Customer Experience Patterns Podcast

Sam Stern
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Customer Experience Patterns Podcast

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

  1. Coaching Can Help You Be The CX & Design Leader You Dream Of Being

    قبل ١٧ ساعة

    Coaching Can Help You Be The CX & Design Leader You Dream Of Being

    Stephanie shared so much wisdom on the value of coaching for creative leaders. Well worth a listen. Stephanie On LinkedIn Stephanie's coaching business, Thrive Department Connect with Sam on LinkedIn - I share customer expeirence content multiple times a week, and love hearing from listeners with questions or ideas for topics. Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each full-length episode of the podcast. My LinkedIn Learning courses: How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers. Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

    ٢٨ من الدقائق
  2. 4 Ideas For Getting 2025 Off To A Flying Start

    ٢ رجب

    4 Ideas For Getting 2025 Off To A Flying Start

    4 ideas for getting off 2025 to a flying start with your customer experience initiatives. Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

    ٧ من الدقائق
  3. Give The Gift Of Authentic Listening During The Holiday Season

    ١٨‏/٠٦‏/١٤٤٦ هـ

    Give The Gift Of Authentic Listening During The Holiday Season

    Let's check-in with each other, and with our customers during the holiday period, and at the turn of the year. Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

    ٥ من الدقائق
  4. Inspecting Your Experience From The Front Lines

    ١١‏/٠٦‏/١٤٤٦ هـ

    Inspecting Your Experience From The Front Lines

    If you agree that observing the real customer experience is valuable, then how do you do it? Beth and Scott are back with recommendations for how to do that Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday Scott Gilbey on LinkedIn Scott's article in Entreprenuer magazine on his experience Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

    ٣٢ من الدقائق
  5. Unclosed Loops Are Circles In Hell

    ١٩‏/٠٥‏/١٤٤٦ هـ

    Unclosed Loops Are Circles In Hell

    Unclosed loops are very, very bad customer experiences. I explain why, and how to avoid leaving unclosed loops with your customers. Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

    ٨ من الدقائق
  6. How 2 CX Leaders Found Their Way To Customer-Facing Roles

    ١٢‏/٠٥‏/١٤٤٦ هـ

    How 2 CX Leaders Found Their Way To Customer-Facing Roles

    The greatest irony is that CX teams who are responsible for customer experience don't actually deliver customer experiences themselves. Except Beth and Scott do. And in this episode, we hear their stories from the front lines! Beth Karawan on LinkedIn - be sure to subscribe to her newsletter - Donut Friday Scott Gilbey on LinkedIn Scott's article in Entreprenuer magazine on his experience Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

    ٢١ من الدقائق
  7. Service Recovery Done Right - Fast, Proactive, Decisive & Human

    ٠٥‏/٠٥‏/١٤٤٦ هـ

    Service Recovery Done Right - Fast, Proactive, Decisive & Human

    Service Recovery is even more magical than you think, but only if you do it right. Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

    ٧ من الدقائق
  8. Customer Value - Different Forms, Different Facets

    ٢٨‏/٠٤‏/١٤٤٦ هـ

    Customer Value - Different Forms, Different Facets

    Onion expertise. The Ikea Effect & The mythology of the Betty Crocker cake mix research. This episode has it all. Jeff Louden on LinkedIn Connect with Sam on LinkedIn Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

    ١٨ من الدقائق
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حول

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work. The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences. Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

المعلومات

  • صناع العمل
    Sam Stern
  • سنوات النشاط
    ١٤٤٤ هـ - ١٤٤٦ هـ
  • الحلقات
    ٧٥
  • التقييم
    ملائم
  • حقوق النشر
    © Sam Stern
  • موقع البرنامج على الويب
    Customer Experience Patterns Podcast

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