37 episodes
Customer Experience Leaders Chat Nicereply
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- Business
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5.0 • 2 Ratings
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Customer Experience Leaders Chat is a place where we talk to support professionals from all over the world and discuss what’s behind their team's success. This interview is brought to you by Nicereply - an all-in-one customer satisfaction tool.
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The Subtleties within Support with Humio
Together with Camille, we discuss adjusting your support offerings to accommodate your industry, what your customers ask of you, and what your team can deliver.
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Leading From the Customer Perspective with Clearpath Robotics
In our conversation with Greg, we discuss how the customer perspective can lead to more proactive support and more meaningful ticket prioritization.
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Crafting Support's Voice with Veho
In our conversation with Antonio from Veho, we discuss how you can craft your support voice that emphasizes your brand.
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The Power of Video within Support with Loom
In our conversation with Susana from Loom, we chat about the power of video within the support and how it can improve customer communication.
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(SPECIAL EPISODE) The Ultimate Guide to CES with Challenger Inc.
Join our special episode with Scott from Challenger to hear about what CES is, how it can benefit your company, and how you can train your support agents to provide an effortless experience.
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Embedding Customer Support Across the Organization with Fiix Software
If you want to learn how to integrate your support team across all functions, listen in as Brian from Fiix Software shares the critical things to consider.