45 episodes

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

Customer Experience Leaders RateIt

    • Business
    • 4.9, 22 Ratings

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

Customer Reviews

4.9 out of 5
22 Ratings

22 Ratings

sonyalacore ,

So enjoyable!

I had such a wonderful time participating in this podcast. Both Adam and Michael are true professionals, and were so relaxed and pleasant to talk with. They have a great understanding of the customer experience subject as evidenced by their ability to show it in their interactions with me. I can’t wait to hear more!

JackSFtoCampbell ,

Quality Insights delivered in a fun way

Was interviewed by them for the PODcast. Professionals. Had a lot of fun, while going deep on the content. Did not feel rushed to record it, they let the story take shape, and allowed the flexible agenda to take us where the story would lead. Awesome.

Steve Hopkins ,

Approaching customer experience with the right mindset

The thing I love about this podcast, is that it delves into what it takes to create a winning customer experience wholistically across your organization. The topics discussed are relevant and 'real world' and so much of the advice I've gleaned from it is operational and implementable in my own work. Keep up the good work, Adam and Michael!

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