice payments. Sponsored By: Baton Health: Universal PSV in SecondsEliminate credentialing delays! Get 100% accurate, real-time license verification and monitoring.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally excluded: https://oig.hhs.gov/exclusions/exclusions_list.asp ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts For Medical Staff Professional:  ✔️ FSMB.org – Federation of State Medical Boards Physician Lookup: https://www.fsmb.org/physician-license-lookup/ ✔️ Hospital Websites: Many hospitals have public directories listing credentialed medical staff. Look for a “Find a Doctor” or “Medical Staff Directory” page. ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts  Wanna know if your plastic surgeon is actually board certified? Check for yourself right here: 👉 Verify a Plastic Surgeon Open Payments openpaymentsdata.cms.gov Verify your Nurses' Credentials:  https://www.nursys.com/  🌐 Connection Zone Stay plugged in with your peers, share resources, and nev...

    41 min
  3. Spillin' Tea Across America: Illinois

    APR 7

    Spillin' Tea Across America: Illinois

    Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen On this episode of Credentialing Chronicles: Spillin' Tea Across America, we’re heading to Illinois—a state that looks distinguished, established, and perfectly "elegante" on the surface. But as Shannen and Nyleen uncover, a polished reputation can be the most dangerous mask in healthcare. We’re moving past the headlines to look at the "Quiet Risks"—the fractures in the system that occur when we prioritize prestige over protection. This isn’t about loud, obvious chaos; it’s about the danger that sits silently in a file while a lobby looks clean. Themes explored in this session: The "Still Licensed" Trap: Why assuming "active" equals "unproblematic" is the biggest mistake a healthcare leader can make.Timely Truth vs. Stale Data: The reality of 50 states acting as 50 different countries, leaving patient safety at the mercy of a data lag.Clinical Violence: How documentation fraud and ignored patterns of misconduct escalate into irreversible harm.The MSP Checkpoint: A candid conversation on why the Medical Staff Professional is the essential line of defense, not a clerical obstacle.If you’ve ever been told to "move it along" or "we’ve always done it this way," this episode is your reminder that silence inside an institution is a liability, not a strategy. It’s time to stop waiting for the board to act and start trusting the smoke signals right in front of you. Grab your coffee and your compliance checklist—it’s time to go behind the facade. Illinois Department of Financial and Professional Regulation Sponsored By: Baton Health: Universal PSV in SecondsEliminate credentialing delays! Get 100% accurate, real-time license verification and monitoring.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally excluded: https://oig.hhs.gov/exclusions/exclusions_list.asp ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts For Medical Staff Professional:  ✔️ FSMB.org – Federation of State Medical Boards Physician Lookup: https://www.fsmb.org/physician-license-lookup/ ✔️ Hospital Websites: Many hospitals have public directories listing credentialed medical staff. Look for a “Find a Doctor” or “Medical Staff Directory” page. ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts  Wanna know if your plastic surgeon is actually board certified? Check for yourself right here: 👉 Verify a Plastic Surgeon Open Payments openpaymentsdata.cms.gov Verify your Nurses' Credentials:  https://www.nursys.com/  🌐 Connection Zone Stay plugged in with your peers, share resources, and nev...

    45 min
  4. Spillin' Tea Across America: Idaho

    MAR 31

    Spillin' Tea Across America: Idaho

    Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen We went from celebrating National Doctors’ Day straight into the wild, wild west of healthcare oversight — and baby, Idaho did not come to play. This week on Credentialing Chronicles, we’re heading into the Gem State where the mountains are high, the roads are long, and the credentialing mess can get real steep, real fast. Because let’s be honest — it’s easy to talk about “honoring the calling” when you’re sitting in a big city hospital with layers of staff and resources. But out in the heart of the 208? That’s where the real grind shows up. We’re talking rugged terrain, thin margins, limited access, and the kind of compliance pressure that will make even the calmest MSP clutch their coffee a little tighter. So no, we’re not just admiring Idaho’s pretty scenery. We’re digging into the real tea — the behind-the-scenes hustle, the red flags, the operational strain, and the hard truth about what it takes to keep healthcare facilities standing when everything feels a little off the beaten path. Pour it hot and settle in, because this Idaho stop proves that some “gems” come with a whole lot of grit, a few cracks, and plenty to talk about. Division of Occupational and Professional Licenses Sponsored By: Baton Health: Universal PSV in SecondsEliminate credentialing delays! Get 100% accurate, real-time license verification and monitoring.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally excluded: https://oig.hhs.gov/exclusions/exclusions_list.asp ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts For Medical Staff Professional:  ✔️ FSMB.org – Federation of State Medical Boards Physician Lookup: https://www.fsmb.org/physician-license-lookup/ ✔️ Hospital Websites: Many hospitals have public directories listing credentialed medical staff. Look for a “Find a Doctor” or “Medical Staff Directory” page. ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts  Wanna know if your plastic surgeon is actually board certified? Check for yourself right here: 👉 Verify a Plastic Surgeon Open Payments openpaymentsdata.cms.gov Verify your Nurses' Credentials:  https://www.nursys.com/  🌐 Connection Zone Stay plugged in with your peers, share resources, and nev...

    31 min
  5. Spillin' Tea Across America: Hawaii

    MAR 24

    Spillin' Tea Across America: Hawaii

    Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen Aloha! Shannen and Nyleen are landing in a place where the vibes are tropical, but the administrative systems are anything but a vacation. This week, we’re looking into why one of the most beautiful places in America is also the most archaic when it comes to medical credentialing. From paper-based applications that slow everything down to significant infrastructure failures and public health emergencies, find out why this paradise is struggling to keep its healthcare system afloat. We’re also diving into a chilling legal scandal involving a local physician and a high-stakes manhunt— see for yourself how the system responded and why modern tools like Baton are the only way to survive the chaos.  Hey, do you want exclusive premium and bonus episodes you won’t hear anywhere else? Premium subscribers get extended interviews with MSPs, physicians, and healthcare leaders; bonus recordings diving deeper into real credentialing, privileging, and compliance challenges; and unfiltered conversations, practical insights, and behind-the-scenes stories. If you want the real stories — the ones that don’t make the main feed — this is where they live. 🎧 Subscribe for premium & bonus access here Hawaii Medical Board Request for a License Verification Sponsored By: Baton Health: Universal PSV in SecondsEliminate credentialing delays! Get 100% accurate, real-time license verification and monitoring.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally excluded: https://oig.hhs.gov/exclusions/exclusions_list.asp ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts For Medical Staff Professional:  ✔️ FSMB.org – Federation of State Medical Boards Physician Lookup: https://www.fsmb.org/physician-license-lookup/ ✔️ Hospital Websites: Many hospitals have public directories listing credentialed medical staff. Look for a “Find a Doctor” or “Medical Staff Directory” page. ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts  Wanna know if your plastic surgeon is actually board certified? Check for yourself right here: 👉 Verify a Plastic Surgeon Open Payments openpaymentsdata.cms.gov Verify your Nurses' Credentials:  https://www.nursys.com/  🌐 Connection Zone Stay plugged in with your peers, share resources, and nev...

    25 min
  6. Spillin' Tea Across America: Georgia

    MAR 17

    Spillin' Tea Across America: Georgia

    Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen Welcome back to Credentialing Chronicles! We’re continuing our Spillin' Tea Across America tour, and honey, the Peach State is serving up a brew that is equal parts sweet and scandalous. In this episode, Shannen and Nyleen are peeling back the layers of Georgia’s healthcare scene—where high-society prestige collides with some of the messiest operational hurdles we’ve ever seen. We’re dishing out a staggering DOJ investigation that proves fraud doesn't always hide in the shadows.  From a clinical horror story from the 50s, to a multiple portal problem that is turning a to simple search an administrative scavenger hunt. Bless your heart, but you better believe we’re verifying every single receipt! Nursing Impostor Alerts Podiatry + Nursing   Physicians and PAs  Dentist  Sponsored By: Baton Health: Universal PSV in SecondsEliminate credentialing delays! Get 100% accurate, real-time license verification and monitoring.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally excluded: https://oig.hhs.gov/exclusions/exclusions_list.asp ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts For Medical Staff Professional:  ✔️ FSMB.org – Federation of State Medical Boards Physician Lookup: https://www.fsmb.org/physician-license-lookup/ ✔️ Hospital Websites: Many hospitals have public directories listing credentialed medical staff. Look for a “Find a Doctor” or “Medical Staff Directory” page. ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts  Wanna know if your plastic surgeon is actually board certified? Check for yourself right here: 👉 Verify a Plastic Surgeon Open Payments openpaymentsdata.cms.gov Verify your Nurses' Credentials:  https://www.nursys.com/  🌐 Connection Zone Stay plugged in with your peers, share resources, and nev...

    37 min
  7. Spillin' Tea Across America: Florida

    MAR 10

    Spillin' Tea Across America: Florida

    Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen Buckle up Tea Sippers with your compliance crew, because we are spilling a whole nation's worth of tea on the state that’s always the butt of the joke in credentialing—Florida! In this episode, Shannen and Nyleen go deep into why the Sunshine State has long been the undisputed epicenter of healthcare fraud in the U.S. We’re talking about a landscape where fragmented payer oversight and massive spending create the perfect "opportunity" for fraudsters to run wild. We’re taking a trip down memory lane to the "Pill Mill" era of the early 2000s, when clinics were pumping out Oxy like candy and patients were flying in from all over the country just to get their fix. You’ll hear how Florida finally reacted in 2011 with the E-FORSE monitoring program to stop "doctor shopping" in its tracks.  Don't let your facility fall through the cracks of the "Medical Wild West." It’s time to listen to your gut, verify the verified, and make sure your providers are staying credentialed—but not canceled!  Sponsored By: Baton Health: Universal PSV in SecondsEliminate credentialing delays! Get 100% accurate, real-time license verification and monitoring.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally excluded: https://oig.hhs.gov/exclusions/exclusions_list.asp ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts For Medical Staff Professional:  ✔️ FSMB.org – Federation of State Medical Boards Physician Lookup: https://www.fsmb.org/physician-license-lookup/ ✔️ Hospital Websites: Many hospitals have public directories listing credentialed medical staff. Look for a “Find a Doctor” or “Medical Staff Directory” page. ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts  Wanna know if your plastic surgeon is actually board certified? Check for yourself right here: 👉 Verify a Plastic Surgeon Open Payments openpaymentsdata.cms.gov Verify your Nurses' Credentials:  https://www.nursys.com/  🌐 Connection Zone Stay plugged in with your peers, share resources, and nev...

    38 min
  8. Spillin' Tea Across America: Delaware

    MAR 3

    Spillin' Tea Across America: Delaware

    Send us Fan Mail 🎙️ Hosts: Shannen & Nyleen We’re baaaack. 👀☕️ After a little break, Credentialing Chronicles is back to Spillin’ Tea Across America — and we’re kicking it off in none other than The First State. Is Delaware too small for its own good? In this episode, Shannen and Nyleen dive straight into the uniquely tight-knit healthcare ecosystem of Delaware. With nearly 100% provider participation in the Delaware Health Information Network (DHIN), it looks like a compliance dream. But does high-tech connectivity actually prevent fraud… or just give it a better place to hide? We’re unpacking what happens when a “thin pipeline” of behavioral health and primary care providers turns into a full-blown pressure cooker for MSPs and compliance teams. From the overuse of “temporary privileges” to the reality of one person juggling 1,200 provider files, we’re talking about how “we’ll fix it later” quietly becomes permanent risk. Delaware may be small — but the oversight stakes? Massive. We’re back. We’re louder. And we’re spilling it all. Stay Credentialed, Not Cancelled. Sponsored  By: Baton Health: Universal PSV in SecondsEliminate credentialing delays! Get 100% accurate, real-time license verification and monitoring.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the show Resources Mentioned: 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally excluded: https://oig.hhs.gov/exclusions/exclusions_list.asp ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts For Medical Staff Professional:  ✔️ FSMB.org – Federation of State Medical Boards Physician Lookup: https://www.fsmb.org/physician-license-lookup/ ✔️ Hospital Websites: Many hospitals have public directories listing credentialed medical staff. Look for a “Find a Doctor” or “Medical Staff Directory” page. ✔️ Set Google Alerts on Your Doctor’s Name: Create your own Google Alert here: https://www.google.com/alerts  Wanna know if your plastic surgeon is actually board certified? Check for yourself right here: 👉 Verify a Plastic Surgeon Open Payments openpaymentsdata.cms.gov Verify your Nurses' Credentials:  https://www.nursys.com/  🌐 Connection Zone Stay plugged in with your peers, share resources, and nev...

    43 min
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About

"Credentialing Chronicles" is the go-to podcast uncovering the hidden truths and scandals in healthcare credentialing, licensing, and compliance. Hosted by industry experts, we dive into real cases, juicy controversies, and insider knowledge that every persons needs to know! 🎙️🔥 

Information

  • Creator
    Shannen and Nyleen
  • Years Active
    2025 - 2026
  • Episodes
    76
  • Rating
    Explicit
  • Copyright
    © 2026 Credentialing Chronicles
  • Show Website
    Credentialing Chronicles